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Customer Support Contact Information
| Phone: | +1 888 418 1718 and +1 647 558 6017 |
| Email Address: | support@youtestme.com |
Important links
| Link to Production Environment: | https://ifse.youtestme.com/ |
| Link to Sandbox Environment: | https://demo13.youtestme.com |
Standard Instructional Materials
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
Getting Started with YouTestMe
| Link | Description |
|---|---|
| Getting Started with YouTestMe GetCertified | Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily. |
| Application Overview | One-minute overview of the main modules in YouTestMe GetCertified 10.0 |
Users
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Roles and Permissions | Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. | Video |
| 2 | User Groups | A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. | Video |
| 3 | How to create User Group Manager | Instructions on creating a role in the application that has permission to access, create, and/or manage user groups. | Video |
Tests
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Creating a simple test | Explanation on how to create a simple test without sections and assign candidates to it. | Video |
| 2 | How to Predefine Feedback to Answers | Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process. | Video |
| 3 | How to Define Grading Scales and Passing Marks | Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. | Video |
| 4 | Test-Taking Process | Candidate's perspective of the Test-taking Process and quick overview of all question types | Video |
Questions and Question Pools
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | How to create a new question within a question pool | Instructions on how to manage question pool, create questions within it, add a translation, set a scoring method, create a branching, and add mathematical formulas. | Video |
| 2 | How to import the questions in the question pool using the predefined excel template | Instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once. | Video |
| 3 | Customer Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/IFSE/IFSE%20-%20Manual%20for%20uploading%20questions%20from%20excel.docx Manual for uploading questions from excel | Manual instructions on how to fill the Excel. | Doc |
| 4 | Single Choice Question | Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. | Video |
| 5 | Multiple Choice Question | Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process. | Video |
| 6 | Branching Questions | Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response. | Video |
| 7 | How to create Question Pool Manager | Instructions on creating a role in the application that has permission to access, create, and/or manage question pools. | Video |
Proctoring
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Online Proctoring (Candidate's Perspective) | Instructions on how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor | Video |
| 2 | Online Proctoring (Proctor's Perspective) | Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments | Video |
System
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | How to Change and Reset the Password | Instructions on how to change and reset the personal password and change other user's password. | Video |
| 2 | How to change application theme and branding | Instructions on how to change application theme, the appearance of the login page, logo, and favicon. | Video |
UAT Instructional Materials
Online Exams - Starting Exams Using a Deep Link
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 1 | Configuring single sign-on | Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc. - IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc. | Article |
| 1 | Accessing the Test using the Deep Link | Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc. - IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc. and immediate test access | Article |
Booking enhancements
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 24 | Exam locations table to store all location addresses for pull-down list | For IFSE user to pre-setup all paper exam locations with location name, address, phone | Video |
| 25 | Proctors table to store all proctor's information for pull-down list | For IFSE user to pre-setup all proctor's information with name, address, email address, phone | Video |
| 26 | Paper exam session - to set up physical exam sessions | For IFSE user to set up paper exam sessions by selecting a location from the pull-down list, select/assign proctor from the pull-down list, setup date/time, seat limit. | Video |
| N/A | How to edit the common session | For IFSE user to be able to edit the previously created common session. | Video |
| N/A | How to assign proctors to the common session | For IFSE user to be able to assign the proctors to the common session. | Video |
PearsonVue Exams
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 7 | How to create an exam for PearsonVue integration | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |
| 7 | How to import PearsonVue test results | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |
| 7 | How to export the PearsonVue files with simulated test results and import PearsonVue test results with exported files | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |