Difference between revisions of "Siemens Healthineers Help Center"

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|In-App Chat
 
|In-App Chat
 
|Candidates can seamlessly interact with our support team while in the YouTestMe system, receiving instant assistance.
 
|Candidates can seamlessly interact with our support team while in the YouTestMe system, receiving instant assistance.
−
|The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you.
+
|The "Chat with Us" button is located in the up right corner. Click on it to ask a question, and a YTM agent will assist you.
 
|}
 
|}
 
=Environments=
 
=Environments=
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well for testing content creation and publishing and taking of tests.
 
well for testing content creation and publishing and taking of tests.
 
|[https://siemens-healthineers-training.youtestme.com/ytm1/login.xhtml siemens-healthineers-training.youtestme.com]
 
|[https://siemens-healthineers-training.youtestme.com/ytm1/login.xhtml siemens-healthineers-training.youtestme.com]
 +
|}
 +
=API =
 +
===Links===
 +
{| class="wikitable"
 +
|-
 +
!Environment type
 +
!API URL
 +
!API Documentation
 +
|-
 +
|Production
 +
|https://siemens-healthineers-api.youtestme.com/service3/webapi/
 +
|https://siemens-healthineers-api.youtestme.com/service3/swaggerui/dist/
 +
|-
 +
|Sandbox
 +
|https://siemens-healthineers-sandbox-api.youtestme.com/service2/webapi/
 +
|https://siemens-healthineers-sandbox-api.youtestme.com/service2/swaggerui/dist/
 +
|-
 +
|Training
 +
|https://siemens-healthineers-training-api.youtestme.com/service1/webapi/
 +
|https://siemens-healthineers-training-api.youtestme.com/service1/swaggerui/dist/
 +
|}
 +
===Tutorials===
 +
{| class="wikitable"
 +
|-
 +
!Link
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-use-youtestme-getcertified-rest-api/ How to use YouTestMe GetCertified REST API]
 +
|-
 +
|[https://owncloud.youtestme.com/owncloud/s/cLNS8mbsJGKCy3D Exploring the YouTestMe API with Swagger UI]
 +
|-
 +
|[https://owncloud.youtestme.com/owncloud/s/bVOHC9G5xhGE3hH How to import YouTestMe OpenAPI schema into Postman]
 +
|-
 +
|[https://owncloud.youtestme.com/owncloud/s/GSVQk8urOUHhUuq Explanation of the webhooks and how to use them]
 
|}
 
|}
 
=Standard Instructions for using YouTestMe GetCertified=
 
=Standard Instructions for using YouTestMe GetCertified=
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!Link
 
!Link
 
!Description
 
!Description
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-generate-tests-based-on-question-categories/ How to Generate Tests Based on Question Categories]
 +
|This article explains how to generate tests based on question categories you previously created and assigned to the test questions.
 
|-
 
|-
 
|[https://www.youtestme.com/kb/how-to-create-a-simple-test-without-sections/ How to Create a Simple Test without Sections]
 
|[https://www.youtestme.com/kb/how-to-create-a-simple-test-without-sections/ How to Create a Simple Test without Sections]
 
|This article explains how to create a simple test without sections and assign candidates.
 
|This article explains how to create a simple test without sections and assign candidates.
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-configure-test-retake-attempts/ How to Configure Test Retake Attempts]
 +
|This article provides a comprehensive guide on how to enable test retakes, set the time required between attempts, and establish a maximum number of test retake attempts. Whether you’re creating a new test or modifying existing ones, this article will walk you through the process step by step.
 
|-
 
|-
 
|[https://www.youtestme.com/kb/how-to-define-grading-scales-and-passing-marks/ How to define grading scales and passing marks]||Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
 
|[https://www.youtestme.com/kb/how-to-define-grading-scales-and-passing-marks/ How to define grading scales and passing marks]||Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
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|[https://www.youtestme.com/kb/how-to-set-up-report-content-2/ How to set up report content]
 
|[https://www.youtestme.com/kb/how-to-set-up-report-content-2/ How to set up report content]
 
||Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
 
||Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
 +
|-
 +
|How to Take a Test
 +
|This page will explain test-taking process from a student’s perspective.
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-schedule-a-testing-session/ How to Schedule a Testing Session]
 +
|This article explains the process of creating a customized testing session and manually adding students to it. By following these steps, you can assign a test tailored to your specific requirements to the relevant candidates.
 
