EMS

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Customer Support Contact Information

Email Address: support@youtestme.com

Important links

Link to Official GetCertified instance: https://ems.youtestme.com

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link Description
Getting Started with YouTestMe GetCertified This document aims to provide the complete guide to getting started with YouTestMe GetCertified and

recommendations for the best use cases, enabling you to easily organize the whole testing process.

Users

Link Description
Roles and permissions Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
User groups A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to assign a manager to a user group Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.

Tests

Link Description
How to create a test with sections Step-by-step explanation on creating a test with test sections.
How to create a generated test Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to Allow Test Retakes Step-by-step explanation on How to allow test retakes.

Questions

Link Description
How to create a question pool Step-by-step instructions on how to create a new question pool and add a question to the pool.
Importing questions through an Excel template Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics Instructions on how to access and examine statistics on questions in the selected question pool.
Question types An overview of question types in YouTestMe.
Single choice vs multiple choice questions Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.

System

Link Description


How to white label the application Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
How to configure mail server settings Instructions on how to configure mail server settings.
How to configure notifications Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact Instructions on how to set up the procedure for contacting support from the application and customize the contact form.

Reporting

Link Description
Reports overview One-minute overview of the reports in YouTestMe GetCertified.
How to access and use predefined reports Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports Step-by-step instructions on how to schedule automated report sending by email at specified times.

Training courses

Link Description
How to Add an Attachment to the Training Course Step Step-by-step instructions on how to add attachments to the training course step.
How to Pin Training Course to the Assignments Step-by-step instructions on how to pin a training course to the My assignments page.
How to Assign Training Course Manager Step-by-step instructions on how to assign a training course manager.
How to Add a Step, Test and Multimedia Files to a Training Course Step-by-step instructions on adding step, test, and multimedia files to a training course.
How to Create Training Courses with Existing or Ad-Hoc Tests Step-by-step instructions on how to create training courses with existing or ad-hoc tests.
Return the User to the First Step of the Training Course Step-by-step instructions on how to return the user to the first step of a training course after a failed test attempt.