Difference between revisions of "CCVA Help Center"

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|| This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
 
|| This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
 
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|| [https://www.youtube.com/watch?v=nDax5CQaP7E Test-taking with remote proctoring] || YouTube video explanation on how to start a proctored test and complete equipment check
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|| [https://www.youtube.com/watch?v=9WCH8neEsso&feature=youtu.be Test-taking with remote proctoring]|| YouTube video explanation on how to start a proctored test and complete equipment check
 
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Revision as of 23:26, 11 April 2020

Customer Support Contact Information

Phone: +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
Email Address: ccva-support@youtestme.com

Important Informations

Dates when I can take the test Hours when I can take the test Support Response Time
Technical Trial Test
  • During the second week of March (Monday - Friday) (for the April Exam)
  • During the second week of September (Monday - Friday) (for the October Exam)
  • 12:00 Noon to 8:00 p.m. Central Time
  • Weekdays only: Monday trough Friday
As soon as possible, within 8 hours or less
CVA Exam April 1-14 exam window OR October 1-14 exam window (weekdays or weekends)
  • Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time
  • Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time
Immediate response during the stated hours

Important links

Link to Official GetCertified instance: https://ccva.youtestme.com/login.xhtml
Use the following link to test your equipment (camera, microphone, internet, computer) https://proctoredu.com/check

Test Taking Guide for Candidates

Link Description
CVA Test Taking Guide for First-Time Test Takers This document represents a guide to the payment and test-taking process for Firs-Time Test takers in the YouTestMe GetCertified platform with the Proctoring option turned on.
CVA Test Taking Guide for Candidates Re-taking the Test This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
Test-taking with remote proctoring YouTube video explanation on how to start a proctored test and complete equipment check

YouTestMe FAQ

Link Description
Frequently Asked Questions Frequently Asked Questions - Using YouTestMe GetCertified Application