Difference between revisions of "CCVA Help Center"
Jump to navigation
Jump to search
Monia.dkhili (talk | contribs) |
|||
| (36 intermediate revisions by 6 users not shown) | |||
| Line 3: | Line 3: | ||
{|class="wikitable" | {|class="wikitable" | ||
|- | |- | ||
| − | || '''Phone:''' || +1 | + | || '''Phone:''' || +1 888 418 1718 |
|- | |- | ||
|| '''Email Address:''' || ccva-support@youtestme.com | || '''Email Address:''' || ccva-support@youtestme.com | ||
|} | |} | ||
| − | =Important | + | =Important Information= |
| − | |||
{|class="wikitable" | {|class="wikitable" | ||
! | ! | ||
| Line 16: | Line 15: | ||
! '''Support Response Time''' | ! '''Support Response Time''' | ||
|- | |- | ||
| − | || ''' | + | || '''CVA Trial Test''' || |
| − | * | + | * March 14-25 (Monday - Friday) (for the April Exam) |
| − | * | + | * September 13-24 (Monday - Friday) (for the October Exam) |
|| | || | ||
* 12:00 Noon to 8:00 p.m. Central Time | * 12:00 Noon to 8:00 p.m. Central Time | ||
| − | * Weekdays only: Monday | + | * Weekdays only: Monday through Friday |
| + | '''Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.''' | ||
|| As soon as possible, within 8 hours or less | || As soon as possible, within 8 hours or less | ||
|- | |- | ||
| − | || '''CVA Exam''' || April 1-14 | + | || '''CVA Exam''' || |
| + | * April 1-14 (weekdays or weekends) | ||
| + | * October 1-14 (weekdays or weekends) | ||
| + | || | ||
* Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time | * Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time | ||
* Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time | * Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time | ||
| + | '''Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.''' | ||
|| Immediate response during the stated hours | || Immediate response during the stated hours | ||
|} | |} | ||
| Line 34: | Line 38: | ||
{|class="wikitable" | {|class="wikitable" | ||
|- | |- | ||
| − | || '''Link to Official GetCertified instance:''' || https://ccva.youtestme.com/ | + | || '''Link to Official GetCertified instance:''' || https://ccva.youtestme.com/ |
|- | |- | ||
|| '''Use the following link to test your equipment (camera, microphone, internet, computer)''' || https://proctoredu.com/check | || '''Use the following link to test your equipment (camera, microphone, internet, computer)''' || https://proctoredu.com/check | ||
| Line 45: | Line 49: | ||
! Description | ! Description | ||
|- | |- | ||
| − | || [ | + | || [https://wiki2.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide.pdf CVA Test Taking Guide] |
| − | || This document represents a guide to the payment and test-taking process | + | || This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on. |
| + | |- | ||
| + | || [https://youtu.be/QDGVrQM2SQU?si=TtnauhSh62HZz4oZ Test-taking with remote proctoring]|| YouTube video explanation on how to start a proctored test and complete equipment check | ||
| + | |- | ||
| + | |[https://www.youtestme.com/kb/how-to-enable-disable-accessibility-mode/ How to Enable/Disable Accessibility Mode] | ||
| + | |This article will explain how to turn the accessibility mode on/off in GetCertified. | ||
|- | |- | ||
| − | + | |[https://www.youtestme.com/kb/how-to-use-screen-reader-software-while-taking-a-test/ How to Use Screen Reader Software While Taking a Test] | |
| − | + | |This article explains how to use a screen reader while taking a test. YouTestMe GetCertified currently does not have screen reader software embedded in the system, but it is compatible with any other screen reader software. This article will explain the Jaws screen reader and Google Chrome extension ChromeVox. | |
|} | |} | ||
| Line 58: | Line 67: | ||
! Description | ! Description | ||
|- | |- | ||
| − | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/ | + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/YTM%20CCVA%20FAQ.pdf Frequently Asked Questions] |
|| Frequently Asked Questions - Using YouTestMe GetCertified Application | || Frequently Asked Questions - Using YouTestMe GetCertified Application | ||
| + | |- | ||
| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/2022-04-09%20-%20YTM%20Support%20Troubleshooting%20Procedure%20For%20Candidates-%20English.pdf Technical Issues Guide] | ||
| + | || Guide with solutions to technical issues | ||
|} | |} | ||
Latest revision as of 12:45, 17 March 2025
Customer Support Contact Information
| Phone: | +1 888 418 1718 |
| Email Address: | ccva-support@youtestme.com |
Important Information
| Dates when I can take the test | Hours when I can take the test | Support Response Time | |
|---|---|---|---|
| CVA Trial Test |
|
Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you. |
As soon as possible, within 8 hours or less |
| CVA Exam |
|
Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you. |
Immediate response during the stated hours |
Important links
| Link to Official GetCertified instance: | https://ccva.youtestme.com/ |
| Use the following link to test your equipment (camera, microphone, internet, computer) | https://proctoredu.com/check |
Test Taking Guide for Candidates
| Link | Description |
|---|---|
| CVA Test Taking Guide | This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on. |
| Test-taking with remote proctoring | YouTube video explanation on how to start a proctored test and complete equipment check |
| How to Enable/Disable Accessibility Mode | This article will explain how to turn the accessibility mode on/off in GetCertified. |
| How to Use Screen Reader Software While Taking a Test | This article explains how to use a screen reader while taking a test. YouTestMe GetCertified currently does not have screen reader software embedded in the system, but it is compatible with any other screen reader software. This article will explain the Jaws screen reader and Google Chrome extension ChromeVox. |
YouTestMe FAQ
| Link | Description |
|---|---|
| Frequently Asked Questions | Frequently Asked Questions - Using YouTestMe GetCertified Application |
| Technical Issues Guide | Guide with solutions to technical issues |