IFSE Help Center

Customer Support Contact Information

Phone:	+1 888 418 1718 and +1 647 558 6017
Email Address:	support@youtestme.com

Important links

Link to Production Environment:	https://ifse.youtestme.com/
Link to Sandbox Environment:	https://demo13.youtestme.com
Sandbox and Production Deliveries:	https://docs.google.com/spreadsheets/d/1hA5dr-TZ5CO7hZWFRGAgePJAhSsSdDS3POFKsl9hPr8/edit#gid=0

User Manual

Link

Description

User Manual 1.3

User Manual 1.3 is the document that contains procedures for the following test cases: -How to create CSR user role -How to create Content Manager user role -Create new user profile in YTM -Import questions from external system -Create PearsonVue exam -Create Paper Based exam -Create Online Non-proctored exam -Create Online remote-proctored exam -Create Dummy-proctored exam -Different options to show report and for report content -Paper based exams - exam venues setup -Online proctored exams – setup common sessions -Manual setup of common sessions -Online proctored exams – setup common sessions -How to test actual results from PearsonVue -PearsonVue exams – prepare PearsonVue package -Test results verification - Online tests -Test results verification - Online AI-proctored tests -Test results verification - Online live-proctored test -Import results from PearsonVue and process them (hold & release) -Testing whole process - Online AI-proctored exam

Standard Instructional Materials

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Getting Started with YouTestMe

Link	Description
Getting started with YouTestMe GetCertified	Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily.
Application overview	One-minute overview of the main modules in YouTestMe GetCertified 10.0

Users

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	Roles and permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.	Video
2	User groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.	Video
3	How to create user group manager	Instructions on creating a role in the application that has permission to access, create, and/or manage user groups.	Video

Tests

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	Creating a simple test	Explanation on how to create a simple test without sections and assign candidates to it.	Video
2	How to predefine feedback to answers	Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process.	Video
3	How to set up report content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers	Video
4	How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.	Video
5	Test-taking process	Candidate's perspective of the Test-taking Process and quick overview of all question types	Video
6	How to edit published test settings	Explanation of different ways to edit published test settings, add new questions, or delete existing ones, change the passing mark for the test and preview all the changes.	Article
7	How to create a test with attachments	Explanation on how to add attachments that can be displayed to candidates only at the beginning of the test or throughout the whole test-taking.	Article
8	Test-Taking Guide	Guide to the test-taking process with the Proctoring option turned on (English version).	PDF
9	Guide de prise de test	Guide to the test-taking process with the Proctoring option turned on (French version).	PDF

Questions and Question Pools

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	Question pools	In this video, you will learn about question pool functionalities and 10 question types supported by YouTestMe GetCertified.	Video
2	How to create a new question within a question pool	Instructions on how to manage question pool, create questions within it, add a translation, set a scoring method, create a branching, and add mathematical formulas.	Video
3	Question tags	Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain.	Video
4	Pool questions excel template - documentation	The document explains the Pool questions Excel template sheets and columns and how to fill them. The recommended values of Question ID, External ID, and Data Source columns for the IFSE use-case are listed in this document.	PDF
5	IFSE questions import excel sample	Sample of filled Excel file with different types of questions adapted for the IFSE use-case.	XLSX
6	Single choice question	Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.	Video
7	Multiple choice question	Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process.	Video
8	Branching questions	Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.	Video
9	How to create question pool manager	Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields.	Video
N/A	Difference Between an Answer and Question Feedback in the Excel Templates	The document explains the difference between an answer and question feedback in the excel templates and recommendations for using functionality.	PDF

Proctoring

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	Online proctoring (candidate's perspective)	Instructions on how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor	Video
2	Online proctoring (proctor's perspective)	Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments	Video

System

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	How to change and reset the password	Instructions on how to change and reset the personal password and change other user's password.	Video
2	How to change application theme and branding	Instructions on how to change application theme, the appearance of the login page, logo, and favicon.	Video

UAT Instructional Materials

Online Exams - Starting Exams Using a Deep Link

Delivered on the sandbox and the production.

