Customer Support Contact Information
| Email Address: |
support@youtestme.com
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Important links
| Link to Official GetCertified instance:
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Instructions for using YouTestMe GetCertified
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
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Description
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| Getting Started with YouTestMe GetCertified
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This document aims to provide the complete guide to getting started with YouTestMe GetCertified and
recommendations for the best use cases, enabling you to easily organize the whole testing process.
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Users
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Description
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| Roles and permissions |
Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
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| User groups |
A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
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| How to assign a manager to a user group |
Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
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| How to manually create a user
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This article outlines the steps for manually adding a new user, customizing the account settings, and communicating the account creation to them.
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| How to register with self-registration module enabled or disabled
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This article explains how to enable/disable the self-registration option.
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| How to enable self-enrollment in user groups
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This article explains how to enable self-enrollment in user groups. It allows users to enroll themselves into groups without a user group manager’s manual approval.
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Training courses
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Description
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| How to create training courses
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This article explains the process of creating a training course, creating training course steps, and the seamless integration of candidates into the training. Training courses are sets of lessons organized into steps that include assignments (tests or surveys) and additional materials (different types of multimedia content).
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| How to assign candidates to training courses using registration links
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This article outlines the process of automatically assigning candidates to training courses via a registration link.
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| How to add steps to a training course
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Training courses are a series of lessons organized into training course steps. Each training course step can include an assignment (test or survey) and attachments (training course materials). This article explains how to add new steps to a training course.
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| How to add existing or ad hoc tests to a training course step
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Training courses are a series of lessons organized into steps. Each step may include a test, survey, and/or various types of attachments (training course materials). This article will explain how to add an existing test or create an ad-hoc test for a training course step.
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| How to assign and unassign candidates to a training course
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This article explains how to assign and unassign candidates to a training course.
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| How to assign training course manager
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This article explains how to assign a manager to a training course. A training course manager can add steps and training course materials and assign tests, or ad-hoc tests, to the training course. Moreover, they can assign candidates to a course and manage the roles of other application users.
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| How to take a training course
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This article explains the taking training process from the “My assignments” tab.
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Tests
| Link
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Description
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| How to create a generated test |
Step-by-step instructions on how to use a test generator to create many different versions of the same test.
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| Automated proctoring |
Step-by-step instructions on how to enable automated proctoring mode.
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| Student's perspective of the test-taking process with automated proctoring |
Step-by-step instructions on how to take a test with Automated Proctoring.
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| How to organize a secure test using the lockdown browser
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This article aims to provide a comprehensive guide for organizing a test using the lockdown browser, which prevents unauthorized actions and violations during the test.
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| How to set up report content
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Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
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| How to create a simple test
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This article explains how to create a simple test without sections and assign candidates.
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| How to create automatic question feedback
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This article explains how to create question feedback that will be automatically displayed to all candidates in the personal report without the instructor’s manual addition. Automatic question feedback can be added to existing questions or new questions independently of the question’s type.
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| How to add question feedback when grading a test
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To give question feedback on a candidate’s answers when grading a test, a test manager can follow the steps outlined in this article. The feedback provided by the test manager will be visible in the candidate’s personal report for future reference.
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| How to create and manage certificates
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YouTestMe provides users with the ability to generate certified tests, allowing candidates to receive certificates upon completing assignments. This article comprehensively explains how to create, integrate, and manage user access to certificates.
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| Assign certificates to users in bulk via Excel
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This article explains how to assign certificates to multiple users using a predefined Excel template you can upload into the application.
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| Adding custom certificate templates
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This article explains the procedure for creating custom certificate templates is described. A certificate template is a .jasper file (Jasper report) produced by compiling a .jrxml file. Creation and compilation of .jrxml files are performed using Jasper reports software. We will refer to both .jrxml and .jasper documents as templates.
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| How to create a proctored test using YouTestMe proctoring solution
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This article explains how to create a proctored test.
In the YouTestMe platform, test creators can offer proctored tests with two distinct monitoring options. They can choose live proctored tests, where a human proctor supervises test-takers in real time to ensure compliance with exam rules and maintain integrity. Alternatively, they can opt for AI-proctored tests, where artificial intelligence takes on the role of monitoring. Using advanced algorithms and machine learning, the AI system detects and prevents potential cheating or misconduct. Both options uphold high standards of exam integrity while catering to different supervision needs.
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| How to purchase, book, cancel, retake or reschedule exam session
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This article provides guidance on booking exam sessions, covering processes like purchasing, canceling, retaking, or rescheduling a testing session.
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Questions
System
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Description
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| How to white label the application |
Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
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| How to personalize the home page layout based on user roles
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This article explains how to customize the home page layout for different user roles. Widgets provide quick access to essential information and allow users to navigate specific features without searching through the application manually. By tailoring widgets for each role, organizations can improve efficiency and user experience.
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| How to configure mail server settings |
Instructions on how to configure mail server settings.
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| How to configure notifications
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Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
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| How to set up support contact
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Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
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| How to customize email notifications
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This article explains how to customize email notifications. These timely notifications help candidates stay informed, resulting in a smoother and less stressful exam experience.
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| How to access and trigger the test notifications
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This article provides a guide on managing and triggering email and app test notifications in the GetCertified application.
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| Sending group email notifications to all test candidates
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This article will explain how to efficiently send group email notifications to all candidates assigned to a specific test. Leveraging this notification feature allows you to disseminate essential information, announcements, or updates seamlessly.
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Reporting
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Description
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| Reports overview
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One-minute overview of the reports in YouTestMe GetCertified.
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| How to track question statistics
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This article explains how to access and examine statistics on questions in the selected question pool. There is a report on candidates’ performance on each question pool, graphical representations of questions broken down by type, and difficulty level.
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| How to access and use predefined reports
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Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
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| Report builder
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Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
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| How to schedule reports
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Step-by-step instructions on how to schedule automated report sending by email at specified times.
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| Record and Review process
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This article will introduce you to the Record&Review process, where the system records the candidate during the whole test-taking process by flagging suspicious parts of the recording.
Once the exam is completed, a human proctor reviews the recorded video within a maximum of 12 hours after the exam is finished. The proctor will rate and provide a report for each student based on their behavior during the exam.
The primary advantage of the Record&Review process is that students can take exams at any time rather than being limited to pre-scheduled exam times set by the test organizer.
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| How to filter unreviewed proctoring reports
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This article explains how to filter proctoring reports. Proctors can review all test attempts in the testing sessions that they are assigned to. But also, they can use the search to display only the desired sessions or attempts.
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| How to access the achieved certificates report
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This article explains accessing and exporting the predefined report for achieved certificates as a PDF/Excel file.
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