Difference between revisions of "European Ventilation Hygiene Association Help Center"

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(Created page with "=Customer Support Contact Information= {|class="wikitable" |- || '''Email Address:''' || support@youtestme.com |} =Important links= {|class="wikitable" |- || '''Link to Of...")
 
 
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{|class="wikitable"
 
{|class="wikitable"
 
|-
 
|-
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|| '''Link to Official GetCertified instance:'''  
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|| '''Link to Official GetCertified instance:'''
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|[https://clontext.youtestme.com/ https://context.youtestme.com/]
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|https://evha.youtestme.com/
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|-
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|'''YouTestMe Knowledge Base:'''
 +
|https://www.youtestme.com/support-and-faq/
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|-
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|'''YouTestMe Feature Videos:'''
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|https://www.youtestme.com/feature-videos-version-12-0/
 
|}
 
|}
  
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!Description
 
!Description
 
|-
 
|-
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|[{{SERVER}}/youtestme/youtestmedoc/Procedures/Support%20Procedures/Getting%20Started%20with%20YouTestMe%20GetCertified.pdf Getting Started with YouTestMe GetCertified]
+
|[https://www.youtube.com/watch?v=ogpBNvOaMGU Getting Started with YouTestMe GetCertified]
 
|This document aims to provide the complete guide to getting started with YouTestMe GetCertified and
 
|This document aims to provide the complete guide to getting started with YouTestMe GetCertified and
 
recommendations for the best use cases, enabling you to easily organize the whole testing process.  
 
recommendations for the best use cases, enabling you to easily organize the whole testing process.  
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|-
 
|-
 
|-
 
|-
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| [https://www.youtube.com/watch?v=Dk0oag64fUA Roles and permissions] || Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
+
| [https://www.youtube.com/watch?v=lIzKI_qed6E How to Assign Default User Roles and Create New Custom Roles] || Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
−
|-
 
−
|  [https://www.youtube.com/watch?v=ynNrb3SXFIg User groups] || A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
 
 
|-
 
|-
−
| [https://www.youtube.com/watch?v=LiaxQJ5n3xg How to assign a manager to a user group] || Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
+
| [https://www.youtestme.com/kb/how-to-manually-create-a-user/ How to Manually Create a User]  
 +
| This article outlines the steps for manually adding a new user, customizing the account settings, and communicating the account creation to them.
 
|-
 
|-
−
| [https://www.youtestme.com/kb/how-to-bulk-import-users-via-excel-template/ How to bulk import users] || Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
+
| [https://www.youtube.com/watch?v=2PN0Uu5DFRo How to bulk import users]  
 +
| Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
 
|-
 
|-
 
|}
 
|}
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! Link
 
! Link
 
! Description
 
! Description
−
 
 
|-
 
|-
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| [https://www.youtestme.com/kb/how-to-create-test-with-sections/ How to create a test with sections] || Step-by-step explanation on how to create a test with test sections.
+
|[https://www.youtestme.com/kb/how-to-create-a-simple-test-without-sections/ How to Create a Simple Test without Sections]
 +
|This article explains how to create a simple test without sections and assign candidates.
 +
|-
 +
| [https://www.youtube.com/watch?v=6H_cvC0Zb9o The Sixth Step of the Test Wizard (Certificates)]
 +
| A walkthrough of the sixth step of the test wizard, the certificate step.
 
|-
 
|-
 
|  [https://www.youtestme.com/kb/test-generator-create-different-versions-od-the-test/ How to create a generated test] || Step-by-step instructions on how to use a test generator to create many different versions of the same test.
 
|  [https://www.youtestme.com/kb/test-generator-create-different-versions-od-the-test/ How to create a generated test] || Step-by-step instructions on how to use a test generator to create many different versions of the same test.
 
|-
 
|-
 
|  [https://www.youtestme.com/kb/how-to-define-grading-scales-and-passing-marks/ How to define grading scales and passing marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
 
|  [https://www.youtestme.com/kb/how-to-define-grading-scales-and-passing-marks/ How to define grading scales and passing marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
−
|-
 
−
|  [https://www.youtube.com/watch?v=4BwoIjuzQAM Automated proctoring] || Step-by-step instructions on how to enable automated proctoring mode.
 
