CCVA Help Center

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Customer Support Contact Information

Phone: +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
Email Address: ccva-support@youtestme.com

Important Information

Dates when I can take the test Hours when I can take the test Support Response Time
CVA Trial Test
  • March 15-26 (Monday - Friday) (for the April Exam)
  • September 14-25 (Monday - Friday) (for the October Exam)
  • 12:00 Noon to 8:00 p.m. Central Time
  • Weekdays only: Monday through Friday

Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.

As soon as possible, within 8 hours or less
CVA Exam
  • April 1-14 (weekdays or weekends)
  • October 1-14 (weekdays or weekends)
  • Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time
  • Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time

Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.

Immediate response during the stated hours

Important links

Link to Official GetCertified instance: https://ccva.youtestme.com/login.xhtml
Use the following link to test your equipment (camera, microphone, internet, computer) https://proctoredu.com/check

Test Taking Guide for Candidates

Link Description
CVA Test Taking Guide This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.
Test-taking with remote proctoring YouTube video explanation on how to start a proctored test and complete equipment check

YouTestMe FAQ

Link Description
Frequently Asked Questions Frequently Asked Questions - Using YouTestMe GetCertified Application