Customer Support Contact Information
YouTestMe is dedicated to providing comprehensive customer support services to ensure a seamless experience for both candidates and administrators. With a commitment to excellence, we offer around-the-clock assistance, ensuring that no matter the time, support is readily accessible.
| Type
|
Description
|
Contact information
|
| Phone Support for Client’s Administrators
|
Quick resolution of technical issues is ensured through responsive phone support.
|
888 418-1718
|
| Email Address
|
Detailed requests are addressed through email, with a turnaround time of within 24 hours. |
support@youtestme.com
|
| In-App Chat
|
Candidates can seamlessly interact with our support team while in the YouTestMe system, receiving instant assistance.
|
The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you.
|
Environments
API
Links
Tutorials
Standard Instructions for using YouTestMe GetCertified
This chapter contains instructional documents and videos on how to use YouTestMe GetCertified application.
| Link
|
Description
|
| Getting Started with YouTestMe GetCertified
|
An overview of the main modules in YouTestMe GetCertified, an online platform for knowledge examination, training, and certification.
|
| YouTestMe Knowledge Base
|
The YouTestMe Knowledge Base is an extensive resource hub where users can find detailed documentation, troubleshooting guides, and FAQs to effectively use the YouTestMe system. It includes step-by-step tutorials, tips for optimizing system performance, and advice for resolving common issues. This platform is ideal for both new and experienced users seeking to deepen their understanding of the YouTestMe features and functionalities.
|
Users
| Link
|
Description
|
| How to Assign Default User Roles and Create New Custom Roles |
In this article, you’ll learn about the default user roles in the system, how to assign them to users, and how to create custom roles tailored to your needs. User roles function as permission labels, defining what users can do in the application and granting them different levels of access and authorization.
|
| User groups |
A quick overview of User Groups module and instructions on how to organize users into groups.
|
| How to assign a manager to a user group |
Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
|
| How to bulk import users |
Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
|
| How to change users’ information
|
This article explains how to change users’ personal information. Users with administrator roles can edit any user’s personal information within the system.
|
| How to Change the Welcome Page Based on User Roles
|
YouTestMe offers users the capability to customize the welcome page displayed for each user role upon logging in.
This article explains how to change the landing page for users based on their roles in the system. For more details, please watch our video covering this topic.
|
| How to Create a Question Creator Security Role
|
This article provides a step-by-step guide on creating a Question Creator security role within the application. This role will possess permissions to create and manage question pools and access, create, and manage questions.
|
Tests
| Link
|
Description
|
| How to Create a Simple Test without Sections
|
This article explains how to create a simple test without sections and assign candidates.
|
| How to Configure Test Retake Attempts
|
This article provides a comprehensive guide on how to enable test retakes, set the time required between attempts, and establish a maximum number of test retake attempts. Whether you’re creating a new test or modifying existing ones, this article will walk you through the process step by step.
|
| How to define grading scales and passing marks |
Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
|
| How to set up report content
|
Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
|
| How to Take a Test
|
This page will explain test-taking process from a student’s perspective.
|
| How to Schedule a Testing Session
|
This article explains the process of creating a customized testing session and manually adding students to it. By following these steps, you can assign a test tailored to your specific requirements to the relevant candidates.
|
Questions
| Link
|
Description
|
| How to Create and Use Question Pools
|
This article provides a guide on creating and organizing questions into question pools. A question pool, or question bank, is a collection of questions that facilitates the convenient and efficient addition of questions into one or more tests simultaneously. These pools can be structured hierarchically, allowing users to create multiple sub-pools, with the questions from sub-pools also visible in the main pool.
|
| Importing questions through an Excel template
|
Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
|
| How to create a question pool |
Step-by-step instructions on how to create a new question pool and add a question to the pool.
|
| Question Categories
|
A walkthrough of the question categories tab of the custom properties page.
|
| Adding values in questions for the defined categories
|
How to add categories to the questions.
|
| Question tags
|
This article explains how to create question tags, add them to questions, and filter questions in pools by the tags they contain.
|
| How to track question statistics
|
Instructions on how to access and examine statistics on questions in the selected question pool.
|
| Single choice vs multiple choice questions |
Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
|
| How to Create Branching Questions
|
Step-by-step instructions on how to create branching questions including single choice questions, multiple choice branching and true/false branching.
|
| How to randomize questions & answers |
Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
|
| How to Import Questions with More Category Values via Excel |
This article explains how to import questions (with additional category values) into the question pool using an Excel template.
|
System
| Link
|
Description
|
| How to Change Application Theme and Branding
|
This article will explain how to change the application theme, the login page appearance, the logo, and the favicon.
|
| Building an Effective Test Library for Your Website with YouTestMe
|
If you’re looking to create a comprehensive test library for your organization, YouTestMe provides an excellent example of what can be achieved.
|
| How to Enable/Disable Accessibility Mode
|
This article will explain how to turn the accessibility mode on/off in GetCertified.
|
Reporting
| Link
|
Description
|
| Reports overview
|
Short video on how to manage test reports.
|
| How to access and use predefined reports
|
Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
|
| Report builder
|
Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
|
| How to schedule reports
|
Step-by-step instructions on how to schedule automated report sending by email at specified times.
|
| Question Pools Statistics
|
Detailed instructions on candidate's performance on question pool.
|
| Favorite Reports
|
A walkthrough of the favorite reports page of the reporting module.
|
Development cycle 1
NOTE: Please use the following environment for the user acceptance testing (UAT): siemens-healthineers-sandbox.youtestme.com
| Requirement
|
Instructions
|
| Prototyping test creation from the internal LMS or directly from the YouTestMe Siemens Healthineers version
|
Article (Chapter 7)
|
Development cycle 2
NOTE: Please use the following environment for the user acceptance testing (UAT): siemens-healthineers-sandbox.youtestme.com
| Requirement
|
Instructions
|
| Implementation of the SSO mechanism
|
|
| Creation of importers for questions and question pools.
|
|
Development cycle 3
NOTE: Please use the following environment for the user acceptance testing (UAT): siemens-healthineers-sandbox.youtestme.com
| Requirement
|
Instructions
|
| Creation of importers for tests
|
|
| Integration setup
|
|