Difference between revisions of "Ja Europe Help Center"

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=Standard instructional materials=
 
=Standard instructional materials=
  
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
+
This chapter contains instructional documents and videos on how to use YouTestMe GetCertified application.
  
 
===Getting started with YouTestMe===
 
===Getting started with YouTestMe===
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Follow the steps below to explore this module.
 
Follow the steps below to explore this module.
 
{|class="wikitable"
 
{|class="wikitable"
! Steps
 
 
! Link
 
! Link
 
! Description
 
! Description
 
! Type
 
! Type
 
|-
 
|-
| 1 || [https://www.youtube.com/watch?v=WexINhY0EfQ&ab_channel=YouTestMe Roles and permissions] || Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. || Video
+
|| [https://www.youtube.com/watch?v=WexINhY0EfQ&ab_channel=YouTestMe Roles and permissions] || Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. || Video
 
|-
 
|-
| 2|| [https://www.youtube.com/watch?v=qdoi4UtUkE0&ab_channel=YouTestMe How to create user group manager] || Instructions on creating a role in the application that has permission to access, create, and/or manage user groups. || Video
+
|| [https://www.youtube.com/watch?v=qdoi4UtUkE0&ab_channel=YouTestMe How to create user group manager] || Instructions on creating a role in the application that has permission to access, create, and/or manage user groups. || Video
 
|-
 
|-
| 3 || [https://www.youtestme.com/kb/how-to-bulk-import-users/ How to bulk import users] || Explanation of how to import multiple users at once using an Excel template. || Article
+
|| [https://www.youtestme.com/kb/how-to-bulk-import-users/ How to bulk import users] || Explanation of how to import multiple users at once using an Excel template. || Article
 
|-
 
|-
| 4 || [https://www.youtube.com/watch?v=I4fKL2tVtqM User groups] || A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. || Video
+
|| [https://www.youtube.com/watch?v=I4fKL2tVtqM User groups] || A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. || Video
 
|-
 
|-
| 5 || [https://www.youtube.com/watch?v=fFpstUr7fjM&ab_channel=YouTestMe Division Organization through Roles & Permissions] || Manage examination of large organizations and their complex structures with ease, using super and division admins. || Video
+
|| [https://www.youtube.com/watch?v=fFpstUr7fjM&ab_channel=YouTestMe Division Organization through Roles & Permissions] || Manage examination of large organizations and their complex structures with ease, using super and division admins. || Video
 
|-
 
|-
 
|-
 
|-
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Follow the steps below to explore this module.
 
Follow the steps below to explore this module.
 
{|class="wikitable"
 
{|class="wikitable"
! Steps
 
 
! Link
 
! Link
 
! Description
 
! Description
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|-
 
|-
 
|-
 
|-
|| 1 || [https://www.youtube.com/watch?v=dwb0idaAZc8 Creating a simple test] || Explanation on how to create a simple test without sections and assign candidates to it. || Video
+
|| [https://www.youtube.com/watch?v=dwb0idaAZc8 Creating a simple test] || Explanation on how to create a simple test without sections and assign candidates to it. || Video
 
|-
 
|-
|| 2 || [https://www.youtube.com/watch?v=JAHF3lqpeNY Creating a test with sections] || Explanation on how to create a test with sections that can represent different areas of knowledge. || Video
+
|| [https://www.youtube.com/watch?v=JAHF3lqpeNY Creating a test with sections] || Explanation on how to create a test with sections that can represent different areas of knowledge. || Video
 
|-
 
|-
|| 3 || [https://www.youtube.com/watch?v=I1tW2oY4eRI How to create a test using test generator] || Instructions on how to to use a test generator to create a number of different versions of the same test. || Video
+
|| [https://www.youtube.com/watch?v=I1tW2oY4eRI How to create a test using test generator] || Instructions on how to to use a test generator to create a number of different versions of the same test. || Video
 
|-
 
|-
|| 4 || [https://www.youtube.com/watch?v=1ozq0yXNTfo How to define grading scales and passing marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. || Video
+
|| [https://www.youtube.com/watch?v=1ozq0yXNTfo How to define grading scales and passing marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. || Video
 
|-
 
|-
|| 5 || [https://www.youtube.com/watch?v=R3lMwXW1Wbc Test-taking process] || Candidate's perspective of the Test-taking Process and quick overview of all question types. || Video
+
|| [https://www.youtube.com/watch?v=R3lMwXW1Wbc Test-taking process] || Candidate's perspective of the Test-taking Process and quick overview of all question types. || Video
 
