Revision as of 03:38, 3 April 2020

Customer Support Contact Information

Phone:	+1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
Email Address:	ccva-support@youtestme.com

	Dates when I can take the test	Hours when I can take the test	Support Response Time
Technical Trial Test	During the second week of March (Monday - Friday) (for the April Exam) During the second week of September (Monday - Friday) (for the October Exam)	12:00 Noon to 8:00 p.m. Central Time Weekdays only: Monday trough Friday	As soon as possible, within 8 hours or less
CVA Exam	April 1-14 exam window OR October 1-14 exam window (weekdays or weekends)	Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time	Immediate response during the stated hours

Link to Official GetCertified instance:	https://ccva.youtestme.com/login.xhtml
Use the following link to test your equipment (camera, microphone, internet, computer)	https://proctoredu.com/check

Link	Description
CVA Test Taking Guide for First-Time Test Takers	This document represents a guide to the payment and test-taking process for Firs-Time Test takers in the YouTestMe GetCertified platform with the Proctoring option turned on.
CVA Test Taking Guide for Candidates Re-taking the Test	This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
Test-taking with remote proctoring	YouTube video where you can see how to start a proctored test and complete equipment check

Link	Description
Frequently Asked Questions	Frequently Asked Questions - Using YouTestMe GetCertified Application

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 || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide%20for%20Candidates%20Re-taking%20the%20Test.pdf CVA Test Taking Guide for Candidates Re-taking the Test]
 || This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
+|-
+|| [https://www.youtube.com/watch?v=nDax5CQaP7E Test-taking with remote proctoring] || YouTube video where you can see how to start a proctored test and complete equipment check
 |}