Difference between revisions of "CCVA Help Center"
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(Created page with "=Customer Support Contact Information= {|class="wikitable" |- || '''Phone:''' || +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107 |- || '''Email Address:''' || ccva-sup...") |
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{|class="wikitable" | {|class="wikitable" | ||
|- | |- | ||
| − | || '''Phone:''' || +1 | + | || '''Phone:''' || +1 888 418 1718 |
|- | |- | ||
|| '''Email Address:''' || ccva-support@youtestme.com | || '''Email Address:''' || ccva-support@youtestme.com | ||
|} | |} | ||
| − | =Important | + | =Important Information= |
| − | |||
{|class="wikitable" | {|class="wikitable" | ||
! | ! | ||
| Line 16: | Line 15: | ||
! '''Support Response Time''' | ! '''Support Response Time''' | ||
|- | |- | ||
| − | || ''' | + | || '''CVA Trial Test''' || |
| − | * | + | * March 14-25 (Monday - Friday) (for the April Exam) |
| − | * | + | * September 13-24 (Monday - Friday) (for the October Exam) |
|| | || | ||
* 12:00 Noon to 8:00 p.m. Central Time | * 12:00 Noon to 8:00 p.m. Central Time | ||
| − | * Weekdays only: Monday | + | * Weekdays only: Monday through Friday |
| + | '''Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.''' | ||
|| As soon as possible, within 8 hours or less | || As soon as possible, within 8 hours or less | ||
|- | |- | ||
| − | || '''CVA Exam''' || April 1-14 | + | || '''CVA Exam''' || |
| + | * April 1-14 (weekdays or weekends) | ||
| + | * October 1-14 (weekdays or weekends) | ||
| + | || | ||
* Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time | * Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time | ||
* Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time | * Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time | ||
| + | '''Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.''' | ||
|| Immediate response during the stated hours | || Immediate response during the stated hours | ||
|} | |} | ||
| + | |||
| + | ===Important links=== | ||
{|class="wikitable" | {|class="wikitable" | ||
|- | |- | ||
| − | || '''Link to Official GetCertified instance:''' || https://ccva.youtestme.com/ | + | || '''Link to Official GetCertified instance:''' || https://ccva.youtestme.com/ |
|- | |- | ||
| − | || || | + | || '''Use the following link to test your equipment (camera, microphone, internet, computer)''' || https://proctoredu.com/check |
|} | |} | ||
| Line 43: | Line 49: | ||
! Description | ! Description | ||
|- | |- | ||
| − | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide | + | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide.pdf CVA Test Taking Guide] |
| − | || This document represents a guide to the payment and test-taking process | + | || This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on. |
|- | |- | ||
| − | || [ | + | || [https://www.youtube.com/watch?v=oA-KstsiKEg&ab_channel=YouTestMe Test-taking with remote proctoring]|| YouTube video explanation on how to start a proctored test and complete equipment check |
| − | || | ||
|} | |} | ||
| Line 56: | Line 61: | ||
! Description | ! Description | ||
|- | |- | ||
| − | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/ | + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/YTM%20CCVA%20FAQ.pdf Frequently Asked Questions] |
|| Frequently Asked Questions - Using YouTestMe GetCertified Application | || Frequently Asked Questions - Using YouTestMe GetCertified Application | ||
| + | |- | ||
| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/2022-04-09%20-%20YTM%20Support%20Troubleshooting%20Procedure%20For%20Candidates-%20English.pdf Technical Issues Guide] | ||
| + | || Guide with solutions to technical issues | ||
|} | |} | ||
Latest revision as of 00:12, 13 September 2022
Customer Support Contact Information
| Phone: | +1 888 418 1718 |
| Email Address: | ccva-support@youtestme.com |
Important Information
| Dates when I can take the test | Hours when I can take the test | Support Response Time | |
|---|---|---|---|
| CVA Trial Test |
|
Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you. |
As soon as possible, within 8 hours or less |
| CVA Exam |
|
Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you. |
Immediate response during the stated hours |
Important links
| Link to Official GetCertified instance: | https://ccva.youtestme.com/ |
| Use the following link to test your equipment (camera, microphone, internet, computer) | https://proctoredu.com/check |
Test Taking Guide for Candidates
| Link | Description |
|---|---|
| CVA Test Taking Guide | This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on. |
| Test-taking with remote proctoring | YouTube video explanation on how to start a proctored test and complete equipment check |
YouTestMe FAQ
| Link | Description |
|---|---|
| Frequently Asked Questions | Frequently Asked Questions - Using YouTestMe GetCertified Application |
| Technical Issues Guide | Guide with solutions to technical issues |