Customer Support Contact Information

Email Address:	support@youtestme.com

Important links

Link to Official GetCertified instance:	https://ems.youtestme.com

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.


Link	Description
Getting Started with YouTestMe GetCertified	This document aims to provide the complete guide to getting started with YouTestMe GetCertified and recommendations for the best use cases, enabling you to easily organize the whole testing process.

Link	Description
Roles and permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
User groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to assign a manager to a user group	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.

Link	Description
How to create a test with sections	Step-by-step explanation on creating a test with test sections.
How to create a generated test	Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to Create Training Courses with Existing or Ad-Hoc Tests	Step-by-step explanation on how to attach practice tests to steps in a training course.
How to Add a Step, Test, and Multimedia Files to a Training Course	Step-by-step explanation on how to add steps, tests, and multimedia in a training course.
How to return a user to the first step after a failed test attempt	Step-by-step explanation on how to return a user to the first step after a failed test attempt in a training course.
How to Return a User to the First Step After a Failed Test Attempt	Step-by-step explanation on how to return a user to the first step after of a training course after a failed test attempt.
How to Allow Test Retakes	Step-by-step explanation on How to allow test retakes.

Link	Description
How to create a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
Importing questions through an Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics	Instructions on how to access and examine statistics on questions in the selected question pool.
Question types	An overview of question types in YouTestMe.
Single choice vs multiple choice questions	Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.

Link	Description
How to white label the application	Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
How to configure mail server settings	Instructions on how to configure mail server settings.
How to configure notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.

Link	Description
Reports overview	One-minute overview of the reports in YouTestMe GetCertified.
How to access and use predefined reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.

Link	Description
Roles and permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
User groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to assign a manager to a user group	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.