Customer Support Contact Information
As outlined in our agreement, YouTestMe shall provide technical support to Kyriba via email, Webex, or phone, with a response time of up to 8 business hours during standard business days.
| Email Address: |
support@youtestme.com
|
| Contact Phone:
|
888-418-1718
|
Training Offerings for Kyriba Staff
YouTestMe offers comprehensive training sessions for Kyriba staff, designed to enhance familiarity and expertise with our platform. Each session includes a 1-hour demonstration followed by a 30-minute Q&A. Training is billed hourly at $200, with each standard session lasting 1.5 hours. Below are the training modules available:
| Training Module
|
Description
|
Standard Duration
|
Cost
|
| Administrator Training
|
Overview of administrator functionalities, including managing system settings, configuring user roles, and handling application settings.
|
1.5 hours
|
$300
|
| Instructor Training
|
Guidance on creating tests, managing candidate assignments, and handling test-related workflows within the application.
|
1.5 hours
|
$300
|
| Question Pool Manager Training
|
Training on question pool management, including importing questions and overseeing the question review process.
|
1.5 hours
|
$300
|
| Proctoring Training
|
Simulation of proctoring capabilities, covering candidate experience, AI proctoring features, and detection of violations within the proctoring system.
|
1.5 hours
|
$300
|
Important links
Instructions for using YouTestMe GetCertified
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
| Link
|
Description
|
| Getting Started with YouTestMe GetCertified
|
This document aims to provide the complete guide to getting started with YouTestMe GetCertified and
recommendations for the best use cases, enabling you to easily organize the whole testing process.
|
Users
| Link
|
Description
|
| How to Assign Default User Roles and Create New Custom Roles |
Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
|
| How to Manually Create a User
|
This article outlines the steps for manually adding a new user, customizing the account settings, and communicating the account creation to them.
|
| How to bulk import users
|
Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
|
Tests
Questions
System
| Link
|
Description
|
| How to white label the application |
Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
|
| How to configure notifications
|
Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
|
Certification
| Link
|
Description
|
| How to Create and Manage Certificates
|
YouTestMe provides users with the ability to generate certified tests, allowing candidates to receive certificates upon completing assignments. This article comprehensively explains how to create, integrate, and manage user access to certificates.
|
Proctoring and Browser Lockdown
| Link
|
Description
|
| How to Organize a Secure Test Using the Lockdown Browser
|
This article aims to provide a comprehensive guide for organizing a test using the lockdown browser, which prevents unauthorized actions and violations during the test.
|
| How to Take a Proctored Test
|
This article will explain how to take a proctored test from candidate's perspective.
|
| Record & Review Process
|
This article will introduce you to the Record&Review process, where the system records the candidate during the whole test-taking process by flagging suspicious parts of the recording.
|
| Equipment check components
|
Components such as the browser, network connectivity, camera, microphone, and screen undergo thorough verification to guarantee seamless operation.
|
Reporting
| Link
|
Description
|
| Reports overview
|
Short video on how to manage test reports.
|
| How to access and use predefined reports
|
Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
|
| Report builder
|
Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
|
| How to schedule reports
|
Step-by-step instructions on how to schedule automated report sending by email at specified times.
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| Question Pools Statistics
|
Detailed instructions on candidate's performance on question pool.
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| Favorite Reports
|
A walkthrough of the favorite reports page of the reporting module.
|