Customer Support Contact Information

Phone:	+1 888 418 1718
Email Address:	ccva-support@youtestme.com

Important Information

	Dates when I can take the test	Hours when I can take the test	Support Response Time
CVA Trial Test	March 14-25 (Monday - Friday) (for the April Exam) September 13-24 (Monday - Friday) (for the October Exam)	12:00 Noon to 8:00 p.m. Central Time Weekdays only: Monday through Friday Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.	As soon as possible, within 8 hours or less
CVA Exam	April 1-14 (weekdays or weekends) October 1-14 (weekdays or weekends)	Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.	Immediate response during the stated hours

Link to Official GetCertified instance:	https://ccva.youtestme.com/
Use the following link to test your equipment (camera, microphone, internet, computer)	https://proctoredu.com/check

Link	Description
CVA Test Taking Guide	This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.
Test-taking with remote proctoring	YouTube video explanation on how to start a proctored test and complete equipment check

Link	Description
Frequently Asked Questions	Frequently Asked Questions - Using YouTestMe GetCertified Application
Technical Issues Guide	Guide with solutions to technical issues