Revision as of 17:59, 27 August 2020

Customer Support Contact Information

Phone:	+1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
Email Address:	ccva-support@youtestme.com

	Dates when I can take the test	Hours when I can take the test	Support Response Time
CVA Trial Test	March 15-26 (Monday - Friday) (for the April Exam) September 14-25 (Monday - Friday) (for the October Exam)	12:00 Noon to 8:00 p.m. Central Time Weekdays only: Monday through Friday Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.	As soon as possible, within 8 hours or less
CVA Exam	April 1-14 (weekdays or weekends) October 1-14 (weekdays or weekends)	Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.	Immediate response during the stated hours

Link to Official GetCertified instance:	https://ccva.youtestme.com/login.xhtml
Use the following link to test your equipment (camera, microphone, internet, computer)	https://proctoredu.com/check

Link	Description
CVA Test Taking Guide	This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.
Test-taking with remote proctoring	YouTube video explanation on how to start a proctored test and complete equipment check

Link	Description
Frequently Asked Questions	Frequently Asked Questions - Using YouTestMe GetCertified Application

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-|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide%20for%20First-Time%20Test%20Takers.pdf CVA Test Taking Guide for First-Time Test Takers]
+|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide.pdf CVA Test Taking Guide]
-|| This document represents a guide to the payment and test-taking process for Firs-Time Test takers in the YouTestMe GetCertified platform with the Proctoring option turned on.
+|| This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.
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-|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide%20for%20Candidates%20Re-taking%20the%20Test.pdf CVA Test Taking Guide for Candidates Re-taking the Test]
-|| This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
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 ||  [https://www.youtube.com/watch?v=9WCH8neEsso&feature=youtu.be Test-taking with remote proctoring]|| YouTube video explanation on how to start a proctored test and complete equipment check