|-
 
|-
|| 6 || [https://www.youtube.com/watch?v=pZSZxncy6A8 Multilingual tests] || Instructions on how to create different language versions for each question, distribute multilingual tests, and allow candidates to take the test in the preferred language. || Video
+
|| [https://www.youtube.com/watch?v=pZSZxncy6A8 Multilingual tests] || Instructions on how to create different language versions for each question, distribute multilingual tests, and allow candidates to take the test in the preferred language. || Video
 
|-
 
|-
|| 7 || [https://www.youtube.com/watch?v=Utc0r4G9UTU&ab_channel=YouTestMe How to Allow Test Retakes] || Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available || Video
+
|| [https://www.youtube.com/watch?v=Utc0r4G9UTU&ab_channel=YouTestMe How to Allow Test Retakes] || Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available || Video
 
|-
 
|-
 
|}
 
|}
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Follow the steps below to explore this module.
 
Follow the steps below to explore this module.
 
{|class="wikitable"
 
{|class="wikitable"
! Steps
 
 
! Link
 
! Link
 
! Description
 
! Description
 
! Type
 
! Type
 
|-
 
|-
| 1 || [https://www.youtube.com/watch?v=qjnQdR11jS4&t=116s Question pools] || In this video, you will learn about question pool functionalities and 10 question types supported by YouTestMe GetCertified. || Video
+
|| [https://www.youtube.com/watch?v=qjnQdR11jS4&t=116s Question pools] || In this video, you will learn about question pool functionalities and 10 question types supported by YouTestMe GetCertified. || Video
 
|-
 
|-
| 2 ||[https://www.youtube.com/watch?v=37thaTIwqfE How to create question pool manager] || Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. || Video
+
|| [https://www.youtube.com/watch?v=NVl_iiCX-Yc Question tags] || Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain. || Video
 
|-
 
|-
| 3 || [https://www.youtube.com/watch?v=NVl_iiCX-Yc Question tags] || Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain. || Video
+
||[https://www.youtube.com/watch?v=WqUompofJEY Single choice question] || Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
|-
| 4 ||[https://www.youtube.com/watch?v=WqUompofJEY Single choice question] || Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
+
||[https://www.youtube.com/watch?v=AO5oK3aUkMY Multiple choice question] || Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
|-
| 5 ||[https://www.youtube.com/watch?v=AO5oK3aUkMY Multiple choice question] || Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
+
||[https://www.youtube.com/watch?v=43cjVvmuiXg Essay question] || Instructions on how to create essay question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
|-
| 6 ||[https://www.youtube.com/watch?v=z__Xyx-3ZJY True/False question] || Instructions on creating a true/false question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
+
||[https://www.youtube.com/watch?v=utGzmJtI8Us Open-ended question] || Instructions on creating open-ended question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
|-
| 7 ||[https://www.youtube.com/watch?v=iyLxrfgnwkk Ordering (Arrangement) question] || Instructions on how to create ordering question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
+
||[https://www.youtube.com/watch?v=QX565hlA4lo Matrix question] || Instructions on how to create matrix question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
|-
| 8 ||[https://www.youtube.com/watch?v=43cjVvmuiXg Essay question] || Instructions on how to create essay question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
+
||[https://www.youtube.com/watch?v=YC_hfkwH5cQ Branching questions] || Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response. || Video
 
|-
 
|-
| 9 ||[https://www.youtube.com/watch?v=utGzmJtI8Us Open-ended (Numerical answer, Formula) question] || Instructions on creating open-ended question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
+
||[https://www.youtube.com/watch?v=EsgPVk0wBpE How to randomize questions & answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator. || Video
 
|-
 
|-
| 10 ||[https://www.youtube.com/watch?v=WG7vl-pJqcQ Matching (Mapping) question] || Instructions on how to create matching question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
| 11 ||[https://www.youtube.com/watch?v=pe8VxRj0ZtQ Hot spot (Mark errors, Imagemap) question] || Instructions on how to create hot spot question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
| 12 ||[https://www.youtube.com/watch?v=ZgQH5UV5G6c Fill in the blanks (Cloze question, Name terms) question] || Instructions on how to create fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
| 13 ||[https://www.youtube.com/watch?v=QX565hlA4lo Matrix (Kprim choice) question] || Instructions on how to create matrix question type, explanation of its configurations, and a preview of it in a test-taking process. || Video
 
