Difference between revisions of "Frequently Asked Questions"

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== List of Frequently Asked Question ==
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On this page, you can find the most commonly asked questions regarding the YouTestMe software family. In case you do not find an appropriate answer you can contact us at [mailto:info@youtestme.com '''info@youtestme.com'''].  
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'''How can I try the YouTestMe Starter application?'''
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The purpose of this page is to provide information about a frequently asked questions by the clients.
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Access the YouTestMe Starter demo at starter-light.youtestme.com.
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== FAQ ==
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! Document
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'''Do you have a cloud version?'''
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! Description
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Yes, a cloud version is an implementation option.
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||[{{SERVER}}/youtestme/youtestmedoc/Sales/YTM%20Internal%20FAQ%20-%20Work%20in%20Progress.xlsx Frequently Asked Questions] || YouTestMe FAQ.
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'''What is the pricing model?'''
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Depending on the number of services provided, the pricing model varies. The price of the basic model – just the application – varies depending on the number of users. Consult the pricing list document for details.
 
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'''What is included in the price?'''
 
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The basic price model includes the application in a Virtual Machine and an email support with a maximum of 4 hour response time during workdays.
 
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'''How do I get and install the application?'''
 
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There are two ways to install the application. In the first way, the application comes in a virtual machine package. To install the application you will need either Virtual Box or Work Station to put the virtual machine in. Consult our implementation guide for step by step procedure. The second way is to host the application in the Malloc Data Centre, in which case no installation is necessary, however it would be necessary to pay for hosting services this way.
 
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'''How big is the file to be downloaded?'''
 
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It is 10 Gigabytes in size.
 
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'''Where can I see the demo?'''
 
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You can see the YTM Starter demo at starter-light.youtestme.com.
 
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'''Do you have any documentation with product description like main features to send me?'''  
 
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Yes, we have a standard document package for every new client. It should be included in the introduction email, and we will make sure to send all appropriate documentation regarding the product. These include User Manual, Implementation Manual, Product Description and several more.
 
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'''How does your application compare to other similar products?'''
 
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Our application is using state-of-the-art Oracle technologies and innovative tools in its modules. Our pricing is among the most competitive in the business, as you can see in our Pricing list.
 
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'''Which platforms are supported?'''
 
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Since it is a web-based application, users can access it via any device with a web browser (optimized for mobile platforms as well). Android application exists as well, and iOS version is currently in plans.
 
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'''What about support?'''
 
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We provide three levels of support – Basic, Advanced and Premium. Basic support is free and includes the documentation and email support during the business hours on workdays. Advanced support also includes the video chat and customizable grading systems. The premium level of support also includes the telephone call support and one or more personal administrators.
 
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An extra service also includes the entering and management of data in the purchased product.
 
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'''Can the application be branded with our logo?'''
 
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Yes, the minor customization options such as logo and color changing are free. Any kind of larger customization can be discussed and implemented.
 
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'''Do you do customization of the application?'''
 
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Yes, however, in terms of the length and size of the customization process, it is paid accordingly. The minor customization processes (logo change, color change) usually take 1-3 days. The more complex ones, such as a complete feature overhaul may take 1-3 months.
 
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'''What is the process if we need something customized for us?'''
 
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First, it is necessary to discuss the requests, define the phases, segments and the deadlines. These are variable depending on the size and length of the customization.
 
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'''Is your application an LMS or something else?'''
 
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All of our products have certain LMS features but is more focused on the testing process. It is more of a TMS – Testing Management System or KTMS – Knowledge Testing Management System.
 
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'''Can your application be integrated with LMS systems?'''
 
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Depending on the technologies that LMS is utilizing, it might be possible.
 
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'''How many concurrent users application can support?'''
 
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The application can support a nearly unlimited number of users.
 
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'''How many users in total application can support?'''
 
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The number of users is unlimited – as much as the purchased Oracle database can support. More precisely, it depends on the size.
 
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'''What kind of maintenance is included in the price?'''
 
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Regular updates, critical hotfixes and email support in business hours during the workdays.
 
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'''What is the procedure to get the patches?'''
 
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There are two ways in which you can receive the patches: by putting the application online temporarily or offline – via an external drive.
 
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'''How many current installations do you have (how many clients)?'''
 
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Currently one – The “John Naisbitt” University but we will implement the YouTestMe – Classroom 2020 application in the Mathematical High School in Belgrade.
 
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'''How long have you been in business?'''
 
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The YouTestMe project was incepted in 2012. Malloc Inc. has been in business for over 20 years, working with a number of major Fortune 500 companies: Oracle, Citibank, Rogers bank, Nesbitt-Burns, and more.
 
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'''Where can I find training materials?'''
 
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Our wiki.youtestme.com site will provide you with a lot of training documents, and you can check our YouTube page for video tutorials. You will also be provided with all of the documentation and video tutorials (English).
 
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'''Do you provide training?'''
 
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Yes, we provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.
 
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'''How often will you have a new release of the software?'''
 
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We will issue new releases approximately on a yearly basis.
 
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'''Where can I see the license agreement?'''
 
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We will send you a copy of the license agreement, or you can download it from our wiki site.
 
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'''What kind of training and support do you provide?'''
 
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We provide three levels of support – Basic, Advanced and Premium. Basic support is free and includes the documentation and email support during the business hours on workdays. Advanced support also includes the video chat and customizable grading systems. The premium level of support also includes the telephone call support and one or more personal administrators.
 
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An extra service also includes the entering and management of data in the purchased product.
 
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We provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters
 
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'''Can I order only some of the features?'''
 
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Yes, that is also an option. This is also a customization option and may be charged according to the time invested in making the change.
 
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'''What is the price of a limited version?'''
 
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That depends on the number of users involved, the customization issues and if it’s a hosted or cloud version. It would be necessary to tailor a custom price according to these parameters.
 
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'''How much of the branding is included in the price?'''
 
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Only minor changes in the product’s interface, such as color and logo change.
 
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'''Can you handle any special requests?'''
 
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Yes, Malloc Inc. is always ready to discuss all special requests and come with an appropriate solution.
 
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'''Can you develop new systems from scratch?'''
 
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Yes, that is also an option – we can both design and develop completely new systems from scratch.
 
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'''What is your advantage when compared to others?'''
 
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While other software is focused on the quality of the content provided, we at Malloc Inc. are more intent on creating testing platforms with tools for automating and simplifying the knowledge evaluation process, enabling users a better testing experience.
 
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'''How much time does the customization process usually take?'''
 
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That depends on the scale of the customization. Minor customizations are performed within a day. In case of a complete application overhaul, it can take up to three months.
 
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Latest revision as of 19:09, 14 June 2018

On this page, you can find the most commonly asked questions regarding the YouTestMe software family. In case you do not find an appropriate answer you can contact us at info@youtestme.com.

The purpose of this page is to provide information about a frequently asked questions by the clients.

FAQ

Document Description
Frequently Asked Questions YouTestMe FAQ.
Retrieved from "https://wiki.youtestme.com/index.php?title=Frequently_Asked_Questions&oldid=1277"