−
|-
 
−
|  [https://www.youtube.com/watch?v=kOMubvZMqIY Student's perspective of the test-taking process with automated proctoring] || Step-by-step instructions on how to take a test with Automated Proctoring.
 
 
|-
 
|-
 
| [https://www.youtestme.com/kb/how-to-set-up-report-content-2/ How to set up report content]
 
| [https://www.youtestme.com/kb/how-to-set-up-report-content-2/ How to set up report content]
 
|| Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
 
|| Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
 +
|-
 +
|[https://www.youtube.com/watch?v=URNq6h43IaI How to create testing session]
 +
|A walkthrough of the testing centers' testing session details page.
 
|-
 
|-
 
|}
 
|}
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|[https://www.youtestme.com/kb/how-to-track-question-statistics/ How to track question statistics]
 
|[https://www.youtestme.com/kb/how-to-track-question-statistics/ How to track question statistics]
 
|Instructions on how to access and examine statistics on questions in the selected question pool.
 
|Instructions on how to access and examine statistics on questions in the selected question pool.
−
|-
 
−
|[https://www.youtube.com/watch?v=SxBYK5u-nYM Question types]
 
−
|An overview of question types in YouTestMe.
 
 
|-
 
|-
 
| [https://www.youtestme.com/kb/the-difference-between-single-choice-and-multiple-choice-questions/ Single choice vs multiple choice questions] || Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
 
| [https://www.youtestme.com/kb/the-difference-between-single-choice-and-multiple-choice-questions/ Single choice vs multiple choice questions] || Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
−
|-
 
−
| [https://www.youtestme.com/kb/how-to-create-open-ended-question/ Open-ended question] || Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
 
−
|-
 
−
| [https://www.youtestme.com/kb/how-to-create-fill-in-the-blanks-question-type/ Fill in the blanks question] || Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
 
 
|-
 
|-
 
| [https://www.youtestme.com/kb/how-to-use-the-question-and-answer-randomization-option/ How to randomize questions & answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
 
| [https://www.youtestme.com/kb/how-to-use-the-question-and-answer-randomization-option/ How to randomize questions & answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
−
|-
 
−
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/Pool_Questions_Manual_en.pdf How to fill in the Excel template for each question type] || Instructions on how to fill in the Excel template to upload the questions.
 
 
|-
 
|-
 
|}
 
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|-
 
|-
 
| [https://www.youtestme.com/kb/how-to-white-label-application/ How to white label the application] || Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
 
| [https://www.youtestme.com/kb/how-to-white-label-application/ How to white label the application] || Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
−
|-
 
−
|  [https://www.youtestme.com/kb/how-to-configure-mail-server-settings/ How to configure mail server settings] || Instructions on how to configure mail server settings.
 
 
|-
 
|-
 
| [https://www.youtestme.com/kb/how-to-configure-email-and-application-notifications/ How to configure notifications]
 
| [https://www.youtestme.com/kb/how-to-configure-email-and-application-notifications/ How to configure notifications]
 
|| Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
 
|| Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
 
|-
 
|-
−
| [https://www.youtestme.com/kb/how-to-set-up-support-contact/ How to set up support contact]
+
|}
−
|| Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
+
 
 +
=== Certification ===
 +
{| class="wikitable"
 +
! Link
 +
! Description
 
|-
 
|-
 +
|[https://www.youtestme.com/kb/how-to-create-and-manage-certificates-2/ How to Create and Manage Certificates]
 +
|YouTestMe provides users with the ability to generate certified tests, allowing candidates to receive certificates upon completing assignments. This article comprehensively explains how to create, integrate, and manage user access to certificates.
 
|}
 
|}
  
−
===Reporting===
+
=== Proctoring and Browser Lockdown ===
 +
{| class="wikitable"
 +
! Link
 +
! Description
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-organize-a-secure-test-using-the-lockdown-browser-and-test-generator/ How to Organize a Secure Test Using the Lockdown Browser]
 +
|This article aims to provide a comprehensive guide for organizing a test using the lockdown browser, which prevents unauthorized actions and violations during the test.
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-take-a-proctored-test/ How to Take a Proctored Test]
 +
|This article will explain how to take a proctored test from candidate's perspective.
 +
|-
 +
| [https://www.youtestme.com/kb/record-review-process/ Record & Review Process]
 +
|| This article will introduce you to the Record&Review process, where the system records the candidate during the whole test-taking process by flagging suspicious parts of the recording.
 +
|-
 +
|[https://www.youtestme.com/equipment-check-process/ Equipment check components]
 +
|Components such as the browser, network connectivity, camera, microphone, and screen undergo thorough verification to guarantee seamless operation.
 +
|}
  
