CCVA Help Center

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Customer Support Contact Information

Phone: +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
Email Address: ccva-support@youtestme.com

Important Informations

Dates when I can take the test Hours when I can take the test Support Response Time
CVA Trial Test
  • March 15-26 (Monday - Friday) (for the April Exam)
  • September 14-25 (Monday - Friday) (for the October Exam)
  • 12:00 Noon to 8:00 p.m. Central Time
  • Weekdays only: Monday through Friday
As soon as possible, within 8 hours or less
CVA Exam April 1-14 exam window OR October 1-14 exam window (weekdays or weekends)
  • Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time
  • Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time
Immediate response during the stated hours

Important links

Link to Official GetCertified instance: https://ccva.youtestme.com/login.xhtml
Use the following link to test your equipment (camera, microphone, internet, computer) https://proctoredu.com/check

Test Taking Guide for Candidates

Link Description
CVA Test Taking Guide for First-Time Test Takers This document represents a guide to the payment and test-taking process for Firs-Time Test takers in the YouTestMe GetCertified platform with the Proctoring option turned on.
CVA Test Taking Guide for Candidates Re-taking the Test This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
Test-taking with remote proctoring YouTube video explanation on how to start a proctored test and complete equipment check

YouTestMe FAQ

Link Description
Frequently Asked Questions Frequently Asked Questions - Using YouTestMe GetCertified Application