Proctorio

Proctorio Customer Support Center

To open the Proctorio help center links you must have the proctorio extension.

Proctorio Support Center - General Support	https://proctorio.zendesk.com/hc/en-us/categories/200050300-General-Support
Proctorio Support Center - Administrators	https://proctorio.zendesk.com/hc/en-us/categories/200045609-Administrators
Proctorio Support Center - Student-Support	https://proctorio.zendesk.com/hc/en-us/categories/200043139-Student-Support

Instructions for using YouTestMe GetCertified and Proctorio

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application with Proctorio.

Link	Description
YouTestMe GetCertified 10.0 - Automated Proctoring with Proctorio	Instructions on how to enable automating proctoring service of Proctorio software, define exam settings, create a proctored test, and demonstration of test-taking process from the candidate's perspective

FAQ

Link

What happens if the internet is disconnected during the test?

If the internet interruption is short (1,2 minutes), the test will stop temporarily. The application will try to establish a connection, and if it succeeds, then the test will continue normally. The administrator will be able to see the recording both before and after the interruption. https://prnt.sc/17gq6xg If the internet outage is longer, the test will be ended. The administrator will see "Disconnected" for the status of the candidate's attempt and will not be able to see the recording. https://prnt.sc/17gqc2p

Proctorio Documentation and Guides

This chapter contains the instruction for using the system, provided by Proctorio.

General Support Articles and FAQ

Link
General FAQ
Troubleshooting
Quiz Warnings
Accessibility
Proctorio URL bar icon

Student Support Articles and FAQ

Link
FAQ
Quiz System Checks
Hardware Troubleshooting
Hardware Troubleshooting Windows
Hardware Troubleshooting Mac OS
Hardware Troubleshooting Chrome OS
Hardware Troubleshooting Linux
Troubleshooting