−
{|class="wikitable"
+
=== Reporting ===
 +
{| class="wikitable"
 
! Link
 
! Link
 
! Description
 
! Description
 
|-
 
|-
−
|[https://www.youtube.com/watch?v=QcjsluSEufM Reports overview]
+
|[https://www.youtube.com/watch?v=i9ooiJ66M8k Reports overview]
−
|One-minute overview of the reports in YouTestMe GetCertified.
+
|Short video on how to manage test reports.
 
|-
 
|-
−
|[https://www.youtestme.com/kb/how-to-access-and-use-predefined-reports/ How to access and use predefined reports]
+
|[https://www.youtube.com/watch?v=Zn8dNUcy4UM How to access and use predefined reports]
 
|Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
 
|Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
 
|-
 
|-
−
| [https://www.youtube.com/watch?v=d4F6-3kyxo4 Report builder]
+
|[https://www.youtube.com/watch?v=hs1FS25UjcQ Report builder]
−
|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
+
|| Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
 
|-
 
|-
−
| [https://www.youtestme.com/kb/how-to-schedule-reports/ How to schedule reports]
+
|[https://www.youtestme.com/kb/how-to-schedule-reports/ How to schedule reports]
 
|| Step-by-step instructions on how to schedule automated report sending by email at specified times.
 
|| Step-by-step instructions on how to schedule automated report sending by email at specified times.
 
|-
 
|-
 +
|[https://www.youtube.com/watch?v=SqcawOIeh08&list=PLNr69myqMnd8RxloaP4h13K25cZcJepxT&index=5 Question Pools Statistics]
 +
|Detailed instructions on candidate's performance on question pool.
 +
|-
 +
|[https://www.youtube.com/watch?v=m5uVygXH_Nw Favorite Reports]
 +
|A walkthrough of the favorite reports page of the reporting module.
 
|}
 
|}

Latest revision as of 02:26, 9 August 2024

Customer Support Contact Information

Email Address: support@youtestme.com

Important links

Link to Official GetCertified instance: https://evha.youtestme.com/
YouTestMe Knowledge Base: https://www.youtestme.com/support-and-faq/
YouTestMe Feature Videos: https://www.youtestme.com/feature-videos-version-12-0/

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link Description
Getting Started with YouTestMe GetCertified This document aims to provide the complete guide to getting started with YouTestMe GetCertified and

recommendations for the best use cases, enabling you to easily organize the whole testing process.

Users

Link Description
How to Assign Default User Roles and Create New Custom Roles Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
How to Manually Create a User This article outlines the steps for manually adding a new user, customizing the account settings, and communicating the account creation to them.
How to bulk import users Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.

Tests

Link Description
How to Create a Simple Test without Sections This article explains how to create a simple test without sections and assign candidates.
The Sixth Step of the Test Wizard (Certificates) A walkthrough of the sixth step of the test wizard, the certificate step.
How to create a generated test Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to define grading scales and passing marks Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to set up report content Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
How to create testing session A walkthrough of the testing centers' testing session details page.

Questions

Link Description
How to create a question pool Step-by-step instructions on how to create a new question pool and add a question to the pool.
Importing questions through an Excel template Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics Instructions on how to access and examine statistics on questions in the selected question pool.
Single choice vs multiple choice questions Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
How to randomize questions & answers Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.

System

Link Description


How to white label the application Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
How to configure notifications Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.

Certification

Link Description
How to Create and Manage Certificates YouTestMe provides users with the ability to generate certified tests, allowing candidates to receive certificates upon completing assignments. This article comprehensively explains how to create, integrate, and manage user access to certificates.

Proctoring and Browser Lockdown

Link Description
How to Organize a Secure Test Using the Lockdown Browser This article aims to provide a comprehensive guide for organizing a test using the lockdown browser, which prevents unauthorized actions and violations during the test.
How to Take a Proctored Test This article will explain how to take a proctored test from candidate's perspective.
Record & Review Process This article will introduce you to the Record&Review process, where the system records the candidate during the whole test-taking process by flagging suspicious parts of the recording.
Equipment check components Components such as the browser, network connectivity, camera, microphone, and screen undergo thorough verification to guarantee seamless operation.

Reporting

Link Description
Reports overview Short video on how to manage test reports.
How to access and use predefined reports Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports Step-by-step instructions on how to schedule automated report sending by email at specified times.
Question Pools Statistics Detailed instructions on candidate's performance on question pool.
Favorite Reports A walkthrough of the favorite reports page of the reporting module.
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