Requirement	Link	IFSE Acceptance Criteria	Type
1	Accessing the test using the deep link	Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc.	Article
1	Accessing the application using the deep link	IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc. and immediate test access.	Video

Booking Enhancements

Delivered on the sandbox and the production.

Requirement	Link	IFSE Acceptance Criteria	Type
24	Exam locations table to store all location addresses for pull-down list	For IFSE user to pre-setup all paper exam locations with location name, address, phone	Video
25	Proctors table to store all proctor's information for pull-down list	For IFSE user to pre-setup all proctor's information with name, address, email address, phone	Video
26	Paper exam session - to set up physical exam sessions	For IFSE user to set up paper exam sessions by selecting a location from the pull-down list, select/assign proctor from the pull-down list, setup date/time, seat limit.	Video
N/A	How to edit the common session	For IFSE user to be able to edit the previously created common session.	Video
N/A	How to assign proctors to the common session	For IFSE user to be able to assign the proctors to the common session.	Video
N/A	How to automatically set booking and cancellation deadlines depending on the test delivery preference	N/A	Article

PearsonVue Exams - import results

Delivered on the sandbox and the production.

Requirement	Link	IFSE Acceptance Criteria	Type
7	How to create an exam for PearsonVue integration	YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting).	Video
7	How to import PearsonVue test results	YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting).	Video
7	How to export the PearsonVue files with simulated test results and import PearsonVue test results with exported files	YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting).	Video

Exam Enhancements

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
3	How to create test using test generator	Equate - exam difficulty, assign question difficulty	- Exam questions in the pool can be categorized in various difficulties (for examples, easy-medium-hard, etc.) - Exam can be set up to include a number of questions from each category (for example, 5 questions from easy, 5 from medium, 5 from hard).	Video
11	How to manually create multiple test versions	Retire Versions - do not generate out to new students Keep in "retired" status for marking purposes and history/inquiry purposes	Exam to have a status field so that user can assign a status to each exam (user defined status field, i.e. active, retired, pending). User can define which status can be used to assign to exam session.	Video
13	Learn about question pools	Additional fields - unit/chapter #, section #, page #	Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields.	Video
13	Learn about question tags	Additional fields - unit/chapter #, section #, page #	Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields.	Video
14	N/A	Searchable and reportable fields (search and edit exam items for any exam)	See #13	N/A
16	Learn about question tags	Item tagging: question type, question difficulty	Assigning tag words to each exam questions for users to be able to search for questions based on certain word(s) (can be incorporated into # 13).	Video
16	How to import the questions with tags in the question pool using the predefined excel template	Item tagging: question type, question difficulty	Assigning tag words to each exam questions for users to be able to search for questions based on certain word(s) (can be incorporated into # 13).	Video
17	How to set up report content	Item feedback: unique feedbacks to every question attempt	- Feedback to student for each exam/test answer. - User to be able to enable/disable feedback display.	Video
17	How to provide feedback to answers	Item feedback: unique feedbacks to every question attempt	- Feedback to student for each exam/test answer. - User to be able to enable/disable feedback display.	Video
27	Show or hide Passed/Failed label	Provide a "Pass/Fail" result to student based on the passing grade defined in the exam	User to be able to enable/disable displaying of the "Pass/Fail" status for online exam	Video
N/A	Delivery preference	Automatic setting for booking deadline and cancelation deadline based on delivery preference	For IFSE user to be able to set automatic booking and cancelation deadlines based on delivery preference	Video

Hold and release grades for Pearson VUE

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to hold and release grades	- Hold and release grades - No Show parameter	N/A	Video

