Difference between revisions of "Customer Wiki Page"

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=Customer Support Contact Information=
+
= YouTestMe is no longer authorized to host the Wiki page, as the contract ended on November 29, 2022. =
 
 
{|class="wikitable"
 
|-
 
|| '''Phone:''' || Toll-free (888) 614-6143
 
|-
 
|| '''Email Address:''' || dia-support@youtestme.com
 
|}
 
=FAQ=
 
 
 
{|class="wikitable"
 
!Question
 
!Answer
 
|-
 
|}
 
 
 
=Terminology=
 
==Basic Terminology==
 
{|class="wikitable"
 
! YouTestMe Term
 
! Term2
 
! Term3
 
! Description
 
|-
 
|| Notes
 
|| Passage Window
 
|| Introduction Window
 
|| Specific rules or guidelines that students need to acknowledge in a pop-up dialogue before they start the test and in the notes during the whole test-taking process.
 
|-
 
|| Testing Sessions
 
|| Scheduled Offerings
 
|| N/A
 
|| Testing sessions allow you to schedule a test for users located at different time zones, states, continents, etc.
 
|-
 
|| Sections
 
|| Modules
 
|| N/A
 
|| Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings.
 
|-
 
|| Score Report by question properties
 
|| Feedback Form
 
|| Preformatted Letter
 
|| To provide candidates meaningful feedback regarding their performance on the assessment.
 
|-
 
|| Question property reports with Passing Requirements
 
|| Core Section
 
|| Analysis
 
|| Combine question properties into groups, define passing mark criteria that need to be achieved in order to pass the test.
 
|-
 
|| Dropdown question property
 
|| Topic Area
 
|| Terminal Learning Objective
 
|| Custom properties are additional fields that can be used to label the questions. Use custom question properties to group questions or provide additional data to search and manage them easily.
 
|-
 
|}
 
 
 
==AGILE-EXCEL User Upload Terminology==
 
 
 
{|class="wikitable"
 
! Agile Template Header
 
! GetCertified Template Header
 
|-
 
|| AGILE User ID
 
|| External ID
 
|-
 
|| User PKI
 
|| Username
 
|-
 
|| Employee ID
 
|| Employee ID
 
|-
 
|| First Name
 
|| First Name
 
|-
 
|| Last Name
 
|| Last Name
 
|-
 
|| Middle Name
 
|| Middle Name
 
|-
 
|| User Primary Email Address
 
|| Email
 
|-
 
|| User Role
 
|| Role (external id)
 
|-
 
|| AGILE DOMAIN the user is in
 
|| Location external id
 
|-
 
|| Affiliation
 
|| Affiliation
 
|-
 
|| Phone number
 
|| Phone number
 
|-
 
|| Source providing information
 
|| Data source
 
|-
 
|| User Availability
 
|| User Status
 
|-
 
|}
 
==AGILE-EXCEL Upload Test Shells Terminology==
 
 
 
{|class="wikitable"
 
! Agile Template Header
 
! GetCertified Template Header
 
|-
 
|| AGILE Item ID
 
|| External ID
 
|-
 
|| AGILE Course Name
 
|| Name
 
|-
 
|| AGILE DOMAIN for the Item
 
|| (Location) external ID, (Location) name
 
|-
 
|| Classification of Item
 
|| Test label
 
|-
 
|| Source providing information
 
|| Data source
 
|-
 
|}
 
==AGILE-EXCEL Upload Scheduled Offering (Testing session) Terminology==
 
 
 
{|class="wikitable"
 
! Agile Template Header
 
! GetCertified Template Header
 
|-
 
|| AGILE Item ID
 
|| (Test) External ID
 
|-
 
|| AGILE Scheduled Offering ID
 
|| External Session ID
 
|-
 
|| AGILE DOMAIN in Scheduled Offering
 
|| (Location) external ID, (Location) name
 
|-
 
|| Start Date
 
|| Available from
 
|-
 
|| End Date
 
|| Available to
 
|-
 
|| Source providing information (AGILE)
 
|| Data source
 
|-
 
|}
 
 
 
=Knowledge Base Workflows=
 
==Admin==
 
===Requirements and Training Materials===
 
{|class="wikitable"
 
|-
 
! #
 
! Requirement
 
! Link
 
|-
 
|| R01
 
|| Branching of test questions - Ability to branch to different questions based on response.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R01%20YouTestMe%20-%20Branching%20of%20test%20questions.pdf Article]
 
|-
 
|| R02
 
|| Multiple response (select more than 1 choice - pick the best 3 of 8 possible responses). Must be able to limit the number of selections the student can make. Ability to assign different point values to each choice option.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R02%20YouTestMe%20-%20Multiple%20Response.pdf Article]
 
|-
 
|| R03
 
|| Matching: Relate items in column A with items in Column B. For example:
 
