Difference between revisions of "Customer Wiki Page"

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=Customer Support Contact Information=
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= YouTestMe is no longer authorized to host the Wiki page, as the contract ended on November 29, 2022. =
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{|class="wikitable"
 
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|-
 
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|| '''Phone:''' || Toll-free (888) 614-6143
 
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|-
 
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|| '''Email Address:''' || dia-support@youtestme.com
 
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|}
 
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=FAQ=
 
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{|class="wikitable"
 
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!Question
 
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!Answer
 
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|-
 
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|}
 
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=Terminology=
 
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==Basic Terminology==
 
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{|class="wikitable"
 
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! YouTestMe Term
 
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! Term2
 
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! Term3
 
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! Description
 
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|-
 
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|| Notes
 
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|| Passage Window
 
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|| Introduction Window
 
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|| Specific rules or guidelines that students need to acknowledge in a pop-up dialogue before they start the test and in the notes during the whole test-taking process.
 
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|-
 
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|| Testing Sessions
 
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|| Scheduled Offerings
 
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|| N/A
 
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|| Testing sessions allow you to schedule a test for users located at different time zones, states, continents, etc.
 
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|-
 
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|| Sections
 
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|| Modules
 
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|| N/A
 
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|| Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings.
 
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|-
 
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|| Score Report by question properties
 
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|| Feedback Form
 
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|| Preformatted Letter
 
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|| To provide candidates meaningful feedback regarding their performance on the assessment.
 
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|-
 
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|| Question property reports with Passing Requirements
 
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|| Core Section
 
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|| Analysis
 
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|| Combine question properties into groups, define passing mark criteria that need to be achieved in order to pass the test.
 
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|-
 
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|| Dropdown question property
 
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|| Topic Area
 
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|| Terminal Learning Objective
 
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|| Custom properties are additional fields that can be used to label the questions. Use custom question properties to group questions or provide additional data to search and manage them easily.
 
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|-
 
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|}
 
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==AGILE-EXCEL User Upload Terminology==
 
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{|class="wikitable"
 
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! Agile Template Header
 
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! GetCertified Template Header
 
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|-
 
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|| AGILE User ID
 
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|| External ID
 
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|-
 
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|| User PKI
 
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|| Username
 
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|-
 
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|| Employee ID
 
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|| Employee ID
 
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|-
 
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|| First Name
 
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|| First Name
 
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|-
 
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|| Last Name
 
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|| Last Name
 
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|-
 
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|| Middle Name
 
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|| Middle Name
 
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|-
 
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|| User Primary Email Address
 
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|| Email
 
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|-
 
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|| User Role
 
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|| Role (external id)
 
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|-
 
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|| AGILE DOMAIN the user is in
 
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|| Location external id
 
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|-
 
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|| Affiliation
 
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|| Affiliation
 
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|-
 
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|| Phone number
 
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|| Phone number
 
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|-
 
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|| Source providing information
 
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|| Data source
 
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|-
 
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|| User Availability
 
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|| User Status
 
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|-
 
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|}
 
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==AGILE-EXCEL Upload Test Shells Terminology==
 
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{|class="wikitable"
 
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! Agile Template Header
 
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! GetCertified Template Header
 
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|-
 
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|| AGILE Item ID
 
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|| External ID
 
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|-
 
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|| AGILE Course Name
 
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|| Name
 
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|-
 
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|| AGILE DOMAIN for the Item
 
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|| (Location) external ID, (Location) name
 
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|-
 
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|| Classification of Item
 
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|| Test label
 
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|-
 
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|| Source providing information
 
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|| Data source
 
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|-
 
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|}
 
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==AGILE-EXCEL Upload Scheduled Offering (Testing session) Terminology==
 
−
 
 
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{|class="wikitable"
 
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! Agile Template Header
 
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! GetCertified Template Header
 
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|-
 
−
|| AGILE Item ID
 
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|| (Test) External ID
 
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|-
 
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|| AGILE Scheduled Offering ID
 
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|| External Session ID
 
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|-
 
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|| AGILE DOMAIN in Scheduled Offering
 
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|| (Location) external ID, (Location) name
 
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|-
 
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|| Start Date
 
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|| Available from
 
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|-
 
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|| End Date
 
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|| Available to
 
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|-
 
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|| Source providing information (AGILE)
 
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|| Data source
 
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|-
 
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|}
 
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=Knowledge Base Workflows=
 
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==Admin==
 
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===Requirements and Training Materials===
 
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{|class="wikitable"
 
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|-
 
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! #
 
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! Requirement
 
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! Link
 
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|-
 
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|| R01
 
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|| Branching of test questions - Ability to branch to different questions based on response.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R01%20YouTestMe%20-%20Branching%20of%20test%20questions.pdf Article]
 