Paper-based exams - booking

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
9	Export paper-based session	Report for packing/shipping from inventory	The CSR (Customer Service Representative) to be able to print the exam package which includes a list of attendees, student's exam labels, & sign off sheet, etc. sample package will be provided.	Video
10	Uniform test version distribution and no version repeating on re-writes	Ensure no repeats of versions on rewrites	When a student takes a (paper) exam as a re-write (2nd or 3rd attempt), YTM system to assign a different version of the paper exam to the student (different version for each attempt) For online exams, questions & multiple choice answers can be randomized.	Video
10	How to create multiple test versions for static exam	Ensure no repeats of versions on rewrites	When a student takes a (paper) exam as a re-write (2nd or 3rd attempt), YTM system to assign a different version of the paper exam to the student (different version for each attempt) For online exams, questions & multiple choice answers can be randomized.	Video
n/a	Unique quiz code	n/a	n/a	Video

SFTP data exchange with Pearson VUE

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to set up SFTP data exchange with PearsonVUE	SFTP data exchange with Pearson	N/A	Article

Pearson VUE Exams - export package

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
8	PearsonVUE export to VBI package	Export to VBI or QTI	Export data in rich text format (.rtf), formatting as provided sample file & PearsonVUE's specs. IFSE must be import the VBI file successfully into PearsonVUE.	Video

Import template for testing locations

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to import testing locations	Import template for testing locations	YouTestMe to build an import template for IFSE to import testing locations into YouTestMe system. To migrate a large number of testing locations from the current LMS system into the YouTestMe system programmatically using export/import function.	Video

Paper-based exams - import and export

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
5	Import scantron data from remark	Export and import for paper-based exams	- Need capability to import questions into YTM system (import template)	Video
5	Paper-printing package	Export and import for paper-based exams	- Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages)	Video
5	How to change answer ordinal markup	Export and import for paper-based exams	- Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages)	Article
5	How to change the logo	Export and import for paper-based exams	- Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages)	Video

Import template for the Paper exam sessions

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to import Paper exam sessions	Import template for the Paper exam sessions	N/A	Video

Automating the displaying of correct language

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to automate displaying of correct language	Automating the displaying of correct language	N/A	Video

Improvements in Roles and Permissions

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How CRS role can create a proctor role	CRS role to be able to create just a proctor role	N/A	Video
N/A	Testing location permissions	-Permission that allows only read-only testing location page -Permission that allows managing testing location page	N/A	Video

Hold and Release for Paper

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	Hold and release grades for Paper	- Paper Exam result preview process - Paper Exam No Show process	N/A	Video

Dummy exam for proctoring

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to create a generalized link for starting the proctored dummy exam	- Starting the proctored dummy exam using a generalized link that can be used globally - Dummy exam available for both English & French.	N/A	Video
N/A	Guest users	N/A	N/A	Video
N/A	How to customize text on the sign-out page	N/A	N/A	Video
N/A	How to customize application’s interface text	N/A	N/A	Article

List of all common sessions

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to override system assigned Exam Version Code	Provide exam session management capability and to override system assigned Exam Version Code	N/A	Video

Room number

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to create rooms for certain testing locations and allow the CSR to select a room from the predefined dropdown menu	Change the Room number field in Locations to be a pull-down list, as a separate data table linked to the Locations. - Room number table contains 2 data fields: Room number and Room information - Room number record may not exist for a location (not required field) - Room number if entered must be unique - Room information field is free text field and can be blank/null - IFSE Customer Service maintains Room number table (add/change/delete) - Update the Lambda API to concatenate the Room Information field to the end of the “Additional Instructions” field of the Location record to send to Lambda	N/A	Video

Special Accommodations

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to add, view and remove special accommodations for the candidate	Develop functionality to handle student’s Special Accommodation request. See the document “2021-12-22 – Special Accommodations.docx” for detailed specifications.	N/A	Video
N/A	How student can view his accommodation	On the "My assignments" page, a student can view added accommodations by CSR.	N/A	Video
N/A	Special Accommodations Notifications	N/A	N/A	DOCX
N/A	How to reassign attempt in the private individual session	How to assign student's attempt in the desired private individual session using the existing authorization.	N/A	Video
N/A	How to reassign attempt in the private common or individual session Guide	How to assign student's attempt in the desired private common or individual session using the existing authorization.	N/A	DOCX

