Logging in and Registration

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The Login page allows a user to sign into an existing account, or to register as a new user. Additionally, on this page users have the ability to reach out to the support team for assistance if they encounter any difficulties during the login or registration process.

1. Logging in

   If you already have an account, do the following:

   1. Enter the Username.
   2. Enter the Password.
   3. Click the Sign in button.

   Alternatively a user can log in using one of the enabled identity providers specified in the configuration application.

   • Sign in with SSO.
   • Sign in with OpenID.
   4. The forgotten username or password can be reset by clicking the Forgot username or password? button.
   
2. Forgot username or password

   Upon clicking the Forgot username or password? button, do the following:

   1. If you forgot the password:
      1. Select the Password recovery option.
      2. Enter the Username.
      3. Enter the Email address that is connected to your account.
      4. Click the Submit button. Upon submitting, you will receive an email with a new system-generated password.
      
   2. If you forgot the username:
      1. Select the Username recovery option.
      2. Enter the Email address that is connected to your account.
      3. Click the Submit button. Upon submitting, you will receive an email with the username connected to your email address.
      
3. Registration

   If you don't have an account, you can register as a new user by clicking the Create an account button.

   There are two types of registration:

   1. Registration with approval.
   2. Registration without approval.
   
   1. Registration with approval

      Approval-based registration requires a user with appropriate permissions in the system to review and decide whether to approve or decline a registration request.

      After clicking the Create an account button, do the following:

      1. Enter the First name.
      2. Enter the Last name.
      3. Create a Username.
      4. Enter the Email address.
      5. Select the preferred Role in the system.
      6. Retype the Security code.
      7. Click the Register button to complete the process.
      

      Upon completing the steps, the registration request will be submitted for review. If the request is approved, the user will receive an email confirmation and a password for accessing the account. The user will also receive an email informing them if the registartion request has been declined..

   2. Registration without approval

      Self-registration allows users to create their own accounts without the need for approval. This option must be enabled by a user with appropriate permissions in the system in the Additional modules section of the Settings and customization page.

      The self-registration page contains the same fields as when the self-registartion is disabled.
      Upon completing the registration process, a user will receive an email confirmation containing a generic password. It is recommended to change the password after logging in for the first time.

   Note: On the Registration page configuration section on the Settings and customization page, a user with appropirate permissions in the system can include/exclude certain fields in the registration form. For instructions on cofiguring the registration page, visit the Registration page layout chapter of the Settings and customization page.

   

   How to register into the system.

4. Language

   The language of the login page can be changed by clicking the Application language button and choosing the preferred language. Once you log in, the chosen language will not affect the language of the interface or language in tests.

5. Application support

   If you encounter any difficulties while using the application, you can send an email to one of the designated support email addresses.
   To contact the designated support, do the following:

   1. Click the Contact Support button.
   2. Select the recipient to whom you would like to send an email.
   3. Enter Your email address.
   4. Enter the Subject of the email.
   5. In the Message field, provide an explanation of the issue you are facing.
   6. Click the Send button to submit the form to the designated support team.
   

   Note: The form will be delivered to the selected email address configured in the Support email field in the Mail server section of the Settings and customization page.

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Signing in/Registration