Difference between revisions of "Frequently Asked Questions"

From YouTestMe Wiki
Jump to navigation Jump to search
Line 2: Line 2:
 
----
 
----
 
<br>
 
<br>
−
'''What is included in the price?'''
+
'''1. What is included in the price?'''
 
<br>
 
<br>
 
The basic price model includes the application in a Virtual Machine and an email support with a maximum of 1-hour response time during workdays.
 
The basic price model includes the application in a Virtual Machine and an email support with a maximum of 1-hour response time during workdays.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How do I get and install the application?'''  
+
'''2. How do I get and install the application?'''  
 
<br>
 
<br>
 
There are two ways to install the application.
 
There are two ways to install the application.
Line 16: Line 16:
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How your application compares to other similar products?'''  
+
'''3. How your application compares to other similar products?'''  
 
<br>
 
<br>
 
Since it is a web-based application, it can be accessed by anything with a web browser (optimized for mobile platforms as well). An Android application exists as well, and an iOS version is in the development process.
 
Since it is a web-based application, it can be accessed by anything with a web browser (optimized for mobile platforms as well). An Android application exists as well, and an iOS version is in the development process.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Which platforms are supported?'''
+
'''4. Which platforms are supported?'''
 
<br>
 
<br>
 
Since it is a web-based application, it can be accessed by anything with a web browser (optimized for mobile platforms as well). An Android application exists as well, and an iOS version is in the development process.
 
Since it is a web-based application, it can be accessed by anything with a web browser (optimized for mobile platforms as well). An Android application exists as well, and an iOS version is in the development process.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''What kind of support is available?'''
+
'''5. What kind of support is available?'''
 
<br>
 
<br>
 
Email support is included in the price; higher tiers of support (on-site, personal advisor) are paid separately.
 
Email support is included in the price; higher tiers of support (on-site, personal advisor) are paid separately.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Can the application be branded with our logo?'''  
+
'''6. Can the application be branded with our logo?'''  
 
<br>
 
<br>
 
Yes, the minor customizations such as logo and color changing are free of charge. Any kind of larger customizations can be discussed and implemented at very competitive prices.
 
Yes, the minor customizations such as logo and color changing are free of charge. Any kind of larger customizations can be discussed and implemented at very competitive prices.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How big is the file to be downloaded?'''
+
'''7. Do you do customization of the application?'''
 
<br>  
 
<br>  
−
It is 10 Gigabytes in size.
+
Yes, however, in terms of the length and size of the customization process, it is paid accordingly.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Do you have any documentation, like a product description with main features to send me?'''  
+
'''8. What kind of maintenance is included in the price?'''  
 
<br>
 
<br>
−
Yes, we have a standard document package for every client. It is included in the introduction email, and we will make sure to send all appropriate documentation regarding the product. These include User Manual, Implementation Manual, Product Description and several more.
+
Regular updates, critical hotfixes and email support during workdays.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How does your application compare to other similar products?'''
+
'''9. Do you provide training?'''
 
<br>
 
<br>
−
Our application is using state-of-the-art Oracle technologies and innovative tools in its modules. Our pricing is among the most competitive in the business, as you can see in our Pricing list.
+
Yes, we provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Which platforms are supported?'''  
+
'''10. What kind of training and support do you provide?'''  
 
<br>
 
<br>
−
Since it is a web-based application, users can access it via any device with a web browser (optimized for mobile platforms as well). There is an Android application as well, and iOS version is currently in plans.
+
We provide three levels of support – Basic, Advanced and Premium. Basic support is free and includes the documentation and email support during the business hours on workdays. Advanced support also includes the video chat and customizable grading systems. The premium level of support also includes the telephone call support and one or more personal administrators.
 +
 
 +
An extra service also includes the entering and management of data in the purchased product.
 +
 
 +
We provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''What about support?'''  
+
'''11. Can you handle any special requests?'''  
 
<br>
 
<br>
−
We provide three levels of support – Basic, Advanced and Premium. Basic support is free and includes the documentation and email support during the business hours on workdays. Advanced support also includes the video chat and customizable grading systems. The premium level of support also includes the telephone call support and one or more personal administrators.
+
Yes, Malloc Inc. is always ready to discuss all special requests and come with an appropriate solution.
−
An extra service also includes the entering and management of data in the purchased product.
 
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Can the application be branded with our logo?'''
+
'''12. How much time does the customization process usually take?'''
 
<br>
 
<br>
−
Yes, the minor customization options such as logo and color changing are free. Any kind of larger customization can be discussed and implemented.
+
That depends on the scale of the customization. Minor customizations are performed within a day. In case of a complete application overhaul, it can take up to three months.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Do you do customization of the application?'''
+
'''13. What is the difference between Cloud and Deployment version?'''
 
