Difference between revisions of "CCVA Help Center"

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(Created page with "=Customer Support Contact Information= {|class="wikitable" |- || '''Phone:''' || +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107 |- || '''Email Address:''' || ccva-sup...")
 
 
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{|class="wikitable"
 
{|class="wikitable"
 
|-
 
|-
|| '''Phone:''' || +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
+
|| '''Phone:''' || +1 888 418 1718
 
|-
 
|-
 
|| '''Email Address:''' || ccva-support@youtestme.com
 
|| '''Email Address:''' || ccva-support@youtestme.com
 
|}
 
|}
  
=Important Informations=
+
=Important Information=
 
 
 
{|class="wikitable"
 
{|class="wikitable"
 
!
 
!
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! '''Support Response Time'''
 
! '''Support Response Time'''
 
|-
 
|-
|| '''Technical Trial Test''' ||  
+
|| '''CVA Trial Test''' ||  
* During the second week of March (Monday - Friday) (for the April Exam)  
+
* March 14-25 (Monday - Friday) (for the April Exam)
* During the second week of September (Monday - Friday) (for the October Exam)
+
* September 13-24 (Monday - Friday) (for the October Exam)
 
||  
 
||  
 
* 12:00 Noon to 8:00 p.m. Central Time  
 
* 12:00 Noon to 8:00 p.m. Central Time  
* Weekdays only:  Monday trough Friday
+
* Weekdays only:  Monday through Friday
 +
'''Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.'''
 
|| As soon as possible, within 8 hours or less
 
|| As soon as possible, within 8 hours or less
 
|-
 
|-
|| '''CVA Exam''' || April 1-14 exam window OR October 1-14 exam window (weekdays or weekends) ||
+
|| '''CVA Exam''' ||  
 +
* April 1-14 (weekdays or weekends)
 +
* October 1-14 (weekdays or weekends)
 +
||
 
* Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time  
 
* Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time  
 
* Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time  
 
* Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time  
 +
'''Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.'''
 
|| Immediate response during the stated hours
 
|| Immediate response during the stated hours
 
|}
 
|}
 +
 +
===Important links===
  
 
{|class="wikitable"
 
{|class="wikitable"
 
|-
 
|-
|| '''Link to Official GetCertified instance:''' || https://ccva.youtestme.com/login.xhtml
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|| '''Link to Official GetCertified instance:''' || https://ccva.youtestme.com/
 
|-
 
|-
|| ||  
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|| '''Use the following link to test your equipment (camera, microphone, internet, computer)''' || https://proctoredu.com/check
 
|}
 
|}
  
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! Description
 
! Description
 
|-
 
|-
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide%20for%20First-Time%20Test%20Takers.pdf CVA Test Taking Guide for First-Time Test Takers]
+
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide.pdf CVA Test Taking Guide]
|| This document represents a guide to the payment and test-taking process for Firs-Time Test takers in the YouTestMe GetCertified platform with the Proctoring option turned on.
+
|| This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.
 
|-
 
|-
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/CVA%20Test%20Taking%20Guide%20for%20Candidates%20Re-taking%20the%20Test.pdf CVA Test Taking Guide for Candidates Re-taking the Test]  
+
|| [https://www.youtube.com/watch?v=oA-KstsiKEg&ab_channel=YouTestMe Test-taking with remote proctoring]|| YouTube video explanation on how to start a proctored test and complete equipment check
|| This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
 
 
|}
 
|}
  
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! Description
 
! Description
 
|-
 
|-
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/Frequently%20Asked%20Questions.pdf Frequently Asked Questions]
+
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/CCVA/YTM%20CCVA%20FAQ.pdf Frequently Asked Questions]
 
|| Frequently Asked Questions - Using YouTestMe GetCertified Application
 
|| Frequently Asked Questions - Using YouTestMe GetCertified Application
 +
|-
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/2022-04-09%20-%20YTM%20Support%20Troubleshooting%20Procedure%20For%20Candidates-%20English.pdf Technical Issues Guide]
 +
|| Guide with solutions to technical issues
 
|}
 
|}

Latest revision as of 00:12, 13 September 2022

Customer Support Contact Information

Phone: +1 888 418 1718
Email Address: ccva-support@youtestme.com

Important Information

Dates when I can take the test Hours when I can take the test Support Response Time
CVA Trial Test
  • March 14-25 (Monday - Friday) (for the April Exam)
  • September 13-24 (Monday - Friday) (for the October Exam)
  • 12:00 Noon to 8:00 p.m. Central Time
  • Weekdays only: Monday through Friday

Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.

As soon as possible, within 8 hours or less
CVA Exam
  • April 1-14 (weekdays or weekends)
  • October 1-14 (weekdays or weekends)
  • Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time
  • Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time

Note: You can take the test outside of this time, but if you experience any problem support team will not be able to help you.

Immediate response during the stated hours

Important links

Link to Official GetCertified instance: https://ccva.youtestme.com/
Use the following link to test your equipment (camera, microphone, internet, computer) https://proctoredu.com/check

Test Taking Guide for Candidates

Link Description
CVA Test Taking Guide This document represents a guide to the payment and test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.
Test-taking with remote proctoring YouTube video explanation on how to start a proctored test and complete equipment check

YouTestMe FAQ

Link Description
Frequently Asked Questions Frequently Asked Questions - Using YouTestMe GetCertified Application
Technical Issues Guide Guide with solutions to technical issues