Difference between revisions of "Proctorio"
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=Proctorio Customer Support Center= | =Proctorio Customer Support Center= | ||
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| + | <span style="color:red"> '''To open the Proctorio help center links you must have the proctorio extension.''' | ||
{|class="wikitable" | {|class="wikitable" | ||
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| − | || '''Proctorio Support Center''' || https://proctorio.zendesk.com/hc/en-us | + | || '''Proctorio Support Center - General Support''' || https://proctorio.zendesk.com/hc/en-us/categories/200050300-General-Support |
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| + | || '''Proctorio Support Center - Administrators''' || https://proctorio.zendesk.com/hc/en-us/categories/200045609-Administrators | ||
| + | |- | ||
| + | || '''Proctorio Support Center - Student-Support''' || https://proctorio.zendesk.com/hc/en-us/categories/200043139-Student-Support | ||
|} | |} | ||
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=Instructions for using YouTestMe GetCertified and Proctorio= | =Instructions for using YouTestMe GetCertified and Proctorio= | ||
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|| [https://www.youtube.com/watch?v=TG5w31nLVv8 YouTestMe GetCertified 10.0 - Automated Proctoring with Proctorio] || Instructions on how to enable automating proctoring service of Proctorio software, define exam settings, create a proctored test, and demonstration of test-taking process from the candidate's perspective | || [https://www.youtube.com/watch?v=TG5w31nLVv8 YouTestMe GetCertified 10.0 - Automated Proctoring with Proctorio] || Instructions on how to enable automating proctoring service of Proctorio software, define exam settings, create a proctored test, and demonstration of test-taking process from the candidate's perspective | ||
| − | ] | + | |} |
| + | ==FAQ== | ||
| + | {|class="wikitable" | ||
| + | ! Link | ||
| + | |||
| + | |- | ||
| + | || What happens if the internet is disconnected during the test? | ||
| + | | If the internet interruption is short (1,2 minutes), the test will stop temporarily. The application will try to establish a connection, and if it succeeds, then the test will continue normally. The administrator will be able to see the recording both before and after the interruption. https://prnt.sc/17gq6xg | ||
| + | <br /> | ||
| + | If the internet outage is longer, the test will be ended. The administrator will see "Disconnected" for the status of the candidate's attempt and will not be able to see the recording. https://prnt.sc/17gqc2p | ||
| + | |- | ||
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| + | |} | ||
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| + | =Proctorio Documentation and Guides= | ||
| + | This chapter contains the instruction for using the system, provided by Proctorio. | ||
| + | ==General Support Articles and FAQ== | ||
| + | <span style="color:red"> '''To open the Proctorio help center links you must have the proctorio extension.''' | ||
| + | {|class="wikitable" | ||
| + | ! Link | ||
| + | |||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200152190-General-FAQ General FAQ] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200162050-Troubleshooting Troubleshooting] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/202936537-Quiz-Warnings Quiz Warnings] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200444600-Accessibility Accessibility] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200183104-Proctorio-Url-Bar-Icon Proctorio URL bar icon] | ||
| + | |} | ||
| + | |||
| + | ==Student Support Articles and FAQ== | ||
| + | <span style="color:red"> '''To open the Proctorio help center links you must have the proctorio extension.''' | ||
| + | {|class="wikitable" | ||
| + | ! Link | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200100749-FAQ FAQ] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200174260-Quiz-System-Checks Quiz System Checks] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200167234-Hardware-Troubleshooting Hardware Troubleshooting] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200892428-Hardware-Troubleshooting-Windows- Hardware Troubleshooting Windows] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200892438-Hardware-Troubleshooting-Mac-OS- Hardware Troubleshooting Mac OS] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200874577-Hardware-Troubleshooting-Chrome-OS Hardware Troubleshooting Chrome OS] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200958847-Hardware-Troubleshooting-Linux Hardware Troubleshooting Linux] | ||
| + | |- | ||
| + | || [https://proctorio.zendesk.com/hc/en-us/sections/200159555-Troubleshooting Troubleshooting] | ||
| + | |- | ||
|} | |} | ||
Latest revision as of 03:17, 2 July 2021
Proctorio Customer Support Center
To open the Proctorio help center links you must have the proctorio extension.
| Proctorio Support Center - General Support | https://proctorio.zendesk.com/hc/en-us/categories/200050300-General-Support |
| Proctorio Support Center - Administrators | https://proctorio.zendesk.com/hc/en-us/categories/200045609-Administrators |
| Proctorio Support Center - Student-Support | https://proctorio.zendesk.com/hc/en-us/categories/200043139-Student-Support |
Instructions for using YouTestMe GetCertified and Proctorio
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application with Proctorio.
| Link | Description |
|---|---|
| YouTestMe GetCertified 10.0 - Automated Proctoring with Proctorio | Instructions on how to enable automating proctoring service of Proctorio software, define exam settings, create a proctored test, and demonstration of test-taking process from the candidate's perspective |
FAQ
| Link | |
|---|---|
| What happens if the internet is disconnected during the test? | If the internet interruption is short (1,2 minutes), the test will stop temporarily. The application will try to establish a connection, and if it succeeds, then the test will continue normally. The administrator will be able to see the recording both before and after the interruption. https://prnt.sc/17gq6xg
|
Proctorio Documentation and Guides
This chapter contains the instruction for using the system, provided by Proctorio.
General Support Articles and FAQ
To open the Proctorio help center links you must have the proctorio extension.
| Link |
|---|
| General FAQ |
| Troubleshooting |
| Quiz Warnings |
| Accessibility |
| Proctorio URL bar icon |
Student Support Articles and FAQ
To open the Proctorio help center links you must have the proctorio extension.
| Link |
|---|
| FAQ |
| Quiz System Checks |
| Hardware Troubleshooting |
| Hardware Troubleshooting Windows |
| Hardware Troubleshooting Mac OS |
| Hardware Troubleshooting Chrome OS |
| Hardware Troubleshooting Linux |
| Troubleshooting |