• Drag and drop
 
• Choose the appropriate number or matching letter
 
• Type in the corresponding match
 
• Drag a line to it
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R03%20YouTestMe%20-%20Mathcing%20Questions.pdf Article]
 
|-
 
|| R04
 
|| Multiple choice: Select only one choice option.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R04%20YouTestMe%20-%20Multiple%20choice%20Select%20only%20one%20choice%20option.pdf Article]
 
|-
 
|| R05
 
|| Must be able to have at least 10 choice options on a question.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R05%20YouTestMe%20-%20Must%20be%20able%20to%20have%20at%20least%2010%20choice%20options%20on%20a%20question.pdf Article]
 
|-
 
|| R06
 
|| Matrix question: Have several statements with Likert options in a table.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R01%20YouTestMe%20-%20Branching%20of%20test%20questions.pdf Article]
 
|-
 
|| R07
 
|| Multiple fill-in-the-blanks question: Each blank has its own drop-down list of choices.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R07%20YouTestMe%20-%20Multiple%20fill-in-the-blanks%20questions%20Each%20blank%20has%20its%20own%20drop-down%20list%20of%20choices.pdf Article]
 
|-
 
|| R08
 
|| Fill-in-the-blank: Student can type a response.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R08%20YouTestMe%20-%20Fill-in-the-blank%20Students%20can%20type%20a%20response.pdf Article]
 
|-
 
|| R09
 
|| Variable scoring for each question (+1, +2 etc, 0 or -1, -2 etc)
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R09%20YouTestMe%20-%20Variable%20scoring%20for%20each%20question%20(+1,%20+2%20etc,%200%20or%20-1,%20-2%20etc).pdf Article]
 
|-
 
|| R010
 
|| Permit text or images to be used during exam, allow split and adjustable screens for text or images to be presented next to, above or below test questions.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R10%20YouTestMe%20-%20How%20to%20permit%20text%20or%20images%20to%20be%20used%20during%20exam.pdf Article]
 
|-
 
|| R011
 
|| Ability to provide feedback immediately after answering question.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R11%20YouTestMe%20-%20How%20to%20provide%20feedback%20immediately%20after%20answering%20question.pdf Article]
 
|-
 
|| R012
 
|| Feedback can be specific to each choice option.
 
The ability to withhold feedback on tests must also be an option.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R12%20YouTestMe%20-%20How%20to%20add%20specific%20feedback%20to%20each%20choice%20option.pdf Article]
 
|-
 
|| R013
 
|| Ability to provide informational screens in between questions.
 
|| [{{SERVER}}/youtestme/youtestmedoc//YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R13%20YouTestMe%20-%20How%20to%20provide%20informational%20screens%20in%20between%20questions..pdf Article]
 
|-
 
|| R014
 
|| Ability for a candidate to flag a question to come back to later or for the application to inform the user of the questions not answered prior to submitting/completing the exam.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R14%20YouTestMe%20-%20How%20to%20flag%20a%20question%20to%20come%20back%20to%20later%20or%20application...pdf Article]
 
|-
 
|| R015
 
|| Ability for a candidate to un-answer a question (paired with a notification/reminder) to come back to later prior to submitting/completing the exam.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R15%20YouTestMe%20-%20How%20a%20user%20can%20un-answer%20a%20question%20(paired%20with%20a%20notification-reminder).pdf Article]
 
|-
 
|| R016
 
|| Ability to have a final submission button at the end of the test. (ensures the candidate has completed all testing requirements and alleviates the chance of a candidate not getting credit due to lack of submission for a test section (if a multiple section exam).
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R16%20YouTestMe%20-%20Ability%20to%20have%20a%20final%20submission%20button%20at%20the%20end%20of%20the%20test.pdf Article]
 
|-
 
|| R017
 
|| Section(s) for an exam: Allow administrators to assign test questions to sections within a single exam.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R17%20YouTestMe%20-%20Section(s)%20for%20an%20exam.pdf Article]
 
|-
 
|| R018
 
|| Allow scoring segregated by section with the option to aggregate scoring for the entire exam.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R18%20YouTestMe%20-%20Allow%20scoring%20segregated%20by%20section%20with%20the%20option%20to%20aggregate%20scoring...pdf Article]
 
|-
 
|| R019
 
|| Allow administrators to create, edit, copy, and delete exam items.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R19%20YouTestMe%20-%20Allow%20administrators%20to%20create,%20edit,%20copy,%20and%20delete%20exam%20items.pdf Article]
 
|-
 
|| R020
 
|| Allow administrators to copy exams.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R20%20YouTestMe%20-%20Allow%20administrators%20to%20copy%20exams.pdf Article]
 
|-
 
|| R021
 
|| Allow separate exam forms and/or surveys to be administered within a single exam site.
 
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R21%20YouTestMe%20-%20Allow%20separate%20exam%20forms%20and%20surveys%20to%20be%20administered%20within%20a%20single%20exam.pdf Article]
 
|-
 
|}
 
 
 
==Proctor==
 
===Requirements and Training Materials===
 
{|class="wikitable"
 
|-
 
! #
 
! Requirement
 
! Link
 
|-
 
|}
 
 
 
==Student==
 
===Requirements and Training Materials===
 
{|class="wikitable"
 
|-
 
! #
 
! Requirement
 
! Link
 
|-
 
|}
 

Latest revision as of 00:21, 2 December 2022

YouTestMe is no longer authorized to host the Wiki page, as the contract ended on November 29, 2022.