Difference between revisions of "NCCAOM Help Center"
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Revision as of 19:59, 6 December 2024
Customer Support Contact Information
As outlined in our agreement, YouTestMe shall provide technical support to NCCAOM via email, with a response time of up to 8 business hours during standard business days.
| Email Address: | support@youtestme.com |
Important links
| Link to Official GetCertified instance: | https://nccaom.youtestme.com/ |
| YouTestMe Knowledge Base: | https://www.youtestme.com/support-and-faq/ |
| YouTestMe Feature Videos: | https://www.youtestme.com/feature-videos-version-12-0/ |
Instructions for using YouTestMe GetCertified
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
| Link | Description |
|---|---|
| Getting Started with YouTestMe GetCertified | This document aims to provide the complete guide to getting started with YouTestMe GetCertified and
recommendations for the best use cases, enabling you to easily organize the whole testing process. |
Users
| Link | Description |
|---|---|
| How to Assign Default User Roles and Create New Custom Roles | Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions. |
| How to Manually Create a User | This article outlines the steps for manually adding a new user, customizing the account settings, and communicating the account creation to them. |
| How to bulk import users | Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once. |
Tests
| Link | Description |
|---|---|
| How to Create a Simple Test without Sections | This article explains how to create a simple test without sections and assign candidates. |
| The Sixth Step of the Test Wizard (Certificates) | A walkthrough of the sixth step of the test wizard, the certificate step. |
| How to create a generated test | Step-by-step instructions on how to use a test generator to create many different versions of the same test. |
| How to define grading scales and passing marks | Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. |
| How to set up report content | Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers. |
| How to create testing session | A walkthrough of the testing centers' testing session details page. |
| How to Create a Test with Attachments | This article focuses on creating a test with attachments and importing questions containing attachments. |
Questions
| Link | Description |
|---|---|
| How to create a question pool | Step-by-step instructions on how to create a new question pool and add a question to the pool. |
| Importing questions through an Excel template | Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once. |
| How to track question statistics | Instructions on how to access and examine statistics on questions in the selected question pool. |
| Single choice vs multiple choice questions | Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process. |
| How to randomize questions & answers | Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator. |
| How to Change the Dynamic Text Elements Within the Test and Section Instructions Dialogs | This article explains how to update dynamic text in the Test and Section Instructions dialogs. Adjusting these elements lets you customize instructions to meet your test’s specific needs. |
| How to Add Translations to Questions | This article explains how to add translation to already existing or newly created questions. |
| How to Create Questions Attachments | This article explains how to add attachments to existing questions in the question pool. |
System
| Link | Description
|
|---|---|
| How to white label the application | Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link. |
| How to configure notifications | Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events. |
Certification
| Link | Description |
|---|---|
| How to Create and Manage Certificates | YouTestMe provides users with the ability to generate certified tests, allowing candidates to receive certificates upon completing assignments. This article comprehensively explains how to create, integrate, and manage user access to certificates. |
Proctoring and Browser Lockdown
| Link | Description |
|---|---|
| How to Organize a Secure Test Using the Lockdown Browser | This article aims to provide a comprehensive guide for organizing a test using the lockdown browser, which prevents unauthorized actions and violations during the test. |
| How to Take a Proctored Test | This article will explain how to take a proctored test from candidate's perspective. |
| Record & Review Process | This article will introduce you to the Record&Review process, where the system records the candidate during the whole test-taking process by flagging suspicious parts of the recording. |
| Equipment check components | Components such as the browser, network connectivity, camera, microphone, and screen undergo thorough verification to guarantee seamless operation. |
Reporting
| Link | Description |
|---|---|
| Reports overview | Short video on how to manage test reports. |
| How to access and use predefined reports | Instructions on how to access and use predefined reports to see organized and aggregated information from the database. |
| Report builder | Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters. |
| How to schedule reports | Step-by-step instructions on how to schedule automated report sending by email at specified times. |
| Question Pools Statistics | Detailed instructions on candidate's performance on question pool. |
| Favorite Reports | A walkthrough of the favorite reports page of the reporting module. |
Training Session Recordings
This chapter contains recordings from training sessions conducted for Kyriba staff. The sessions cover the administrator role, the question pool process, test creation and proctoring. Each recording includes detailed explanations and practical demonstrations of the respective topics. Please refer to the table below for access to the recordings and additional information.
| Link | Desription |
|---|---|
| Administrator Role Training | This session provides an in-depth overview of the administrator role within the platform, including user management, system configurations, and permissions |
| Question Pool Process Training | A comprehensive guide to managing question pools, from creation to review, covering best practices for maintaining question quality and organization. |