<br>
 
<br>
−
Yes, however, in terms of the length and size of the customization process, it is paid accordingly. The minor customization processes (logo change, color change) usually take 1-3 days. The more complex ones, such as a complete feature overhaul may take 1-3 months.
+
Difference is primarily where application is hosted. With Cloud version, application is hosted on YouTestMe servers and with deployed version application is hosted at the client’s data center.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''What is the process if we need something customized for us?'''  
+
'''14. Is application navigation user-friendly?'''  
 
<br>
 
<br>
−
First, it is necessary to discuss the requests, define the phases, segments and the deadlines. These are variable depending on the size and length of the customization.
+
Navigation in our products is designed in way that both users and instructors can easily navigate in them.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Is your application an LMS or something else?'''
+
'''15. Does test generator provide feedback to candidates?'''
 
<br>  
 
<br>  
−
All of our products have certain LMS features but is more focused on the testing process. It is more of a TMS – Testing Management System or KTMS – Knowledge Testing Management System.
+
Yes, instructors can add feedback that is displayed to a user once he/she receive the report.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Can your application be integrated with LMS systems?'''
+
'''16. Can tests be time-limited?'''
 
<br>  
 
<br>  
−
Depending on the technologies that LMS is utilizing, it might be possible.
+
Yes. Tests can be timed in several ways. You can adjust the time to take the entire test and you can adjust the time per question.  
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How many concurrent users application can support?'''
+
'''17. Can the test generator provide test analytics to instructors?'''
 
<br>  
 
<br>  
−
The application can support a nearly unlimited number of users.
+
Yes. Instructors have insights in test analytics.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How many users in total application can support?'''
+
'''18. Can the test generator provide data to students?'''
 
<br>  
 
<br>  
−
The number of users is unlimited – as much as the purchased Oracle database can support. More precisely, it depends on the size.
+
Students can only see the personal data. The instructor can predefine what kind of data will be shown to the student and when - available after each answered question, when student finishes the test or sent when necessary.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''What kind of maintenance is included in the price?'''
+
'''19. Can the system pool questions into categories?'''
 
<br>  
 
<br>  
−
Regular updates, critical hotfixes and email support in business hours during the workdays.
+
Yes. Each question can be loaded into its relevant category.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''What is the procedure to get the patches?'''
+
'''20. Can live test questions be updated/changed by instructors as certification exam changes?'''
 
<br>  
 
<br>  
−
There are two ways in which you can receive the patches: online by using the system tool within the application itself; or offline – via an external drive.
+
Test questions can only be updated/changed only if the test has been created but not sent. If a test has been sent, the questions cannot be changed/updated.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How many current installations do you have (how many clients)?'''  
+
'''21. Can same questions be used across multiple tests?'''  
 
<br>
 
<br>
−
Currently one – The “John Naisbitt” University but we will implement the YouTestMe – Classroom2020 application in the Mathematical High School in Belgrade.
+
Yes. Same questions can be loaded in multiple tests by using the test generator.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How long have you been in business?'''
+
'''22. Are multiple formats of questions available?'''
 
<br>  
 
<br>  
−
The YouTestMe project was incepted in 2012. Malloc Inc. has been in business for over 20 years, working with a number of major Fortune 500 companies: Oracle, Citibank, Rogers bank, Nesbitt-Burns, and more.
+
Yes, there are 7 types of questions – single choice, multiple choice, matching, ordering, true or false, fill in the blanks and essay.
 
<br>
 
<br>
 
<br>  
 
<br>  
−
'''Where can I find training materials?'''  
+
'''23. Is test scheduling available?'''  
 
<br>
 
<br>
−
Our [http://wiki.youtestme.com wiki.youtestme.com] site will provide you with a lot of training documents, and you can check our YouTube page for video tutorials. All of the necessary training documentation and video tutorials in English are provided with product purchase.
+
Yes. Tests can be created and scheduled at any time in the future. Users cannot access the test before the scheduled date and time.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''Do you provide training?'''
+
'''24. Can the tests be assigned to students by instructors?'''
 
<br>  
 
<br>  
−
Yes, we provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.
+
Yes, tests can be assigned to students by instructors.
 
<br>
 
<br>
 
<br>
 
<br>
−
'''How often will you have a new release of the software?'''
+
'''25. Is it possible to modify access to different instructors? '''
 
<br>  
 
<br>  
−
We will issue new releases on a yearly basis, approximately.
+
Yes, it is possible to permit access to different instructors based on profile role permissions and even by utilizing course/pool rank (rank defines individual course/pool access).
 +
<br>
 
<br>
 
<br>
 +
'''26. Can questions be batch imported into test engine?'''
 
<br>
 
<br>
−
'''Where can I see the license agreement?'''
+
Yes, questions can be batch imported into test engine via our Excel.
 
