IFSE Help Center

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Customer Support Contact Information

Phone: +1 888 418 1718 and +1 647 558 6017
Email Address: support@youtestme.com

Important links

Link to Production Environment: https://ifse.youtestme.com/
Link to Sandbox Environment: https://demo13.youtestme.com

Standard Instructional Materials

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Getting Started with YouTestMe

Link Description
Getting Started with YouTestMe GetCertified Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily.
Application Overview One-minute overview of the main modules in YouTestMe GetCertified 10.0

Users

Follow the steps below to explore this module.

Steps Link Description Type
1 Roles and Permissions Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. Video
2 User Groups A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. Video
3 How to create User Group Manager Instructions on creating a role in the application that has permission to access, create, and/or manage user groups. Video

Tests

Follow the steps below to explore this module.

Steps Link Description Type
1 Creating a simple test Explanation on how to create a simple test without sections and assign candidates to it. Video
2 How to Predefine Feedback to Answers Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process. Video
3 How to Define Grading Scales and Passing Marks Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. Video
4 Test-Taking Process Candidate's perspective of the Test-taking Process and quick overview of all question types Video

Questions and Question Pools

Follow the steps below to explore this module.

Steps Link Description Type
1 How to create a new question within a question pool Instructions on how to manage question pool, create questions within it, add a translation, set a scoring method, create a branching, and add mathematical formulas. Video
2 Pool questions excel template - Documentation The document explains the Pool questions Excel template sheets and columns and how to fill them. The recommended values of Question ID, External ID, and Data Source columns for the IFSE use-case are listed in this document. PDF
3 IFSE Questions Import Excel Sample Sample of filled Excel file with different types of questions adapted for the IFSE use-case. XLSX
4 How to import the questions in the question pool using the predefined excel template Instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once. Video
5 Single Choice Question Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. Video
6 Multiple Choice Question Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process. Video
7 Branching Questions Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response. Video
8 How to create Question Pool Manager Instructions on creating a role in the application that has permission to access, create, and/or manage question pools. Video

Proctoring

Follow the steps below to explore this module.

Steps Link Description Type
1 Online Proctoring (Candidate's Perspective) Instructions on how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor Video
2 Online Proctoring (Proctor's Perspective) Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments Video

System

Follow the steps below to explore this module.

Steps Link Description Type
1 How to Change and Reset the Password Instructions on how to change and reset the personal password and change other user's password. Video
2 How to change application theme and branding Instructions on how to change application theme, the appearance of the login page, logo, and favicon. Video

UAT Instructional Materials

Online Exams - Starting Exams Using a Deep Link

Requirement Link IFSE Acceptance Criteria Type
1 Accessing the Test using the Deep Link Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc. - IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc. and immediate test access Article
1 Accessing the Application using the Deep Link Instructions on how to test SSO for IFSE users Video

Booking enhancements

Requirement Link IFSE Acceptance Criteria Type
24 Exam locations table to store all location addresses for pull-down list For IFSE user to pre-setup all paper exam locations with location name, address, phone Video
25 Proctors table to store all proctor's information for pull-down list For IFSE user to pre-setup all proctor's information with name, address, email address, phone Video
26 Paper exam session - to set up physical exam sessions For IFSE user to set up paper exam sessions by selecting a location from the pull-down list, select/assign proctor from the pull-down list, setup date/time, seat limit. Video
N/A How to edit the common session For IFSE user to be able to edit the previously created common session. Video
N/A How to assign proctors to the common session For IFSE user to be able to assign the proctors to the common session. Video

PearsonVue Exams

Requirement Link IFSE Acceptance Criteria Type
7 How to create an exam for PearsonVue integration YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). Video
7 How to import PearsonVue test results YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). Video
7 How to export the PearsonVue files with simulated test results and import PearsonVue test results with exported files YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). Video