|-
 
|-
 
|}
 
|}
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!Link
 
!Link
 
!Description
 
!Description
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-create-and-store-questions-in-question-pools/ How to Create and Use Question Pools]
 +
|This article provides a guide on creating and organizing questions into question pools. A question pool, or question bank, is a collection of questions that facilitates the convenient and efficient addition of questions into one or more tests simultaneously. These pools can be structured hierarchically, allowing users to create multiple sub-pools, with the questions from sub-pools also visible in the main pool.
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-bulk-import-to-the-question-pool-using-excel-template/ Importing questions through an Excel template]
 +
|Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
 
|-
 
|-
 
|[https://www.youtestme.com/kb/how-to-create-and-store-questions-in-question-pools/ How to create a question pool]||Step-by-step instructions on how to create a new question pool and add a question to the pool.
 
|[https://www.youtestme.com/kb/how-to-create-and-store-questions-in-question-pools/ How to create a question pool]||Step-by-step instructions on how to create a new question pool and add a question to the pool.
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|[https://www.youtestme.com/kb/how-to-filter-questions-in-question-pools/ Question tags]
 
|[https://www.youtestme.com/kb/how-to-filter-questions-in-question-pools/ Question tags]
 
|This article explains how to create question tags, add them to questions, and filter questions in pools by the tags they contain.
 
|This article explains how to create question tags, add them to questions, and filter questions in pools by the tags they contain.
−
|-
 
−
|[https://www.youtestme.com/kb/how-to-bulk-import-to-the-question-pool-using-excel-template/ Importing questions through an Excel template]||Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
 
 
|-
 
|-
 
|[https://www.youtestme.com/kb/how-to-track-question-statistics/ How to track question statistics]
 
|[https://www.youtestme.com/kb/how-to-track-question-statistics/ How to track question statistics]
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!Link
 
!Link
 
!Description
 
!Description
−
|-
 
−
|[https://www.youtestme.com/kb/how-to-enable-exclusive-single-sign-on-sso-login/ How to secure user access with SSO-only logins]||This article outlines the procedures required to limit user access via password logins, establishing Single Sign-On (SSO) as the exclusive method for logging in.
 
 
|-
 
|-
 
|[https://youtestme.com/kb/how-to-change-application-theme-and-branding-2/ How to Change Application Theme and Branding]
 
|[https://youtestme.com/kb/how-to-change-application-theme-and-branding-2/ How to Change Application Theme and Branding]
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|A walkthrough of the favorite reports page of the reporting module.
 
|A walkthrough of the favorite reports page of the reporting module.
 
|-
 
|-
 +
|}
 +
 +
= Integration =
 +
'''NOTE''': Please use the following environment for the user acceptance testing (UAT): [https://siemens-healthineers-sandbox.youtestme.com/ytm2/login.xhtml siemens-healthineers-sandbox.youtestme.com]
 +
{| class="wikitable"
 +
|+
 +
!Requirement
 +
!Instructions
 +
|-
 +
|Explain the test settings required for the integration and explain the first integration approach. It also covers the API authorization, user, and authorization creation.
 +
|[https://nextcloud.youtestme.com/index.php/s/TNRoXCedAxTxEBM Video]
 +
|-
 +
|It covers the creation and redirection of SSO links to YouTestMe, the registration of webhooks, and the sending of results back to LMS. Additionally, it explains the second integration approach and highlights the differences between the two approaches.
 +
|[https://nextcloud.youtestme.com/index.php/s/6YPw4HXDT7JxP3T Video]
 +
|}
 +
 +
= Third-party licenses list =
 +
{| class="wikitable"
 +
!Link
 +
!Status
 +
!Due date
 +
|-
 +
|[https://wiki.youtestme.com/youtestme/youtestmedoc/Projects/YTM%20Get%20Certified/Third-Party%20License%20Notice.htm Third-Party License Notice for YouTestMe GetCertified]
 +
|Complete
 +
|August 1, 2024
 +
|-
 +
|[https://wiki.youtestme.com/youtestme/youtestmedoc/Projects/YTM%20Get%20Certified/Releases/Release%2014.0%20(Tomcat%20project)/third_party_license.html Third-Party License Notice]
 +
|Complete
 +
|October 1, 2024
 +
|}
 +
 +
= YouTestMe Development Dependency Check Vulnerabilities Procedure =
 +
{| class="wikitable"
 +
!Link
 +
!Desription
 +
|-
 +
|[https://wiki2.youtestme.com/youtestme/youtestmedoc/Procedures/Development%20Procedures/Handling%20Dependency%20Check%20Vulnerabilities%20Procedure/Procedure%20for%20Handling%20Dependency%20Check%20Vulnerabilities.pdf Handling Dependency Check Vulnerabilities Procedure]
 +
|This document provides guidelines and procedures for identifying, prioritizing, suppressing, and resolving vulnerabilities in dependencies detected by the OWASP Dependency-Check Maven plugin.
 +
|}
 +
= New release - October 1st =
 +
{| class="wikitable"
 +
!Link
 +
!Desription
 +
|-
 +
|[https://wiki2.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/Siemens/2024-10-01%20-%20What's%20new%20in%2014.0.pdf What's new]
 +
|This document outlines the key infrastructure changes, newly introduced features, improvements to existing functionalities, and bug fixes included in the 14.0 release. It provides a comprehensive overview of updates designed to enhance system performance, expand functionality, and address known issues, ensuring a more robust and user-friendly experience
 +
|}
 +
 +
= Siemens Healthineers Training Session Recordings =
 +
This chapter contains recordings from three training sessions conducted for Siemens Healthineers staff. The sessions cover the administrator role, the question pool process, and test creation. Each recording includes detailed explanations and practical demonstrations of the respective topics. Please refer to the table below for access to the recordings and additional information.
 +
{| class="wikitable"
 +
!Link
 +
!Desription
 +
|-
 +
|[https://nextcloud.youtestme.com/index.php/s/34Ys9GCgfYEb2J3 Administrator Role Training]
 +
|This session provides an in-depth overview of the administrator role within the platform, including user management, system configurations, and permissions
 +
|-
 +
|[https://nextcloud.youtestme.com/index.php/s/eCXfJ2EHZyrXgN8 Question Pool Process Training]
 +
|A comprehensive guide to managing question pools, from creation to review, covering best practices for maintaining question quality and organization.
 +
|-
 +
|[https://nextcloud.youtestme.com/index.php/s/dL5DAdNtNdtNfB5 Test Creation Process Training]
 +
|This training session focuses on creating and configuring tests, including setting test parameters, adding questions, and managing test attempts.
 
