Difference between revisions of "Customer Wiki Page"

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=Customer Support Contact Information=
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= YouTestMe is no longer authorized to host the Wiki page, as the contract ended on November 29, 2022. =
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{|class="wikitable"
 
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|| '''Phone:''' || Toll-free (888) 614-6143
 
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|| '''Email Address:''' || dia-support@youtestme.com
 
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|}
 
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=FAQ=
 
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{|class="wikitable"
 
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!Question
 
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!Answer
 
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|}
 
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=Terminology=
 
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==Basic Terminology==
 
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{|class="wikitable"
 
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! YouTestMe Term
 
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! Term2
 
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! Term3
 
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! Description
 
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|-
 
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|| Notes
 
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|| Passage Window
 
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|| Introduction Window
 
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|| Specific rules or guidelines that students need to acknowledge in a pop-up dialogue before they start the test and in the notes during the whole test-taking process.
 
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|-
 
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|| Testing Sessions
 
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|| Scheduled Offerings
 
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|| N/A
 
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|| Testing sessions allow you to schedule a test for users located at different time zones, states, continents, etc.
 
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|-
 
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|| Sections
 
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|| Modules
 
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|| N/A
 
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|| Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings.
 
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|-
 
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|| Score Report by question properties
 
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|| Feedback Form
 
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|| Preformatted Letter
 
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|| To provide candidates meaningful feedback regarding their performance on the assessment.
 
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|| Question property reports with Passing Requirements
 
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|| Core Section
 
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|| Analysis
 
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|| Combine question properties into groups, define passing mark criteria that need to be achieved in order to pass the test.
 
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|| Dropdown question property
 
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|| Topic Area
 
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|| Terminal Learning Objective
 
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|| Custom properties are additional fields that can be used to label the questions. Use custom question properties to group questions or provide additional data to search and manage them easily.
 
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|}
 
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==AGILE-EXCEL User Upload Terminology==
 
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{|class="wikitable"
 
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! Agile Template Header
 
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! GetCertified Template Header
 
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|-
 
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|| AGILE User ID
 
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|| External ID
 
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|-
 
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|| User PKI
 
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|| Username
 
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|-
 
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|| Employee ID
 
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|| Employee ID
 
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|| First Name
 
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|| First Name
 
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|| Last Name
 
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|| Last Name
 
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|| Middle Name
 
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|| Middle Name
 
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|| User Primary Email Address
 
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|| Email
 
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|| User Role
 
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|| Role (external id)
 
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|| AGILE DOMAIN the user is in
 
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|| Location external id
 
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|| Affiliation
 
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|| Affiliation
 
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|-
 
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|| Phone number
 
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|| Phone number
 
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|-
 
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|| Source providing information
 
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|| Data source
 
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|| User Availability
 
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|| User Status
 
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|-
 
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|}
 
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==AGILE-EXCEL Upload Test Shells Terminology==
 
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{|class="wikitable"
 
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! Agile Template Header
 
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! GetCertified Template Header
 
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|-
 
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|| AGILE Item ID
 
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|| External ID
 
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|-
 
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|| AGILE Course Name
 
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|| Name
 
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|-
 
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|| AGILE DOMAIN for the Item
 
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|| (Location) external ID, (Location) name
 
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|-
 
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|| Classification of Item
 
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|| Test label
 
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|-
 
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|| Source providing information
 
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|| Data source
 
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|-
 
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|}
 
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==AGILE-EXCEL Upload Scheduled Offering (Testing session) Terminology==
 
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{|class="wikitable"
 
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! Agile Template Header
 
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! GetCertified Template Header
 
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|-
 
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|| AGILE Item ID
 
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|| (Test) External ID
 
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|| AGILE Scheduled Offering ID
 
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|| External Session ID
 
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|| AGILE DOMAIN in Scheduled Offering
 
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|| (Location) external ID, (Location) name
 
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|| Start Date
 
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|| Available from
 
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|| End Date
 
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|| Available to
 
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|-
 
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|| Source providing information (AGILE)
 
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|| Data source
 
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|}
 
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=Knowledge Base Workflows=
 
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==Admin==
 
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===Requirements and Training Materials===
 
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{|class="wikitable"
 
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|-
 
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! #
 
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! Requirement
 
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! Link
 
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|-
 
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|| R01
 
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|| Branching of test questions - Ability to branch to different questions based on response.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R01%20YouTestMe%20-%20Branching%20of%20test%20questions.pdf Article]
 
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|-
 
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|| R02
 
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|| Multiple response (select more than 1 choice - pick the best 3 of 8 possible responses). Must be able to limit the number of selections the student can make. Ability to assign different point values to each choice option.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R02%20YouTestMe%20-%20Multiple%20Response.pdf Article]
 
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|| R03
 
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|| Matching: Relate items in column A with items in Column B. For example:
 
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• Drag and drop
 
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• Choose the appropriate number or matching letter
 
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• Type in the corresponding match
 
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• Drag a line to it
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R03%20YouTestMe%20-%20Mathcing%20Questions.pdf Article]
 
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|-
 
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|| R04
 
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|| Multiple choice: Select only one choice option.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R04%20YouTestMe%20-%20Multiple%20choice%20Select%20only%20one%20choice%20option.pdf Article]
 
