Difference between revisions of "IFSE Help Center"
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Revision as of 15:48, 21 June 2021
Customer Support Contact Information
| Phone: | +1 888 418 1718 and +1 647 558 6017 |
| Email Address: | support@youtestme.com |
Important links
| Link to Production Environment: | https://ifse.youtestme.com/ |
| Link to Sandbox Environment: | https://demo13.youtestme.com |
Standard Instructional Materials
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
Getting Started with YouTestMe
| Link | Description |
|---|---|
| Getting Started with YouTestMe GetCertified | Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily. |
| Application Overview | One-minute overview of the main modules in YouTestMe GetCertified 10.0 |
Users
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Roles and Permissions | Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. | Video |
| 2 | User Groups | A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. | Video |
| 3 | How to create User Group Manager | Instructions on creating a role in the application that has permission to access, create, and/or manage user groups. | Video |
Tests
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Creating a simple test | Explanation on how to create a simple test without sections and assign candidates to it. | Video |
| 2 | How to Predefine Feedback to Answers | Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process. | Video |
| 3 | How to Set Up Report Content | Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers | Video |
| 4 | How to Define Grading Scales and Passing Marks | Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. | Video |
| 5 | Test-Taking Process | Candidate's perspective of the Test-taking Process and quick overview of all question types | Video |
Questions and Question Pools
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Question Pools | In this video, you will learn about question pool functionalities and 10 question types supported by YouTestMe GetCertified. | Video |
| 2 | How to create a new question within a question pool | Instructions on how to manage question pool, create questions within it, add a translation, set a scoring method, create a branching, and add mathematical formulas. | Video |
| 3 | Question Tags | Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain. | Video |
| 4 | Pool questions excel template - Documentation | The document explains the Pool questions Excel template sheets and columns and how to fill them. The recommended values of Question ID, External ID, and Data Source columns for the IFSE use-case are listed in this document. | |
| 5 | IFSE Questions Import Excel Sample | Sample of filled Excel file with different types of questions adapted for the IFSE use-case. | XLSX |
| 6 | Single Choice Question | Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. | Video |
| 7 | Multiple Choice Question | Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process. | Video |
| 8 | Branching Questions | Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response. | Video |
Proctoring
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Online Proctoring (Candidate's Perspective) | Instructions on how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor | Video |
| 2 | Online Proctoring (Proctor's Perspective) | Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments | Video |
System
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | How to Change and Reset the Password | Instructions on how to change and reset the personal password and change other user's password. | Video |
| 2 | How to change application theme and branding | Instructions on how to change application theme, the appearance of the login page, logo, and favicon. | Video |
UAT Instructional Materials
Online Exams - Starting Exams Using a Deep Link
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 1 | Accessing the Test using the Deep Link | Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc. | Article |
| 1 | Accessing the Application using the Deep Link | IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc. and immediate test access. | Video |
Booking Enhancements
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 24 | Exam locations table to store all location addresses for pull-down list | For IFSE user to pre-setup all paper exam locations with location name, address, phone | Video |
| 25 | Proctors table to store all proctor's information for pull-down list | For IFSE user to pre-setup all proctor's information with name, address, email address, phone | Video |
| 26 | Paper exam session - to set up physical exam sessions | For IFSE user to set up paper exam sessions by selecting a location from the pull-down list, select/assign proctor from the pull-down list, setup date/time, seat limit. | Video |
| N/A | How to edit the common session | For IFSE user to be able to edit the previously created common session. | Video |
| N/A | How to assign proctors to the common session | For IFSE user to be able to assign the proctors to the common session. | Video |
PearsonVue Exams
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 7 | How to create an exam for PearsonVue integration | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |
| 7 | How to import PearsonVue test results | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |
| 7 | How to export the PearsonVue files with simulated test results and import PearsonVue test results with exported files | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |
Exam enhancements
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 3 | How to Create Test Using Test Generator | - Exam questions in the pool can be categorized in various difficulties (for examples, easy-medium-hard, etc.)
- Exam can be set up to include a number of questions from each category (for example, 5 questions from easy, 5 from medium, 5 from hard). |
Video |
| 13 | Learn about Question Pools | Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. | Video |
| 13 | Learn about Question Tags | Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. | Video |
| 14 | How to create Question Pool Manager | Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields | Video |
| 16 | How to import the questions in the question pool using the predefined excel template | Assigning tag words to each exam questions for users to be able to search for questions based on certain word(s) (can be incorporated into # 13). | Video |
| 17 | Test-Taking Process (with personal report) | - Feedback to student for each exam/test answer.
- User to be able to enable/disable feedback display. |
Video |
| N/A | How to Manually Create Multiple Test Versions | For IFSE user to be able to manually create multiple test versions. | Video |