|}
 
|}

Latest revision as of 19:02, 3 October 2024

Customer Support Contact Information

YouTestMe is dedicated to providing comprehensive customer support services to ensure a seamless experience for both candidates and administrators. With a commitment to excellence, we offer around-the-clock assistance, ensuring that no matter the time, support is readily accessible.

Type Description Contact information
Phone Support for Client’s Administrators Quick resolution of technical issues is ensured through responsive phone support. 888 418-1718
Email Address Detailed requests are addressed through email, with a turnaround time of within 24 hours. support@youtestme.com
In-App Chat Candidates can seamlessly interact with our support team while in the YouTestMe system, receiving instant assistance. The "Chat with Us" button is located in the up right corner. Click on it to ask a question, and a YTM agent will assist you.

Environments

Environment type Description Link
Production For official testing siemens-healthineers.youtestme.com
Sandbox For checking new updates, testing the integration, and customization siemens-healthineers-sandbox.youtestme.com
Training For exploring the application and training new users on how to use it

and getting familiar with the tool different functions, to be used as

well for testing content creation and publishing and taking of tests.

siemens-healthineers-training.youtestme.com

API

Links

Environment type API URL API Documentation
Production https://siemens-healthineers-api.youtestme.com/service3/webapi/ https://siemens-healthineers-api.youtestme.com/service3/swaggerui/dist/
Sandbox https://siemens-healthineers-sandbox-api.youtestme.com/service2/webapi/ https://siemens-healthineers-sandbox-api.youtestme.com/service2/swaggerui/dist/
Training https://siemens-healthineers-training-api.youtestme.com/service1/webapi/ https://siemens-healthineers-training-api.youtestme.com/service1/swaggerui/dist/

Tutorials

Link
How to use YouTestMe GetCertified REST API
Exploring the YouTestMe API with Swagger UI
How to import YouTestMe OpenAPI schema into Postman
Explanation of the webhooks and how to use them

Standard Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos on how to use YouTestMe GetCertified application.

Link Description
Getting Started with YouTestMe GetCertified An overview of the main modules in YouTestMe GetCertified, an online platform for knowledge examination, training, and certification.
YouTestMe Knowledge Base The YouTestMe Knowledge Base is an extensive resource hub where users can find detailed documentation, troubleshooting guides, and FAQs to effectively use the YouTestMe system. It includes step-by-step tutorials, tips for optimizing system performance, and advice for resolving common issues. This platform is ideal for both new and experienced users seeking to deepen their understanding of the YouTestMe features and functionalities.

Users

Link Description
How to Assign Default User Roles and Create New Custom Roles In this article, you’ll learn about the default user roles in the system, how to assign them to users, and how to create custom roles tailored to your needs. User roles function as permission labels, defining what users can do in the application and granting them different levels of access and authorization.
User groups A quick overview of User Groups module and instructions on how to organize users into groups.
How to assign a manager to a user group Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
How to change users’ information This article explains how to change users’ personal information. Users with administrator roles can edit any user’s personal information within the system.
How to Change the Welcome Page Based on User Roles YouTestMe offers users the capability to customize the welcome page displayed for each user role upon logging in.