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|-
 
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|| R02
 
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|| Multiple response (select more than 1 choice - pick the best 3 of 8 possible responses). Must be able to limit the number of selections the student can make. Ability to assign different point values to each choice option.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R02%20YouTestMe%20-%20Multiple%20Response.pdf Article]
 
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|-
 
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|| R03
 
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|| Matching: Relate items in column A with items in Column B. For example:
 
−
• Drag and drop
 
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• Choose the appropriate number or matching letter
 
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• Type in the corresponding match
 
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• Drag a line to it
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R03%20YouTestMe%20-%20Mathcing%20Questions.pdf Article]
 
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|-
 
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|| R04
 
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|| Multiple choice: Select only one choice option.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R04%20YouTestMe%20-%20Multiple%20choice%20Select%20only%20one%20choice%20option.pdf Article]
 
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|-
 
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|| R05
 
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|| Must be able to have at least 10 choice options on a question.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R05%20YouTestMe%20-%20Must%20be%20able%20to%20have%20at%20least%2010%20choice%20options%20on%20a%20question.pdf Article]
 
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|-
 
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|| R06
 
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|| Matrix question: Have several statements with Likert options in a table.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R01%20YouTestMe%20-%20Branching%20of%20test%20questions.pdf Article]
 
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|-
 
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|| R07
 
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|| Multiple fill-in-the-blanks question: Each blank has its own drop-down list of choices.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R07%20YouTestMe%20-%20Multiple%20fill-in-the-blanks%20questions%20Each%20blank%20has%20its%20own%20drop-down%20list%20of%20choices.pdf Article]
 
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|-
 
−
|| R08
 
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|| Fill-in-the-blank: Student can type a response.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R08%20YouTestMe%20-%20Fill-in-the-blank%20Students%20can%20type%20a%20response.pdf Article]
 
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|-
 
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|| R09
 
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|| Variable scoring for each question (+1, +2 etc, 0 or -1, -2 etc)
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R09%20YouTestMe%20-%20Variable%20scoring%20for%20each%20question%20(+1,%20+2%20etc,%200%20or%20-1,%20-2%20etc).pdf Article]
 
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|-
 
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|| R010
 
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|| Permit text or images to be used during exam, allow split and adjustable screens for text or images to be presented next to, above or below test questions.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R10%20YouTestMe%20-%20How%20to%20permit%20text%20or%20images%20to%20be%20used%20during%20exam.pdf Article]
 
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|-
 
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|| R011
 
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|| Ability to provide feedback immediately after answering question.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R11%20YouTestMe%20-%20How%20to%20provide%20feedback%20immediately%20after%20answering%20question.pdf Article]
 
−
|-
 
−
|| R012
 
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|| Feedback can be specific to each choice option.
 
−
The ability to withhold feedback on tests must also be an option.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R12%20YouTestMe%20-%20How%20to%20add%20specific%20feedback%20to%20each%20choice%20option.pdf Article]
 
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|-
 
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|| R013
 
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|| Ability to provide informational screens in between questions.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc//YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R13%20YouTestMe%20-%20How%20to%20provide%20informational%20screens%20in%20between%20questions..pdf Article]
 
−
|-
 
−
|| R014
 
−
|| Ability for a candidate to flag a question to come back to later or for the application to inform the user of the questions not answered prior to submitting/completing the exam.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R14%20YouTestMe%20-%20How%20to%20flag%20a%20question%20to%20come%20back%20to%20later%20or%20application...pdf Article]
 
−
|-
 
−
|| R015
 
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|| Ability for a candidate to un-answer a question (paired with a notification/reminder) to come back to later prior to submitting/completing the exam.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R15%20YouTestMe%20-%20How%20a%20user%20can%20un-answer%20a%20question%20(paired%20with%20a%20notification-reminder).pdf Article]
 
−
|-
 
−
|| R016
 
−
|| Ability to have a final submission button at the end of the test. (ensures the candidate has completed all testing requirements and alleviates the chance of a candidate not getting credit due to lack of submission for a test section (if a multiple section exam).
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R16%20YouTestMe%20-%20Ability%20to%20have%20a%20final%20submission%20button%20at%20the%20end%20of%20the%20test.pdf Article]
 
−
|-
 
−
|| R017
 
−
|| Section(s) for an exam: Allow administrators to assign test questions to sections within a single exam.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R17%20YouTestMe%20-%20Section(s)%20for%20an%20exam.pdf Article]
 
−
|-
 
−
|| R018
 
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|| Allow scoring segregated by section with the option to aggregate scoring for the entire exam.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R18%20YouTestMe%20-%20Allow%20scoring%20segregated%20by%20section%20with%20the%20option%20to%20aggregate%20scoring...pdf Article]
 
