CCVA Help Center
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Customer Support Contact Information
| Phone: | +1 888 418 1718 |
| Email Address: | ccva-support@youtestme.com |
Important Information
| Dates when I can take the test | Hours when I can take the test | Support Response Time | |
|---|---|---|---|
| CVA Trial Test |
|
Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you. |
As soon as possible, within 8 hours or less |
| CVA Exam |
|
Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you. |
Immediate response during the stated hours |
Important links
| Link to Official GetCertified instance: | https://ccva.youtestme.com/ |
| Use the following link to test your equipment (camera, microphone, internet, computer) | https://proctoredu.com/check |
Test Taking Guide for Candidates
| Link | Description |
|---|---|
| CVA Test Taking Guide | This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on. |
| Test-taking with remote proctoring | YouTube video explanation on how to start a proctored test and complete equipment check |
| How to Enable/Disable Accessibility Mode | This article will explain how to turn the accessibility mode on/off in GetCertified. |
| How to Use Screen Reader Software While Taking a Test | This article explains how to use a screen reader while taking a test. YouTestMe GetCertified currently does not have screen reader software embedded in the system, but it is compatible with any other screen reader software. This article will explain the Jaws screen reader and Google Chrome extension ChromeVox. |
YouTestMe FAQ
| Link | Description |
|---|---|
| Frequently Asked Questions | Frequently Asked Questions - Using YouTestMe GetCertified Application |
| Technical Issues Guide | Guide with solutions to technical issues |