This article explains how to change the landing page for users based on their roles in the system. For more details, please watch our video covering this topic.

How to Create a Question Creator Security Role This article provides a step-by-step guide on creating a Question Creator security role within the application. This role will possess permissions to create and manage question pools and access, create, and manage questions.

Tests

Link Description
How to Generate Tests Based on Question Categories This article explains how to generate tests based on question categories you previously created and assigned to the test questions.
How to Create a Simple Test without Sections This article explains how to create a simple test without sections and assign candidates.
How to Configure Test Retake Attempts This article provides a comprehensive guide on how to enable test retakes, set the time required between attempts, and establish a maximum number of test retake attempts. Whether you’re creating a new test or modifying existing ones, this article will walk you through the process step by step.
How to define grading scales and passing marks Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to set up report content Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
How to Take a Test This page will explain test-taking process from a student’s perspective.
How to Schedule a Testing Session This article explains the process of creating a customized testing session and manually adding students to it. By following these steps, you can assign a test tailored to your specific requirements to the relevant candidates.

Questions

Link Description
How to Create and Use Question Pools This article provides a guide on creating and organizing questions into question pools. A question pool, or question bank, is a collection of questions that facilitates the convenient and efficient addition of questions into one or more tests simultaneously. These pools can be structured hierarchically, allowing users to create multiple sub-pools, with the questions from sub-pools also visible in the main pool.
Importing questions through an Excel template Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to create a question pool Step-by-step instructions on how to create a new question pool and add a question to the pool.
Question Categories A walkthrough of the question categories tab of the custom properties page.
Adding values in questions for the defined categories How to add categories to the questions.
Question tags This article explains how to create question tags, add them to questions, and filter questions in pools by the tags they contain.
How to track question statistics Instructions on how to access and examine statistics on questions in the selected question pool.
Single choice vs multiple choice questions Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
How to Create Branching Questions Step-by-step instructions on how to create branching questions including single choice questions, multiple choice branching and true/false branching.
How to randomize questions & answers Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
How to Import Questions with More Category Values via Excel This article explains how to import questions (with additional category values) into the question pool using an Excel template.

System

Link Description
How to Change Application Theme and Branding This article will explain how to change the application theme, the login page appearance, the logo, and the favicon.
Building an Effective Test Library for Your Website with YouTestMe If you’re looking to create a comprehensive test library for your organization, YouTestMe provides an excellent example of what can be achieved.
How to Enable/Disable Accessibility Mode This article will explain how to turn the accessibility mode on/off in GetCertified.

Reporting

Link Description
Reports overview Short video on how to manage test reports.
How to access and use predefined reports Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports Step-by-step instructions on how to schedule automated report sending by email at specified times.
Question Pools Statistics Detailed instructions on candidate's performance on question pool.
Favorite Reports A walkthrough of the favorite reports page of the reporting module.

Integration

NOTE: Please use the following environment for the user acceptance testing (UAT): siemens-healthineers-sandbox.youtestme.com

Requirement Instructions
Explain the test settings required for the integration and explain the first integration approach. It also covers the API authorization, user, and authorization creation. Video
It covers the creation and redirection of SSO links to YouTestMe, the registration of webhooks, and the sending of results back to LMS. Additionally, it explains the second integration approach and highlights the differences between the two approaches. Video

Third-party licenses list

Link Status Due date
Third-Party License Notice for YouTestMe GetCertified Complete August 1, 2024
Third-Party License Notice Complete October 1, 2024

YouTestMe Development Dependency Check Vulnerabilities Procedure

Link Desription
Handling Dependency Check Vulnerabilities Procedure This document provides guidelines and procedures for identifying, prioritizing, suppressing, and resolving vulnerabilities in dependencies detected by the OWASP Dependency-Check Maven plugin.

New release - October 1st

Link Desription
What's new This document outlines the key infrastructure changes, newly introduced features, improvements to existing functionalities, and bug fixes included in the 14.0 release. It provides a comprehensive overview of updates designed to enhance system performance, expand functionality, and address known issues, ensuring a more robust and user-friendly experience

Siemens Healthineers Training Session Recordings

This chapter contains recordings from three training sessions conducted for Siemens Healthineers staff. The sessions cover the administrator role, the question pool process, and test creation. Each recording includes detailed explanations and practical demonstrations of the respective topics. Please refer to the table below for access to the recordings and additional information.

Link Desription
Administrator Role Training This session provides an in-depth overview of the administrator role within the platform, including user management, system configurations, and permissions
Question Pool Process Training A comprehensive guide to managing question pools, from creation to review, covering best practices for maintaining question quality and organization.
Test Creation Process Training This training session focuses on creating and configuring tests, including setting test parameters, adding questions, and managing test attempts.
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