View source for SoftwarePlant Help Center

=Customer Support Contact Information=

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|| '''Phone:''' || +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
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|| '''Email Address:''' || support@youtestme.com
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=Important links=

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|| '''Link to Official GetCertified instance:''' || https://softwareplant.youtestme.com/
|}

=Instructions for using YouTestMe GetCertified=

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

===Users===

{|class="wikitable"
! Link
! Description
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|  [https://www.youtube.com/watch?v=WexINhY0EfQ&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - Roles and Permissions] || Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
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|  [https://www.youtube.com/watch?v=I4fKL2tVtqM YouTestMe GetCertified 10.0 - User Groups] || A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
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|  [https://www.youtube.com/watch?v=qdoi4UtUkE0&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to create User Group Manager] || Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
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|  [https://www.youtube.com/watch?v=udK5dcn7ciA&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to bulk import users] || Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
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|  [https://www.youtube.com/watch?v=LCHE0YyrsOQ YouTestMe GetCertified 10.0 - How to Change User's Status] || Instructions on how to change a user’s status to active, locked, suspended, or deactivated.

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| [https://www.youtube.com/watch?v=FMaVCNkZRgM YouTestMe GetCertified 10.0 - How to Approve Registration Request] || Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users.
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| [https://www.youtube.com/watch?v=qBLYks4QIqU YouTestMe GetCertified 10.0 - How to Create Custom User Properties]
|| Step-by-step instructions on how to allow a user to access the System Settings, regardless of their role.
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|  [https://www.youtestme.com/kb/how-to-enable-updating-user-profile-information-before-the-test-taking How to enable updating user profile information before the test-taking] || Step-by-step instructions on how to enable updating user profile information before the test-taking.
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|  [https://www.youtestme.com/kb/how-to-self-register-with-or-without-managers-approval How to register when the Self-registration module is enabled] || Step-by-step instructions on how to self-register into the application.
|}

===Tests===
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! Link
! Description

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|  [https://www.youtube.com/watch?v=dwb0idaAZc8 How to create a simple test] || Step-by-step instructions on how to create a simple test without sections.
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| [https://www.youtube.com/watch?v=hoCU9spKi9U YouTestMe GetCertified 10.0 - How to Create a Test with Sections] || Step-by-step explanation on how to create a test with test sections.
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|  [https://www.youtestme.com/kb/how-to-create-and-add-a-grading-scale-to-a-test How to define grading scales and passing marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
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|  [https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Automated%20Proctoring.pdf YouTestMe GetCertified 9.2 - Automated Proctoring] || Step-by-step instructions on how to enable automated proctoring mode.
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|  [https://www.youtube.com/watch?v=VDcuOG7AHX0 YouTestMe GetCertified 10.0 - Taking Test with Automated Proctoring] || Step-by-step instructions on how to take a test with Automated Proctoring.
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|  [https://www.youtestme.com/kb/how-to-create-generated-test How to create generated test] || Step-by-step instructions on how to to use a test generator to create many different versions of the same test.
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|  [https://www.youtestme.com/kb/how-to-create-a-test-with-a-demographic-section How to create a test with a demographic section] || Step-by-step instructions on creating a test with a demographic section.
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| [https://www.youtube.com/watch?v=q4Jbfam4Bsk YouTestMe GetCertified 10.0 - How to Enable LockDown Browser] || Instructions on how to secure testing environment within YouTestMe by enabling a LockDown browser during the test creation process.
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| [https://www.youtube.com/watch?v=Utc0r4G9UTU YouTestMe GetCertified 10.0 - How to Allow Test Retakes]
|| Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
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| [https://www.youtube.com/watch?v=xGejwQDhfMY YouTestMe GetCertified 10.0 - How to Set Up Report Content]
|| Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
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|}

===Questions===
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! Link
! Description
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|  [https://www.youtestme.com/kb/how-to-create-a-new-question-in-an-existing-question-pool How to create a new question within a question pool] || Step-by-step instructions on how to create a new question pool and add a question to the pool.
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|  [https://www.youtube.com/watch?v=37thaTIwqfE&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to create Question Pool Manager] || Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools.
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| [https://www.youtube.com/watch?v=WqUompofJEY YouTestMe GetCertified 10.0 - Single Choice Question] || Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=AO5oK3aUkMY YouTestMe GetCertified 10.0 - Multiple Choice Question] || Step-by-step instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=z__Xyx-3ZJY YouTestMe GetCertified 10.0 - True/False Question] || Step-by-step instructions on how to create a true/false question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=iyLxrfgnwkk YouTestMe GetCertified 10.0 - Ordering Question] || Step-by-step instructions on how to create an ordering question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=43cjVvmuiXg YouTestMe GetCertified 10.0 - Essay Question] || Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=utGzmJtI8Us YouTestMe GetCertified 10.0 – Open-ended Question] || Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=WG7vl-pJqcQ YouTestMe GetCertified 10.0 - Matching Question] || Step-by-step instructions on how to create a matching question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=pe8VxRj0ZtQ YouTestMe GetCertified 10.0 - Hot Spot Question] || Step-by-step instructions on how to create a hot spot question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=ZgQH5UV5G6c YouTestMe GetCertified 10.0 - Fill in the Blanks Question] || Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=QX565hlA4lo YouTestMe GetCertified 10.0 - Matrix Question] || Step-by-step instructions on how to create a matrix question type, explanation of its configurations, and a preview of it in a test-taking process.
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| [https://www.youtube.com/watch?v=YC_hfkwH5cQ YouTestMe GetCertified 10.0 - Branching Questions] || Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.
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| [https://www.youtube.com/watch?v=3Q11GFd8jAs YouTestMe GetCertified 10.0 - Importing Questions with Excel Template] || Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
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| [https://www.youtube.com/watch?v=EsgPVk0wBpE YouTestMe GetCertified 10.0 - How to Randomize Questions & Answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
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| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20How%20to%20Create%20Question%20Groups.pdf YouTestMe GetCertified 10.0 - Question Groups]
|| Step-by-step instructions on how to create a question group.
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|}

===System===
{|class="wikitable"
! Link
! Description

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| [https://www.youtube.com/watch?v=jBfee17yHJc&feature=youtu.be YouTestMe GetCertified 10.0 - How to Change and Reset the Password] || Step-by-step instructions on how to change and reset the personal password and change other user's password.
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|  [https://www.youtestme.com/kb/how-to-change-application-theme-and-branding How to change application theme and branding] || Instructions on how to change application theme, the appearance of the login page, logo, and favicon.
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|  [https://www.youtestme.com/kb/how-to-configure-mail-server How to configure mail server settings] || Instructions on how to configure mail server settings.
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| [https://www.youtube.com/watch?v=vw37vS8EJug YouTestMe GetCertified 10.0 - How to Configure Notifications]
|| Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
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| [https://www.youtube.com/watch?v=snF4pIV9ViU YouTestMe GetCertified 10.2 - How to Set Up Support Contact]
|| Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
|}

===Reporting===

{|class="wikitable"
! Link
! Description
|-
| [https://www.youtube.com/watch?v=pyVW47-4mrc YouTestMe GetCertified 10.0 - Report Builder]
|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.

|-
| [https://www.youtube.com/watch?v=KQ0I3QfCAwk YouTestMe GetCertified 10.0 - How to Schedule Reports]
|| Step-by-step instructions on how to schedule automated report sending by email at specified times.
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| [https://www.youtube.com/watch?v=YB9BNnvUwWA YouTestMe GetCertified 10.0 - How to Track Login and Logout Activites]
|| Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file.
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|}