Siemens Healthineers Help Center

Customer Support Contact Information

YouTestMe is dedicated to providing comprehensive customer support services to ensure a seamless experience for both candidates and administrators. With a commitment to excellence, we offer around-the-clock assistance, ensuring that no matter the time, support is readily accessible.

Type	Description	Contact information
Phone Support for Client’s Administrators	Quick resolution of technical issues is ensured through responsive phone support.	888 418-1718
Email Address	Detailed requests are addressed through email, with a turnaround time of within 24 hours.	support@youtestme.com
In-App Chat	Candidates can seamlessly interact with our support team while in the YouTestMe system, receiving instant assistance.	The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you.

Important links

Link to the production environment:	rcdso.youtestme.com
Link to the sandbox environment (for the UAT):	rcdso-sandbox.youtestme.com
YouTestMe Knowledge Base:	https://www.youtestme.com/support-and-faq/
YouTestMe Feature Videos:	https://www.youtestme.com/feature-videos-version-12-0/

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Getting Started with YouTestMe GetCertified	An overview of the main modules in YouTestMe GetCertified, an online platform for knowledge examination, training, and certification.

Users

Link	Description
How to Assign Default User Roles and Create New Custom Roles	In this article, you’ll learn about the default user roles in the system, how to assign them to users, and how to create custom roles tailored to your needs. User roles function as permission labels, defining what users can do in the application and granting them different levels of access and authorization.
User groups	A quick overview of User Groups module and instructions on how to organize users into groups.
How to assign a manager to a user group	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
How to change users’ information	This article explains how to change users’ personal information. Users with administrator roles can edit any user’s personal information within the system.
How to Change the Welcome Page Based on User Roles	YouTestMe offers users the capability to customize the welcome page displayed for each user role upon logging in. This article explains how to change the landing page for users based on their roles in the system. For more details, please watch our video covering this topic.
How to Create a Question Creator Security Role	This article provides a step-by-step guide on creating a Question Creator security role within the application. This role will possess permissions to create and manage question pools and access, create, and manage questions.

Tests

Link	Description
How to Create a Simple Test without Sections	This article explains how to create a simple test without sections and assign candidates.
How to create a test with sections	Step-by-step explanation on how to create a test with test sections.
How to create a generated test	Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to set up report content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.

Questions

Link	Description
How to create a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
Question Categories	A walkthrough of the question categories tab of the custom properties page.
Adding values in questions for the defined categories	How to add categories to the questions.
Question tags	This article explains how to create question tags, add them to questions, and filter questions in pools by the tags they contain.
Importing questions through an Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics	Instructions on how to access and examine statistics on questions in the selected question pool.
Single choice vs multiple choice questions	Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
How to Create Branching Questions	Step-by-step instructions on how to create branching questions including single choice questions, multiple choice branching and true/false branching.
How to randomize questions & answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
How to Import Questions with More Category Values via Excel	This article explains how to import questions (with additional category values) into the question pool using an Excel template.

System

Link	Description
How to secure user access with SSO-only logins	This article outlines the procedures required to limit user access via password logins, establishing Single Sign-On (SSO) as the exclusive method for logging in.
How to Change Application Theme and Branding	This article will explain how to change the application theme, the login page appearance, the logo, and the favicon.
Building an Effective Test Library for Your Website with YouTestMe	If you’re looking to create a comprehensive test library for your organization, YouTestMe provides an excellent example of what can be achieved.
How to Enable/Disable Accessibility Mode	This article will explain how to turn the accessibility mode on/off in GetCertified.

Reporting

Link	Description
Reports overview	Short video on how to manage test reports.
How to access and use predefined reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder	Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.
Question Pools Statistics	Detailed instructions on candidate's performance on question pool.
Favorite Reports	A walkthrough of the favorite reports page of the reporting module.