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|-
 
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|| R05
 
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|| Must be able to have at least 10 choice options on a question.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R05%20YouTestMe%20-%20Must%20be%20able%20to%20have%20at%20least%2010%20choice%20options%20on%20a%20question.pdf Article]
 
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|-
 
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|| R06
 
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|| Matrix question: Have several statements with Likert options in a table.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R01%20YouTestMe%20-%20Branching%20of%20test%20questions.pdf Article]
 
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|| R07
 
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|| Multiple fill-in-the-blanks question: Each blank has its own drop-down list of choices.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R07%20YouTestMe%20-%20Multiple%20fill-in-the-blanks%20questions%20Each%20blank%20has%20its%20own%20drop-down%20list%20of%20choices.pdf Article]
 
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|| R08
 
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|| Fill-in-the-blank: Student can type a response.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R08%20YouTestMe%20-%20Fill-in-the-blank%20Students%20can%20type%20a%20response.pdf Article]
 
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|| R09
 
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|| Variable scoring for each question (+1, +2 etc, 0 or -1, -2 etc)
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R09%20YouTestMe%20-%20Variable%20scoring%20for%20each%20question%20(+1,%20+2%20etc,%200%20or%20-1,%20-2%20etc).pdf Article]
 
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|| R010
 
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|| Permit text or images to be used during exam, allow split and adjustable screens for text or images to be presented next to, above or below test questions.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R10%20YouTestMe%20-%20How%20to%20permit%20text%20or%20images%20to%20be%20used%20during%20exam.pdf Article]
 
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|| R011
 
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|| Ability to provide feedback immediately after answering question.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R11%20YouTestMe%20-%20How%20to%20provide%20feedback%20immediately%20after%20answering%20question.pdf Article]
 
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|| R012
 
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|| Feedback can be specific to each choice option.
 
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The ability to withhold feedback on tests must also be an option.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R12%20YouTestMe%20-%20How%20to%20add%20specific%20feedback%20to%20each%20choice%20option.pdf Article]
 
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|| R013
 
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|| Ability to provide informational screens in between questions.
 
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|| [{{SERVER}}/youtestme/youtestmedoc//YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R13%20YouTestMe%20-%20How%20to%20provide%20informational%20screens%20in%20between%20questions..pdf Article]
 
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|| R014
 
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|| Ability for a candidate to flag a question to come back to later or for the application to inform the user of the questions not answered prior to submitting/completing the exam.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R14%20YouTestMe%20-%20How%20to%20flag%20a%20question%20to%20come%20back%20to%20later%20or%20application...pdf Article]
 
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|| R015
 
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|| Ability for a candidate to un-answer a question (paired with a notification/reminder) to come back to later prior to submitting/completing the exam.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R15%20YouTestMe%20-%20How%20a%20user%20can%20un-answer%20a%20question%20(paired%20with%20a%20notification-reminder).pdf Article]
 
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|| R016
 
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|| Ability to have a final submission button at the end of the test. (ensures the candidate has completed all testing requirements and alleviates the chance of a candidate not getting credit due to lack of submission for a test section (if a multiple section exam).
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R16%20YouTestMe%20-%20Ability%20to%20have%20a%20final%20submission%20button%20at%20the%20end%20of%20the%20test.pdf Article]
 
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|| R017
 
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|| Section(s) for an exam: Allow administrators to assign test questions to sections within a single exam.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R17%20YouTestMe%20-%20Section(s)%20for%20an%20exam.pdf Article]
 
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|| R018
 
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|| Allow scoring segregated by section with the option to aggregate scoring for the entire exam.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R18%20YouTestMe%20-%20Allow%20scoring%20segregated%20by%20section%20with%20the%20option%20to%20aggregate%20scoring...pdf Article]
 
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|| R019
 
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|| Allow administrators to create, edit, copy, and delete exam items.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R19%20YouTestMe%20-%20Allow%20administrators%20to%20create,%20edit,%20copy,%20and%20delete%20exam%20items.pdf Article]
 
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|| R020
 
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|| Allow administrators to copy exams.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R20%20YouTestMe%20-%20Allow%20administrators%20to%20copy%20exams.pdf Article]
 
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|| R021
 
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|| Allow separate exam forms and/or surveys to be administered within a single exam site.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R21%20YouTestMe%20-%20Allow%20separate%20exam%20forms%20and%20surveys%20to%20be%20administered%20within%20a%20single%20exam.pdf Article]
 
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|| R022
 
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|| Allow separate exam forms and/or surveys to be administered within a single exam site.
 
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/R21%20YouTestMe%20-%20Allow%20separate%20exam%20forms%20and%20surveys%20to%20be%20administered%20within%20a%20single%20exam.pdf Article]
 
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|}
 
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==Proctor==
 
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===Requirements and Training Materials===
 
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{|class="wikitable"
 
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|-
 
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! #
 
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! Requirement
 
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! Link
 
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|-
 
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|}
 
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==Student==
 
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===Requirements and Training Materials===
 
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{|class="wikitable"
 
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|-
 
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! #
 
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! Requirement
 
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! Link
 
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|-
 
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|}
 

Latest revision as of 00:21, 2 December 2022

YouTestMe is no longer authorized to host the Wiki page, as the contract ended on November 29, 2022.

Retrieved from "https://wiki.youtestme.com/index.php?title=Customer_Wiki_Page&oldid=4461"