On this page, you can find the support for the "System maintenance" of GetCertified.
To access the "System maintenance" page, you should click on the "System" menu and select "System maintenance."
Applications and services connected to the system are listed here. You can export the list of services in XLS, PDF, CSV, or XML files.
To check the reachability of service from the application, you can click on the "Ping service" icon in the "Actions" column:
Start or stop system-wide jobs
System-wide jobs are "Batch mail job," "Scheduled report jobs," and "Jobs scheduled in Jobs Dashboard" and should be executed only one service. In the "Actions" column, you can:
Browse the upgrade package and click the "Upload patch" button. Upload patch file as the archive. Do not extract it. The upgrade will not work if the file format is different from '.zip.'
IMPORTANT: We strongly suggest that you perform a snapshot and export of the YouTestMe Virtual Machine before applying any changes and verify that the virtual machine can be restored from the created export file.
Basic information of the memory usage of the partition on the Linux virtual machine is displayed here.
By clicking the "Run system diagnostic" button, a script will be executed on the system. This script aims to gather information about the system, and it takes a few minutes to finish its work. After that, the script's log file will download on your machine, and you can send it to us so that we can perform a detailed analysis.
IMPORTANT: Do not close this browser tab while the script is being executed. If you close it, the script will not download. You can continue your work in the application in a new tab.
By clicking on the "Performance Monitoring" button, a new tab with a monitoring tool will be opened. This tool measures and calculates statistics on an application's actual operation depending on the usage of the application by users. It is mainly based on statistics of requests and evolution charts. One of the most important statistics you can measure under "Performance Monitoring" is the number of active HTTP sessions during a predefined period. You can preview the statistics report containing the number of concurrent users.
You can see on the picture the statistics of monitoring taken on the exact date and the exact time divided by categories. After choosing the "HTTP sessions-1 day" option, you can see the report that shows the number of HTTP sessions per day. The report shows the duration of the session by each user. The number of users signed in the application within the time shows on the chart. The monitoring tool tracks the number of users signed in the session measured by a time. Take a look at the chart report below, and there you can preview the number of HTTP sessions during a day.Note: One HTTP session is equivalent to the one signed-in user.
By clicking on the "Download log file" button, the complete application log will be downloaded. While you are on the page, the log is continuously updated and loaded on the screen.