|-
 
| 14 ||[https://www.youtube.com/watch?v=YC_hfkwH5cQ Branching questions] || Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response. || Video
 
|-
 
| 15 ||[https://www.youtube.com/watch?v=EsgPVk0wBpE How to randomize questions & answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator. || Video
 
|-
 
| 16 ||[https://www.youtube.com/watch?v=xamFBkjtWno Collaborative Content Management (Questions)] || Demonstration of two ways of collaborative content management (of questions and question pools) in YouTestMe GetCertified. || Video
 
|-
 
| 17 ||[{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/Lufthansa/PDF/2021-08-10%20How%20to%20create%20custom%20question%20properties.pdf How to create custom question properties] || This article explains how to create custom question properties that can be used when creating questions. || Article
 
|-
 
| 18 ||[{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/Lufthansa/PDF/2021-13-10%20How%20to%20create%20dropdown%20type%20of%20custom%20question%20property.pdf How to create dropdown type of custom question property] || This article explains how to create a custom question property (dropdown type) that can be used when creating questions. || Article
 
  
 
|}
 
|}
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|-
 
|-
| [https://www.youtube.com/watch?v=UqYth6A9i1Q YouTestMe GetCertified 10.0 - Reports Overview]
+
| [https://www.youtube.com/watch?v=UqYth6A9i1Q Reports Overview]
 
|| A quick overview of reporting module that contains over 40 types of Predefined Reports, sophisticated Report Builder, the system for scheduling reports, and a section for the most important ones.  
 
|| A quick overview of reporting module that contains over 40 types of Predefined Reports, sophisticated Report Builder, the system for scheduling reports, and a section for the most important ones.  
 
| Video
 
| Video
 
|-
 
|-
| [https://www.youtube.com/watch?v=pyVW47-4mrc YouTestMe GetCertified 10.0 - Report Builder]
+
| [https://www.youtube.com/watch?v=pyVW47-4mrc Report Builder]
 
|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.  
 
|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.  
 
| Video
 
| Video
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| Article
 
| Article
 
|-
 
|-
| [https://www.youtube.com/watch?v=KQ0I3QfCAwk YouTestMe GetCertified 10.0 - How to Schedule Reports]
+
| [https://www.youtube.com/watch?v=KQ0I3QfCAwk How to Schedule Reports]
 
|| Step-by-step instructions on how to schedule automated report sending by email at specified times.  
 
|| Step-by-step instructions on how to schedule automated report sending by email at specified times.  
| Video
 
|-
 
| [https://www.youtube.com/watch?v=YB9BNnvUwWA YouTestMe GetCertified 10.0 - How to Track Login and Logout Activites]
 
|| Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel files.
 
 
| Video
 
| Video
 
|-
 
|-
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|| [https://www.youtube.com/watch?v=vw37vS8EJug How to configure notifications] || Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.|| Video
 
|| [https://www.youtube.com/watch?v=vw37vS8EJug How to configure notifications] || Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.|| Video
 
|-
 
|-
|| [https://www.youtube.com/watch?v=jBfee17yHJc&feature=youtu.be  How to change and reset the password] || Instructions on how to change and reset the personal password and change other user's passwords.|| Video
+
|| [https://www.youtestme.com/kb/how-to-configure-mail-server/ How to configure mail server] || Instructions on how to configure your mail server. || Article
 
|-
 
|-
|| [https://www.youtestme.com/kb/how-to-set-up-sso-configuration/ How to set up SSO configuration] || Instructions on how to set up SSO configuration. GetCertified can act as a Service Provider through the SAML 2.0 protocol, which allows the exchange of authorization data with an Identity Provider.|| Article
+
|| [https://www.youtestme.com/kb/how-to-set-up-the-password-configuration/ How to set up password configuration] || Instructions on how to define the requirements for password creation. || Article
 
|-
 
|-
|| [https://www.youtestme.com/kb/how-to-integrate-youtestme-getcertified-with-your-lms/ How to integrate YouTestMe GetCertified with your LMS] || This article will explain how to integrate YouTestMe GetCertified with your LMS.|| Article
+
|| [https://www.youtestme.com/kb/how-to-enable-disable-self-registration-module/ How to enable/disable self-registration module] || Instructions on how to allow candidates to register by themselves with or without registration request. || Article
 