−
|-
 
−
|| R019
 
−
|| Allow administrators to create, edit, copy, and delete exam items.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R19%20YouTestMe%20-%20Allow%20administrators%20to%20create,%20edit,%20copy,%20and%20delete%20exam%20items.pdf Article]
 
−
|-
 
−
|| R020
 
−
|| Allow administrators to copy exams.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R20%20YouTestMe%20-%20Allow%20administrators%20to%20copy%20exams.pdf Article]
 
−
|-
 
−
|| R021
 
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|| Allow separate exam forms and/or surveys to be administered within a single exam site.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R21%20YouTestMe%20-%20Allow%20separate%20exam%20forms%20and%20surveys%20to%20be%20administered%20within%20a%20single%20exam.pdf Article]
 
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|-
 
−
|| R022
 
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|| Ability to link specific questions to terminal learning objectives.
 
−
Specifics: By ""learning objectives,"" we also mean test sections. We require the ability to tag, or link, test questions to objectives/sections. Labels for these objectives/sections will be created by the test developers. For example, if we create a test on driving knowledge, we may decide to divide questions into sections on ""traffic signs"", ""car operation"", and ""suggested guidelines"". If this test includes 50 questions, we may decide to tag (i.e., link) questions 1-15 to ""traffic signs"", questions 16-30 to ""car operation"", and questions 31-50 with ""suggested guidelines."" The ability to do this allows us (i.e., test developers) to know the proportion of a test dedicated to each section, and to see how each test-taker scored on each section of a test.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R22%20YouTestMe%20-%20How%20to%20Label%20Questions%20Using%20Custom%20Question%20Properties.pdf Article]
 
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|-
 
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|| R023
 
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|| Allow candidates to navigate through multiple exam sections without triggering automatic removal from system.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R23%20YouTestMe%20-%20Allow%20candidates%20to%20navigate%20through%20multiple%20exam%20sections.pdf Article]
 
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|-
 
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|| R024
 
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|| Ability administrator to determine if questions are be presented one at a time or all at once.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R24%20YouTestMe%20-%20Ability%20administrator%20to%20determine%20if%20questions%20are%20be%20presented...pdf Article]
 
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|-
 
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|| R025
 
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|| Ability for administrator to determine if student can go back to previous questions, or can only go forward.
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R25%20YouTestMe%20-%20Ability%20administrator%20to%20determine%20if%20student%20can%20go%20back...pdf Article]
 
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|-
 
−
|| R026
 
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|| Allow the final exam score to be revealed or hidden
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R26%20YouTestMe%20-%20Allow%20the%20final%20exam%20score%20to%20be%20revealed%20or%20hidden.pdf Article]
 
−
|-
 
−
|| R027
 
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|| Allow for auto and manual scoring
 
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|| []
 
−
|-
 
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|| R028
 
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|| Provide the ability to prevent candidates from beginning the exam until the proctor script is read and the exam password provided. - OPT 2
 
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|| []
 
−
|-
 
−
|| R029
 
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|| Provide proctors with notification that candidates have successfully submitted completed exams, or allow proctors to check candidate exam status.
 
−
|| []
 
−
|-
 
−
|| R030
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R031
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R032
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R033
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R33%20YouTestMe%20-%20How%20to%20create%20test%20with%20all%20question%20types...pdf Article]
 
−
|-
 
−
|| R034
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R035
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R036
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R037
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R038
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R039
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R040
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R40%20YouTestMe%20-%20The%20ability%20to%20pull%20multiple%20scheduled%20offerings%20data%20(metrics)%20at%20one.pdf Article]
 
−
|-
 
−
|| R041
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R042
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R043
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R044
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R045
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R45%20YouTestMe%20-%20Customizable%20reports%C2%A0%20candidate%20ID,%20exam%20date,%20total%20exam%20time...pdf Article]
 
−
|-
 
−
|| R046
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R046%20YouTestMe%20-%20Date%20Filter%20Response.pdf Article]
 
−
|-
 
−
|| R047
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R048
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R049
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R050
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
−
|| []
 
−
|-
 
−
|| R051
 
−
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R051%20YouTestMe%20-Ability%20to%20pull%20metrics%20on%20all%20terminal%20learning%20objectives.pdf Article]
 
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|-
 
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|}
 
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==Proctor==
 
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===Requirements and Training Materials===
 
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{|class="wikitable"
 
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|-
 
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! #
 
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! Requirement
 
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! Link
 
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|-
 
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|}
 
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==Student==
 
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===Requirements and Training Materials===
 
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{|class="wikitable"
 
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|-
 
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! #
 
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! Requirement
 
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! Link
 
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|-
 
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|}
 

Latest revision as of 00:21, 2 December 2022

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