Difference between revisions of "Customer Wiki Page"

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(Created page with "=Customer Support Contact Information= {|class="wikitable" |- || '''Phone:''' || Toll-free (888) 614-6143 |- || '''Email Address:''' || dia-support@youtestme.com |} =FAQ= {|...")
 
 
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=Customer Support Contact Information=
+
= YouTestMe is no longer authorized to host the Wiki page, as the contract ended on November 29, 2022. =
 
 
{|class="wikitable"
 
|-
 
|| '''Phone:''' || Toll-free (888) 614-6143
 
|-
 
|| '''Email Address:''' || dia-support@youtestme.com
 
|}
 
=FAQ=
 
 
 
{|class="wikitable"
 
!Question
 
!Answer
 
|-
 
|}
 
 
 
=Terminology=
 
==Basic Terminology==
 
{|class="wikitable"
 
! YouTestMe Term
 
! Term2
 
! Term3
 
! Description
 
|-
 
|| Question Pools
 
|| Topic Areas
 
|| Terminal Learning Objectives
 
|| A question pool is a stored set of questions that enables you to add questions into one or more tests easily, simultaneously, and efficiently.
 
|-
 
|| Notes
 
|| Passage Window
 
|| Introduction Window
 
|| Specific rules or guidelines that students need to acknowledge in a pop-up dialog before they start the test and in the notes during the whole test-taking process.
 
|-
 
|| Testing Sessions
 
|| Scheduled Offerings
 
|| N/A
 
|| Testing sessions allow you to organize a test for users located at different time zones, states, continents, etc.
 
|-
 
|| Sections
 
|| Modules
 
|| N/A
 
|| Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings.
 
|-
 
|| Score Report
 
|| Feedback Form
 
|| Preformatted Letter
 
|| Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported.
 
|-
 
|| Section Group with Passing Requirements
 
|| Core Section
 
|| Analysis
 
|| Combine test sections into groups, define passing mark criteria that need to be achieved in order to pass the test.
 
|-
 
|}
 
 
 
==AGILE-EXCEL User Upload Terminology==
 
 
 
{|class="wikitable"
 
! Agile Template Header
 
! GetCertified Template Header
 
|-
 
|| AGILE User ID
 
|| External ID
 
|-
 
|| User PKI
 
|| Username
 
|-
 
|| Employee ID
 
|| Employee ID
 
|-
 
|| First Name
 
|| First Name
 
|-
 
|| Last Name
 
|| Last Name
 
|-
 
|| Middle Name
 
|| Middle Name
 
|-
 
|| User Primary Email Address
 
|| Email
 
|-
 
|| User Role
 
|| Role (external id)
 
|-
 
|| AGILE DOMAIN the user is in
 
|| Location external id
 
|-
 
|| Affiliation
 
|| Affiliation
 
|-
 
|| Phone number
 
|| Phone number
 
|-
 
|| Source providing information
 
|| Data source
 
|-
 
|| User Availability
 
|| User Status
 
|-
 
|}
 
==AGILE-EXCEL Upload Test Shells Terminology==
 
 
 
{|class="wikitable"
 
! Agile Template Header
 
! GetCertified Template Header
 
|-
 
|| AGILE Item ID
 
|| External ID
 
|-
 
|| AGILE Course Name
 
|| Name
 
|-
 
|| AGILE DOMAIN for the Item
 
|| (Location) external ID, (Location) name
 
|-
 
|| Classification of Item
 
|| Test label
 
|-
 
|| Source providing information
 
|| Data source
 
|-
 
|}
 
==AGILE-EXCEL Upload Scheduled Offering (Testing session) Terminology==
 
 
 
{|class="wikitable"
 
! Agile Template Header
 
! GetCertified Template Header
 
|-
 
|| AGILE Item ID
 
|| (Test) External ID
 
|-
 
|| AGILE Scheduled Offering ID
 
|| External Session ID
 
|-
 
|| AGILE DOMAIN in Scheduled Offering
 
|| (Location) external ID, (Location) name
 
|-
 
|| Start Date
 
|| Available from
 
|-
 
|| End Date
 
|| Available to
 
|-
 
|| Source providing information (AGILE)
 
|| Data source
 
|-
 
|}
 
 
 
=Knowledge Base Workflows=
 
==Admin==
 
===Requirements and Training Materials===
 
{|class="wikitable"
 
|-
 
! #
 
! Requirement
 
! Link
 
|-
 
|}
 
==Proctor==
 
===Requirements and Training Materials===
 
{|class="wikitable"
 
|-
 
! #
 
! Requirement
 
! Link
 
|-
 
|}
 
 
 
==Student==
 
===Requirements and Training Materials===
 
{|class="wikitable"
 
|-
 
! #
 
! Requirement
 
! Link
 
|-
 
|}
 

Latest revision as of 00:21, 2 December 2022

YouTestMe is no longer authorized to host the Wiki page, as the contract ended on November 29, 2022.