Customer Support Contact Information

Email Address:	support@youtestme.com

Important links

Link to Official GetCertified instance:	https://olcc.youtestme.com/

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.


Link	Description
Getting Started with YouTestMe GetCertified	This document aims to provide the complete guide to getting started with YouTestMe GetCertified and recommendations for the best use cases, enabling you to easily organize the whole testing process.

Link	Description
Roles and Permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
How to Allow Candidates to Self-Register	Instructions on how to enable the self-registration module and allow your students to register in the application without waiting for the administrator's approval.
How to Register When the Self-Registration Module is Enabled	Step-by-step instructions on how to self-register into the application.
YouTestMe GetCertified - How to Approve Registration Request	Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users.
How to customize the self-registration page	Step-by-step instructions on how to customize and modify the registration page according to your needs.

Link	Description
How to create a simple test	Step-by-step instructions on how to create a simple test without sections.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How To Create And Add Certificates To A Test	Instructions on how to create and add certificates to a test.
How to Allow Test Retakes	Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
How to Set Up Report Content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.

Link	Description
How to create a question pool	Instructions to help you understand question pools.
How to create a new question within a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
How to create question pool manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools.
Question types	An overview of question types in YouTestMe.
Single choice question	Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
Importing questions with Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to randomize questions & answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.

Link	Description
YouTestMe GetCertified - How to Change and Reset the Password	Step-by-step instructions on how to change and reset the personal password and change other user's password.
How to white label the application	Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
How to change the language of the application	Instructions on how to change the language on the login page and on profile.
How to use multilingual interface	Instructions on how to enable additional languages for application interface and tests, allowing users to choose their preferred language.
How to configure mail server settings	Instructions on how to configure mail server settings.
YouTestMe GetCertified - How to Configure Notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.

Link	Description
Reports Overview	One-minute overview of the reports in YouTestMe GetCertified.
Report Builder	Instructions on obtaining detailed insight into test/survey statistics or comparing individual items by creating customized and unique reports with employed advanced search filters.
How to Schedule Reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.
How to Display a Basic Report	This article explains how to access, navigate between, and examine predefined reports in the system.
How to Access and Use Predefined Reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
How to Track Login and Logout Activities	Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file.