Idecpro SA

Customer Support Contact Information

Email Address

support@youtestme.com

Important Links

Production Environment

https://idecprosa.youtestme.com/ytm82/login.xhtml

Instructions for using YouTestMe GetCertified

General Instructions

Get Started with YouTestMe

Users

Link	Description
Roles and permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
User groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to assign a manager to a user group	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
How to register with self-registration module enabled or disabled	This article explains how to enable/disable the self-registration option.
How to change users' information	This article explains how to change users’ personal information. Users with administrator roles can edit any user’s personal information within the system.

Tests

Link	Description
How to create a test with sections	Step-by-step explanation on how to create a test with test sections.
How to create a generated test	Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
Automated proctoring	Step-by-step instructions on how to enable automated proctoring mode.
Student's perspective of the test-taking process with automated proctoring	Step-by-step instructions on how to take a test with Automated Proctoring.
How to set up report content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.

Questions

Link	Description
How to create a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
Importing questions through an Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics	Instructions on how to access and examine statistics on questions in the selected question pool.
Question types	An overview of question types in YouTestMe.
Single choice vs multiple choice questions	Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
Open-ended question	Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
Fill in the blanks question	Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
How to create true/false question	This article will explain how to create a True/ False question type with the scoring methods By a combination of answers and By Answer Weight.
How to create matching questions	This article serves to guide users in creating a matching question.
How to create ordering question	This article will explain the creation process of the ordering question type.
How to create hot spot questions	This article explains how to create hot spot questions.
How to create essay questions	This article will explain the creation process of the Open-ended question type.
How to randomize questions & answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
How to fill in the Excel template for each question type	Instructions on how to fill in the Excel template to upload the questions.

System

Link	Description
How to white label the application	Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
How to configure mail server settings	Instructions on how to configure mail server settings.
How to configure notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
How to set automatic upcoming sessions reminder	This article explains how to set an automatic upcoming session reminder to notify candidates of upcoming tests.
How to customize email notifications	This article explains how to customize email notifications. These timely notifications help candidates stay informed, resulting in a smoother and less stressful exam experience.
How to access and trigger the test notifications	This article provides a guide on managing and triggering email and app test notifications in the GetCertified application.
Sending group notifications to all test candidates	This article will explain how to efficiently send group email notifications to all candidates assigned to a specific test. Leveraging this notification feature allows you to disseminate essential information, announcements, or updates seamlessly.
How to include a direct link in results email notifications	This article provides instructions on informing candidates of their results through email notification, including a link that grants candidates direct access to the results section.

Reporting

Link	Description
Reports overview	One-minute overview of the reports in YouTestMe GetCertified.
How to access and use predefined reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.
Record & Review process	This article will introduce you to the Record&Review process, where the system records the candidate during the whole test-taking process by flagging suspicious parts of the recording. Once the exam is completed, a human proctor reviews the recorded video within a maximum of 12 hours after the exam is finished. The proctor will rate and provide a report for each student based on their behavior during the exam. The primary advantage of the Record&Review process is that students can take exams at any time rather than being limited to pre-scheduled exam times set by the test organizer.
How to filter unreviewed proctoring reports	This article explains how to filter proctoring reports.  Proctors can review all test attempts in the testing sessions that they are assigned to. But also, they can use the search to display only the desired sessions or attempts.
How to access the achieved certificates report	This article explains accessing and exporting the predefined report for achieved certificates as a PDF/Excel file.