Booking Process in YouTestMe

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to book the exam through the YTM application	See the document “2022-01-12 - YTM Change Order #10” for detailed specifications.	N/A	Article
N/A	How to set automatic upcoming sessions reminder	See the document “2022-01-12 - YTM Change Order #10” for detailed specifications.	N/A	Article
N/A	How booking and cancellation notifications will be presented to student	See the document “2022-01-12 - YTM Change Order #10” for detailed specifications.	N/A	Video
N/A	Improvements on the "My assignments" page	- How to set the desired delivery preference to be present as the default value in the "My tests and surveys" tab - Distinguishing expired, in progress, and upcoming sessions by color on the "My tests and surveys" page	N/A	Video

SFTP + option to generate two files modeled on Pearson's files

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to set up SFTP data exchange	- Developing an alternate process to send the exam results back by using a daily export batch process (once a day) to extract the exam results to CSV files and deposit them in an SFTP folder (provided by IFSE). - Developing an option to generate Exam_Results and Section_Results files (modeled on Pearson's files).	N/A	Video

Manual job execution from the "Test results verification" page

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How to manually execute the job from the "Test results verification" page	Developing an option for CSR role to manually execute the already created job from the "Test results verification" page.	N/A	Video

Filtering attempts by the session end time from the "Test results verification" page

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How CSR can filter all attempts by session end time	N/A	N/A	DOCX

Rewriting test and resetting attempt due to the technical issues

Delivered on the sandbox and the production.

Requirement	Link	IFSE Requirement	IFSE Acceptance Criteria	Type
N/A	How student can rewrite the exam	Providing an automatic rewriting process where authorization of that test attempt becomes deactivated once the new authorization for rewriting is created. When new authorization for that student on that test is created, the old test attempt becomes suspended.	N/A	Video
N/A	How to reset the test attempt due to technical issues so the student can re-enter the test using the same authorization	When the test attempt needs to be reset due to technical issues, provide the option for a student to re-enter the test using the same authorization.	N/A	Video
N/A	How CSR can cancel test attempt	N/A	N/A	DOCX

Data Migration

Before starting with the migration process, please make sure that the version of the production environment is appropriate. An improper migration process can lead to data loss.

Data Migration Task List

Link	Description	Type
Data Migration to IFSE Production	The document contains detailed information for data migration to IFSE Production.	DOCX

Exam questions banks migration

Delivered on the sandbox and the production.

Link	Description	Type
Guide on how to create, import and export question pools	This document represents a guide to the process of creating pools in the YouTestMe GetCertified platform.	PDF
Pool Questions template	This template is available to use in the sandbox environment.	XLSX

Paper exam venues migration

Delivered on the sandbox and the production.

Link	Description	Type
Guide on how to load testing locations	This document represents a guide on how to load testing locations with addresses and additional information using an excel spreadsheet in the YouTestMe GetCertified platform.	DOCX
Testing locations template	This template is available to use in the sandbox environment.	XLSX

Exams (Paper, Pearson VUE, Online) migration

Delivered on the sandbox and the production.

Link	Description	Type
Guide on how to test and migrate exams	This document represents a guide on how to create Pearson VUE, Online, and Paper exams and then how to perform testing on them.	DOCX
How to test and migrate exams	The document contains a detailed task list for the "Paper-based", "PearsonVue", "Online", and "Proctoring" exams.	DOCX
Paper-based booking migration	This document presents the plan for migrating paper exams bookings from the current IFSE system to Lambda and YouTestMe.	DOCX

Exam Code Mapping

Paper Exam Code Mapping

Link	Description	Type
Paper Exam Code Mapping	The document contains an explanation of the Exam Code Mapping with examples.	DOCX

Rich Excel table

HTML Questions Sample

Link	Description	Type
HTML Questions Sample	The document represents the Excel sample with HTML questions.	XLSX