<br>
 
<br>
−
We will send you a copy of the license agreement, or you can download it from our wiki site.
 
 
<br>
 
<br>
 +
'''27. Can questions be randomized?'''
 
<br>
 
<br>
−
'''What kind of training and support do you provide?'''
+
Yes, questions can be shown in random order and with large enough pool of questions, each student can have different set of questions.
 
<br>
 
<br>
−
We provide three levels of support – Basic, Advanced and Premium. Basic support is free and includes the documentation and email support during the business hours on workdays. Advanced support also includes the video chat and customizable grading systems. The premium level of support also includes the telephone call support and one or more personal administrators.
 
−
An extra service also includes the entering and management of data in the purchased product.
 
−
We provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters
 
 
<br>
 
<br>
 +
'''28. Is it possible to group users?'''
 
<br>
 
<br>
−
'''Can I order only some of the features?'''
+
Yes, users can be organized into groups. It is even possible to create sub-groups to groups, segmenting into as many levels as necessary.
 
<br>
 
<br>
−
Yes, that is also an option. This is also a customization option and may be charged according to the time invested in development.
 
 
<br>
 
<br>
 +
'''29. Can the questions be defined by difficulty?'''
 
<br>
 
<br>
−
'''What is the price of a limited version?'''
+
Yes, you can predefine the difficulty to each question inside a test, and different number of points according to the level of question difficulty.
 
<br>
 
<br>
−
That depends on the number of users involved, the customization issues and if it’s a hosted or cloud version. It would be necessary to tailor a custom price according to these parameters.
 
 
<br>
 
<br>
 +
'''30. Is API integration supported?'''
 
<br>
 
<br>
−
'''How much of the branding is included in the price?'''
+
Depending on the API, it might be possible. Please [https://www.youtestme.com/contact-us contact us] for more information.
 
<br>
 
<br>
−
Only minor changes in the product interface, such as color and logo change.
 
 
<br>
 
<br>
 +
'''31. Does YouTestMe software support tests for Permits to Work (PTW) System Evaluation?'''
 
<br>
 
<br>
−
'''Can you handle any special requests?'''
+
Yes. It can be adjusted to support all types of standards.
 
<br>
 
<br>
−
Yes, Malloc Inc. is always ready to discuss all special requests and come up with an appropriate solution.
 
 
<br>
 
<br>
 +
'''32. Is there a limit to the number of administrators?'''
 
<br>
 
<br>
−
'''Can you develop new systems from scratch?'''
+
There is no limit in number of administrators.
 
<br>
 
<br>
−
Yes, that is also an option – we can both design and develop completely new systems from scratch.
 
 
<br>
 
<br>
 +
'''33. Is it possible to shuffle answer option order?'''
 
<br>
 
<br>
−
'''What is your advantage when compared to others?'''
+
Both answer and question order can be shuffled.
 
<br>
 
<br>
−
While other software is focused on the quality of the content provided, we at Malloc Inc. are more intent on creating testing platforms with tools for automating and simplifying the knowledge evaluation process, enabling users a better testing experience.
 
 
<br>
 
<br>
 +
'''34. Is there a limit to the number of candidates involved in test taking?'''
 
<br>
 
<br>
−
'''How much time does the customization process usually take?'''
+
There is no limit to the number of candidates.
 
<br>
 
<br>
−
That depends on the scale of the customization. Minor customizations are performed within a day. In case of a complete application overhaul, it can take up to three months.
+
<br>
 +
'''35. Is it possible to set a different number of attempts to take the test?'''
 +
<br>
 +
The system can be modified to meet this requirement.
 +
<br>
 +
<br>
 +
'''36. Are the results available to candidates immediately?'''
 +
<br>
 +
It is possible to provide results immediately or upon confirmation, if chosen.
 +
<br>
 +
<br>
 +
'''37. Is there any way to clear all test sessions and deploy a test from scratch with new participants?'''
 +
<br>
 +
Yes. With the help of test generator, person responsible for creating tests can predefine the test settings once and save them as test template. This saves time when similar tests need to be created with new participants.
 
<br>
 
<br>
 
<br>
 
<br>

Revision as of 16:18, 6 March 2017

On this page, you can find the most commonly asked questions regarding the YouTestMe software family. In case you do not find an appropriate answer you can contact us at info@youtestme.com.


1. What is included in the price?
The basic price model includes the application in a Virtual Machine and an email support with a maximum of 1-hour response time during workdays.

2. How do I get and install the application?
There are two ways to install the application.

In the first way, the application comes in a virtual machine package. To install the application, you will need either Virtual Box or Work Station to put the virtual machine in. Consult our implementation guide for step by step procedure.

The second way is to host the application in the Malloc Data Centre, in which case no installation is necessary, however it would be necessary to pay for hosting services this way.

