IFSE Help Center

Customer Support Contact Information

Phone:	+1 888 418 1718 and +1 647 558 6017
Email Address:	support@youtestme.com

Important links

Link to Production Environment:	https://ifse.youtestme.com/
Link to Sandbox Environment:	https://demo13.youtestme.com

Standard Instructional Materials

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Getting Started with YouTestMe

Link	Description
Getting Started with YouTestMe GetCertified	Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily.
Application Overview	One-minute overview of the main modules in YouTestMe GetCertified 10.0

Users

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	Roles and Permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.	Video
2	User Groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.	Video
3	How to create User Group Manager	Instructions on creating a role in the application that has permission to access, create, and/or manage user groups.	Video

Tests

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	Creating a simple test	Explanation on how to create a simple test without sections and assign candidates to it.	Video
2	How to Predefine Feedback to Answers	Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process.	Video
3	How to Define Grading Scales and Passing Marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.	Video
4	Test-Taking Process	Candidate's perspective of the Test-taking Process and quick overview of all question types	Video

Questions and Question Pools

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	How to create a new question within a question pool	Instructions on how to manage question pool, create questions within it, add a translation, set a scoring method, create a branching, and add mathematical formulas.	Video
2	How to import the questions in the question pool using the predefined excel template	Instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.	Video
3	Manual for uploading questions from excel	Manual instructions on how to fill the Excel	Doc
4	Single Choice Question	Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.	Video
5	Multiple Choice Question	Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process.	Video
6	Branching Questions	Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.	Video
7	How to create Question Pool Manager	Instructions on creating a role in the application that has permission to access, create, and/or manage question pools.	Video

Proctoring

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	Online Proctoring (Candidate's Perspective)	Instructions on how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor	Video
2	Online Proctoring (Proctor's Perspective)	Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments	Video

System

Follow the steps below to explore this module.

Steps	Link	Description	Type
1	How to Change and Reset the Password	Instructions on how to change and reset the personal password and change other user's password.	Video
2	How to change application theme and branding	Instructions on how to change application theme, the appearance of the login page, logo, and favicon.	Video

UAT Instructional Materials

Online Exams - Starting Exams Using a Deep Link

Requirement	Link	IFSE Acceptance Criteria	Type
1	Configuring single sign-on	Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc. - IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc.	Article
1	Accessing the Test using the Deep Link	Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc. - IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc. and immediate test access	Article

Booking enhancements

Requirement	Link	IFSE Acceptance Criteria	Type
24	Exam locations table to store all location addresses for pull-down list	For IFSE user to pre-setup all paper exam locations with location name, address, phone	Video
25	Proctors table to store all proctor's information for pull-down list	For IFSE user to pre-setup all proctor's information with name, address, email address, phone	Video
26	Paper exam session - to set up physical exam sessions	For IFSE user to set up paper exam sessions by selecting a location from the pull-down list, select/assign proctor from the pull-down list, setup date/time, seat limit.	Video
N/A	How to edit the common session	For IFSE user to be able to edit the previously created common session.	Video
N/A	How to assign proctors to the common session	For IFSE user to be able to assign the proctors to the common session.	Video

PearsonVue Exams

Requirement	Link	IFSE Acceptance Criteria	Type
7	How to create an exam for PearsonVue integration	YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting).	Video
7	How to import PearsonVue test results	YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting).	Video
7	How to export the PearsonVue files with simulated test results and import PearsonVue test results with exported files	YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting).	Video