Difference between revisions of "CCVA Help Center"

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* 12:00 Noon to 8:00 p.m. Central Time  
 
* 12:00 Noon to 8:00 p.m. Central Time  
 
* Weekdays only:  Monday through Friday
 
* Weekdays only:  Monday through Friday
'''Note: The support team will be available during the indicated time.  
+
'''Note: The support team will be available during the indicated time. You can take the test outside of this time but at your own risk.'''
You can take the test outside of this time but at your own risk.'''
 
 
|| As soon as possible, within 8 hours or less
 
|| As soon as possible, within 8 hours or less
 
|-
 
|-

Revision as of 17:10, 19 August 2020

Customer Support Contact Information

Phone: +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
Email Address: ccva-support@youtestme.com

Important Informations

Dates when I can take the test Hours when I can take the test Support Response Time
CVA Trial Test
  • March 15-26 (Monday - Friday) (for the April Exam)
  • September 14-25 (Monday - Friday) (for the October Exam)
  • 12:00 Noon to 8:00 p.m. Central Time
  • Weekdays only: Monday through Friday

Note: The support team will be available during the indicated time. You can take the test outside of this time but at your own risk.

As soon as possible, within 8 hours or less
CVA Exam April 1-14 exam window OR October 1-14 exam window (weekdays or weekends)
  • Monday – Friday: 12:00 Noon to 8:00 p.m. Central Time
  • Saturday and Sunday: 12:00 Noon to 5:00 p.m. Central Time

Note: The support team will be available during the indicated time. You can take the test outside of this time but at your own risk.

Immediate response during the stated hours

Important links

Link to Official GetCertified instance: https://ccva.youtestme.com/login.xhtml
Use the following link to test your equipment (camera, microphone, internet, computer) https://proctoredu.com/check

Test Taking Guide for Candidates

Link Description
CVA Test Taking Guide for First-Time Test Takers This document represents a guide to the payment and test-taking process for Firs-Time Test takers in the YouTestMe GetCertified platform with the Proctoring option turned on.
CVA Test Taking Guide for Candidates Re-taking the Test This document represents a guide to the payment and test-taking process for candidates Re-taking Test in the YouTestMe GetCertified platform with the Proctoring option turned on.
Test-taking with remote proctoring YouTube video explanation on how to start a proctored test and complete equipment check

YouTestMe FAQ

Link Description
Frequently Asked Questions Frequently Asked Questions - Using YouTestMe GetCertified Application