3. How your application compares to other similar products?
Since it is a web-based application, it can be accessed by anything with a web browser (optimized for mobile platforms as well). An Android application exists as well, and an iOS version is in the development process.

4. Which platforms are supported?
Since it is a web-based application, it can be accessed by anything with a web browser (optimized for mobile platforms as well). An Android application exists as well, and an iOS version is in the development process.

5. What kind of support is available?
Email support is included in the price; higher tiers of support (on-site, personal advisor) are paid separately.

6. Can the application be branded with our logo?
Yes, the minor customizations such as logo and color changing are free of charge. Any kind of larger customizations can be discussed and implemented at very competitive prices.

7. Do you do customization of the application?
Yes, however, in terms of the length and size of the customization process, it is paid accordingly.

8. What kind of maintenance is included in the price?
Regular updates, critical hotfixes and email support during workdays.

9. Do you provide training?
Yes, we provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.

10. What kind of training and support do you provide?
We provide three levels of support – Basic, Advanced and Premium. Basic support is free and includes the documentation and email support during the business hours on workdays. Advanced support also includes the video chat and customizable grading systems. The premium level of support also includes the telephone call support and one or more personal administrators.

An extra service also includes the entering and management of data in the purchased product.

We provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.

11. Can you handle any special requests?
Yes, Malloc Inc. is always ready to discuss all special requests and come with an appropriate solution.

12. How much time does the customization process usually take?
That depends on the scale of the customization. Minor customizations are performed within a day. In case of a complete application overhaul, it can take up to three months.

13. What is the difference between Cloud and Deployment version?
Difference is primarily where application is hosted. With Cloud version, application is hosted on YouTestMe servers and with deployed version application is hosted at the client’s data center.

14. Is application navigation user-friendly?
Navigation in our products is designed in way that both users and instructors can easily navigate in them.

15. Does test generator provide feedback to candidates?
Yes, instructors can add feedback that is displayed to a user once he/she receive the report.

16. Can tests be time-limited?
Yes. Tests can be timed in several ways. You can adjust the time to take the entire test and you can adjust the time per question.

17. Can the test generator provide test analytics to instructors?
Yes. Instructors have insights in test analytics.

18. Can the test generator provide data to students?
Students can only see the personal data. The instructor can predefine what kind of data will be shown to the student and when - available after each answered question, when student finishes the test or sent when necessary.

19. Can the system pool questions into categories?
Yes. Each question can be loaded into its relevant category.

20. Can live test questions be updated/changed by instructors as certification exam changes?
Test questions can only be updated/changed only if the test has been created but not sent. If a test has been sent, the questions cannot be changed/updated.

21. Can same questions be used across multiple tests?
Yes. Same questions can be loaded in multiple tests by using the test generator.

22. Are multiple formats of questions available?
Yes, there are 7 types of questions – single choice, multiple choice, matching, ordering, true or false, fill in the blanks and essay.

23. Is test scheduling available?
Yes. Tests can be created and scheduled at any time in the future. Users cannot access the test before the scheduled date and time.

24. Can the tests be assigned to students by instructors?
Yes, tests can be assigned to students by instructors.

25. Is it possible to modify access to different instructors?
Yes, it is possible to permit access to different instructors based on profile role permissions and even by utilizing course/pool rank (rank defines individual course/pool access).

26. Can questions be batch imported into test engine?
Yes, questions can be batch imported into test engine via our Excel.

27. Can questions be randomized?
Yes, questions can be shown in random order and with large enough pool of questions, each student can have different set of questions.

28. Is it possible to group users?
Yes, users can be organized into groups. It is even possible to create sub-groups to groups, segmenting into as many levels as necessary.

29. Can the questions be defined by difficulty?
Yes, you can predefine the difficulty to each question inside a test, and different number of points according to the level of question difficulty.

30. Is API integration supported?
Depending on the API, it might be possible. Please contact us for more information.

31. Does YouTestMe software support tests for Permits to Work (PTW) System Evaluation?
Yes. It can be adjusted to support all types of standards.

32. Is there a limit to the number of administrators?
There is no limit in number of administrators.

33. Is it possible to shuffle answer option order?
Both answer and question order can be shuffled.

34. Is there a limit to the number of candidates involved in test taking?
There is no limit to the number of candidates.

35. Is it possible to set a different number of attempts to take the test?
The system can be modified to meet this requirement.

36. Are the results available to candidates immediately?
It is possible to provide results immediately or upon confirmation, if chosen.

37. Is there any way to clear all test sessions and deploy a test from scratch with new participants?
Yes. With the help of test generator, person responsible for creating tests can predefine the test settings once and save them as test template. This saves time when similar tests need to be created with new participants.

Retrieved from "https://wiki.youtestme.com/index.php?title=Frequently_Asked_Questions&oldid=1203"