Difference between revisions of "CCVA Help Center"
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* 12:00 Noon to 8:00 p.m. Central Time | * 12:00 Noon to 8:00 p.m. Central Time | ||
* Weekdays only: Monday through Friday | * Weekdays only: Monday through Friday | ||
| − | Note: | + | Note: The support team will be available during the indicated time. You can take the test outside of this time, but at your own risk. |
|| As soon as possible, within 8 hours or less | || As soon as possible, within 8 hours or less | ||
|- | |- | ||
| Line 28: | Line 28: | ||
* Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time | * Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time | ||
* Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time | * Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time | ||
| + | Note: The support team will be available during the indicated time. You can take the test outside of this time, but at your own risk. | ||
|| Immediate response during the stated hours | || Immediate response during the stated hours | ||
|} | |} | ||
Revision as of 17:08, 19 August 2020
Customer Support Contact Information
| Phone: | +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107 |
| Email Address: | ccva-support@youtestme.com |
Important Informations
| Dates when I can take the test | Hours when I can take the test | Support Response Time | |
|---|---|---|---|
| CVA Trial Test |
|
Note: The support team will be available during the indicated time. You can take the test outside of this time, but at your own risk. |
As soon as possible, within 8 hours or less |
| CVA Exam | April 1-14 exam window OR October 1-14 exam window (weekdays or weekends) |
Note: The support team will be available during the indicated time. You can take the test outside of this time, but at your own risk. |
Immediate response during the stated hours |
Important links
| Link to Official GetCertified instance: | https://ccva.youtestme.com/login.xhtml |
| Use the following link to test your equipment (camera, microphone, internet, computer) | https://proctoredu.com/check |
Test Taking Guide for Candidates
| Link | Description |
|---|---|
| CVA Test Taking Guide for First-Time Test Takers | This document represents a guide to the payment and test-taking process for Firs-Time Test takers in the YouTestMe GetCertified platform with the Proctoring option turned on. |
| CVA Test Taking Guide for Candidates Re-taking the Test | This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on. |
| Test-taking with remote proctoring | YouTube video explanation on how to start a proctored test and complete equipment check |
YouTestMe FAQ
| Link | Description |
|---|---|
| Frequently Asked Questions | Frequently Asked Questions - Using YouTestMe GetCertified Application |