Frequently Asked Questions
On this page, you can find the most commonly asked questions regarding the YouTestMe software family. In case you do not find an appropriate answer you can contact us at info@youtestme.com.
The purpose of this page is to provide information about a frequently asked questions by the clients.
FAQ
| Document | Description |
|---|---|
| Frequently Asked Questions | YouTestMe FAQ. |
Pricing
1. What is included in the price?
The basic price model includes the application in a Virtual Machine and an email support with a maximum of 24-hour response time during workdays.
2. How do YouTestMe products compare to other similar products?
Our application is using state-of-the-art Oracle technologies and innovative tools in its modules. Our pricing is among the most competitive in the business as you can see in our Pricing list. We also offer customization services, at very competitive prices since we outsource our development.
3. What kind of support is available?
Email support is included in the price; higher tiers of support (on-site, personal advisor) are paid separately.
4. Can the application be branded with our logo?
Yes, the minor customizations such as logo and color changing are free of charge. Any kind of larger customizations can be discussed and implemented at very competitive prices.
5. What kind of maintenance is included in the price?
Regular updates, critical hotfixes, and email support during workdays.
6. Do you provide training?
Yes, we provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.
7. What kind of training and support do you provide?
During the first year, we provide a free support which includes:
- Technical support via email with a response time of up to 24 hours
- Software updates (hot fixes and patches)
- Software upgrades (new versions of the software)
- Free previews of new application upgrades (so you can decide if you would like to upgrade)
- Assistance with the installation of application upgrades
- Up-to-date user manuals, upgrade manuals and best practices instructions for users and system administrators
After the first year of free support, it can be extended at a price of US$900/year.
Advanced support includes the video chat and customizable grading systems. The premium level of support also includes the telephone call support and one or more personal administrators.
An extra service also includes the entering and management of data in the purchased product.
We provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.
Please contact us for more information and pricing for extra services, advanced and premium support.
8. What happens after the first year of free support?
After the first year of free support, you can extend the support for US$900/year, or you can continue with a free support that includes only technical support via email with a response time of up to 5 business days.
If you want to extend the support for another year, the support will remain the same, as it was during the first year of free support, meaning that it includes:
- Technical support via email with a response time of up to 24 hours
- Software updates (hot fixes and patches)
- Software upgrades (new versions of the software)
- Free previews of new application upgrades (so you can decide if you would like to upgrade)
- Assistance with the installation of application upgrades
- Up-to-date user manuals, upgrade manuals and best practices instructions for users and system administrators
9. Is there an annual fee for updates and upgrades?
By purchasing our application, you get one year of free support and free upgrades during the free support period. Free support includes all client documentation, video tutorials, support over email with a response time of 4 business hours. After the first year, optionally, you can extend the support for US$900 per year and continue receiving the upgrades.
10. How many licenses are given for a single purchase?
With one purchase, you get one license. For more purchases, we offer special discounts.
11. Is the price of Oracle Database included in the price of software?
Our software is distributed with Oracle 12c database and its perpetual license is already included in the price.
If you own your own Oracle database it is possible to use it with YouTestMe Application instead of a database distributed with the YouTestMe software.
There are several advantages of using your own Oracle database:
- YouTestMe system price is discounted for US$1,000
- You have a full control and direct access to all data. For example, you have an option to use applications other than YouTestMe to access YouTestMe data directly.
- There fewer Oracle licensing restrictions if you would like to customize or integrate YouTestMe system with other systems