Customer Support Contact Information

Email Address:	support@youtestme.com

Important links

Link to Official GetCertified instance:	https://evha.youtestme.com/
YouTestMe Knowledge Base:	https://www.youtestme.com/support-and-faq/
YouTestMe Feature Videos:	https://www.youtestme.com/feature-videos-version-12-0/

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.


Link	Description
Getting Started with YouTestMe GetCertified	This document aims to provide the complete guide to getting started with YouTestMe GetCertified and recommendations for the best use cases, enabling you to easily organize the whole testing process.

Link	Description
How to Assign Default User Roles and Create New Custom Roles	Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
How to Manually Create a User	This article outlines the steps for manually adding a new user, customizing the account settings, and communicating the account creation to them.

Link	Description
How to Create a Simple Test without Sections	This article explains how to create a simple test without sections and assign candidates.
How to create a test with sections	Step-by-step explanation on how to create a test with test sections.
How to create a generated test	Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to set up report content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.

Link	Description
How to create a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
Importing questions through an Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics	Instructions on how to access and examine statistics on questions in the selected question pool.
Question types	An overview of question types in YouTestMe.
Single choice vs multiple choice questions	Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
Open-ended question	Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
Fill in the blanks question	Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
How to randomize questions & answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
How to fill in the Excel template for each question type	Instructions on how to fill in the Excel template to upload the questions.

Link	Description
How to white label the application	Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
How to configure mail server settings	Instructions on how to configure mail server settings.
How to configure notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.

Link	Description
Reports overview	One-minute overview of the reports in YouTestMe GetCertified.
How to access and use predefined reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.