Customer Support Contact Information

Phone:	+1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
Email Address:	support@youtestme.com

Important links

Link to Production Environment:	https://ifse.youtestme.com/
Link to Sandbox Environment:	https://demo13.youtestme.com

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Getting Started with YouTestMe GetCertified	Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily.
Application Overview	One-minute overview of the main modules in YouTestMe GetCertified 10.0

Link	Description	Type
YouTestMe GetCertified Roles and Permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.	Video
YouTestMe GetCertified User Groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.	Video
YouTestMe GetCertified How to create User Group Manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.	Video

Link	Description	Type
Creating a simple test	Explanation on how to create a simple test without sections and assign candidates to it	Video
Test-Taking Process	Candidate's perspective of the test-taking process and quick overview of all question types	Video

Step	Link	Description	Type
1	How to create a new question within a question pool	Instructions on how to manage question pool, create questions within it, add a translation, set a scoring method, create a branching, and add mathematical formulas.	Video
2	How to import the questions in the question pool using the predefined excel template	Instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.	Video
3	Single Choice Question	Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.	Video
4	Multiple Choice Question	Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process.	Video
5	Branching Questions	Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.	Video
6	How to Provide Feedback to Answers	Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process.	Video
7	How to create Question Pool Manager	Instructions on creating a role in the application that has permission to access, create, and/or manage question pools.	Video

Link	Description	Type
Online Proctoring (Candidate's Perspective)	Instructions on how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor	Video
Online Proctoring (Proctor's Perspective)	Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments	Video

Link	Description	Type
How to Change and Reset the Password	Instructions on how to change and reset the personal password and change other user's password.	Video
How to change application theme and branding	Instructions on how to change application theme, the appearance of the login page, logo, and favicon.	Video

Link	Description	Type
Accessing the test using the deep link	Instructions on how to generate the deep test links and provide candidates easy and immediate test access	Article
Configuring single sign-on	Instructions on how to configure the single sign-on	Article