OLCC

Customer Support Contact Information

Email Address:

support@youtestme.com

Important links

Link to Official GetCertified instance:

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Getting Started with YouTestMe GetCertified	This document aims to provide the complete guide to getting started with YouTestMe GetCertified and recommendations for the best use cases, enabling you to easily organize the whole testing process.

Users

Link	Description
Roles and Permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
How to Manually Create a New User	Instructions on how to add a new user manually.
YouTestMe GetCertified - User Groups	A quick overview of the User Groups module, instructions on how to organize users into groups, and examine group statistics.
YouTestMe GetCertified - How to Assign User Groups to a Testing Session	Step-by-step instructions on creating a testing session for your test, and assigning a user group to the testing session.
YouTestMe GetCertified - How to create a User Group Manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.

Tests

Link	Description
How to create a simple test	Step-by-step instructions on how to create a simple test without sections.
How to create a generated test	Step-by-step instructions on how to to use a test generator to create many different versions of the same test.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
YouTestMe GetCertified - How to Enable LockDown Browser	Instructions on how to secure testing environment within YouTestMe by enabling a LockDown browser during the test creation process.
How to Allow Test Retakes	Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
How to Set Up Report Content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
How to Create a Survey	Step-by-step instructions on how to create a survey.

Questions

Link	Description
How to create a question pool	Instructions to help you understand question pools.
How to create a new question within a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
How to create question pool manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools.
Question types	An overview of question types in YouTestMe.
Single choice question	Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
Multiple choice question	Step-by-step instructions on how to create a multiple choice question type, explanation of its configurations and a preview of it in a test-taking process.
True/False question	Step-by-step instructions on how to create a true/false question type, explanation of its configurations, and a preview of it in a test-taking process.
Essay questions	Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
Matching questions	Step-by-step instructions on how to create a matching question type, explanation of its configurations, and a preview of it in a test-taking process.
Fill in the blanks question	Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
Branching questions	Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.
Essay questions	Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
Ordering questions	Step-by-step instructions on how to create an ordering question type, explanation of its configurations, and a preview of it in a test-taking process.
Open-ended questions	Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
Hot spot questions	Step-by-step instructions on how to create a hot spot question type, explanation of its configurations, and a preview of it in a test-taking process.
Matrix questions	Step-by-step instructions on how to create a matrix question type, explanation of its configurations, and a preview of it in a test-taking process.
Importing questions with Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to randomize questions & answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.

Training courses

Link	Description
How to create training course with existing and ad-hoc test	Instruction to creating training course with existing and ad-hoc test.
How to add step to a training course	Instructions for adding steps, tests and multimedia files to a training course.
How to add an attachment to a training course step	Instruction to adding attachments to a training course step.
How to assign candidates to a training course	Instructions for assigning candidates to a training course.
How to pin a training course to the assignments	Instructions on how to pin a training course to the assignments and make it available to all application users on their assignments screen.
How to place candidates in a specific training course step	Instructions for placing candidates in a specific training course step.
How to take a training course	Instructions for taking a training course.

System

Link	Description
YouTestMe GetCertified - How to Change and Reset the Password	Step-by-step instructions on how to change and reset the personal password and change other user's password.
How to white label the application	Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
How to change the language of the application	Instructions on how to change the language on the login page and on profile.
How to use multilingual interface	Instructions on how to enable additional languages for application interface and tests, allowing users to choose their preferred language.
How to configure mail server settings	Instructions on how to configure mail server settings.
YouTestMe GetCertified - How to Configure Notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.

Reporting

Link	Description
Reports Overview	One-minute overview of the reports in YouTestMe GetCertified.
Report Builder	Instructions on obtaining detailed insight into test/survey statistics or comparing individual items by creating customized and unique reports with employed advanced search filters.
How to Schedule Reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.
How to Display a Basic Report	This article explains how to access, navigate between, and examine predefined reports in the system.
Create custom reports using the report builder	Instructions on how to create custom reports.
How to Access and Use Predefined Reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
How to Track Login and Logout Activities	Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file.