|-
 
|-
|| [https://www.youtube.com/watch?v=Nb3gCeG1TKQ  Communication with LRS via xAPI] || Step-by-step instructions on how to set up integration with any Learning Record Store (LRS) to transfer data from YouTestMe GetCertified.
+
|| [https://www.youtestme.com/kb/how-to-customize-applications-interface-text/ How to customize application interface text] || Instructions on how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content. || Article
| Video
 
 
|-
 
|-
|| [https://youtestme.com/swagger/dist/index.html API Development Portal] || This documentation provides you with GetCertified REST API endpoint requirements, sample JSON, request parameters, and response content.|| Link
+
 
|-
 
|| [https://www.youtube.com/watch?v=UvCSs2HkD7s Job Scheduler] || Job scheduling system of YouTestMe GetCertified controls unattended background program execution of jobs, whereas a job represents a work unit. <br />
 
Learn how to schedule jobs to run at specified time intervals, automate import, export, or any communication between YouTestMe GetCertified and external systems or processes within the YouTestMe system.
 
| Video
 
 
|}
 
|}
  
 
=Training=
 
=Training=
  
Instructional matrial regarding topics that have been covered in the Ja Europe training sessions could be found in the links listed in the tables below.
+
Recordings of training sessions with Ja Europe.
 
 
===Overview of the application===
 
  
 
{|class="wikitable"
 
{|class="wikitable"
 
! Link
 
! Link
 
! Description
 
! Description
! Type
+
! Date
 
+
|-
 +
|| [https://owncloud.youtestme.com/owncloud/s/NtLdZC8c4D1574t Ja Europe Training] || Overview of YTM GetCertified application || March 03, 2022
 +
|-
 +
|| [https://owncloud.youtestme.com/owncloud/s/IwATomXTCr0B27z Ja Europe Training] || Pre-test preparation (white labeling, notification customization, language bundle, roles and permissions) <br/>Users (User creation, user groups, user registration)
 +
|| March 10, 2022
 +
|-
 +
|| [https://owncloud.youtestme.com/owncloud/s/MGfl6JfUQOO88FZ Ja Europe Training] || Question pools and question creation <br/> Test creation <br/>Survey creation
 +
|| March 17, 2022
 +
|-
 +
|| [https://owncloud.youtestme.com/owncloud/s/qKhLwVta2AjLY7k Ja Europe Training] || Survey creation <br/> Test scheduling <br/> Registration </br> Test taking <br/> Reporting
 +
|| March 24, 2022
 
|-
 
|-
 
|}
 
|}

Latest revision as of 02:52, 25 March 2022

Customer support contact information

Phone: +1 888 418 1718
Email Address: support@youtestme.com

Important links

Link to the production environment: https://jaeurope.youtestme.com
Link to the demo environment: https://demo14.youtestme.com

Terminology

YouTestMe Term Ja Europe Term
Instructor Country Admin
Institutional Admin Teacher
Self-Assessment Survey

Standard instructional materials

This chapter contains instructional documents and videos on how to use YouTestMe GetCertified application.

Getting started with YouTestMe

Link Description
Getting started with YouTestMe GetCertified Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily.
Application overview One-minute overview of the main modules in YouTestMe GetCertified 10.0

Users

Follow the steps below to explore this module.

Link Description Type
Roles and permissions Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. Video
How to create user group manager Instructions on creating a role in the application that has permission to access, create, and/or manage user groups. Video
How to bulk import users Explanation of how to import multiple users at once using an Excel template. Article
User groups A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. Video
Division Organization through Roles & Permissions Manage examination of large organizations and their complex structures with ease, using super and division admins. Video

Tests

Follow the steps below to explore this module.

Link Description Type
Creating a simple test Explanation on how to create a simple test without sections and assign candidates to it. Video
Creating a test with sections Explanation on how to create a test with sections that can represent different areas of knowledge. Video
How to create a test using test generator Instructions on how to to use a test generator to create a number of different versions of the same test. Video
How to define grading scales and passing marks Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. Video
Test-taking process Candidate's perspective of the Test-taking Process and quick overview of all question types. Video
Multilingual tests Instructions on how to create different language versions for each question, distribute multilingual tests, and allow candidates to take the test in the preferred language. Video
How to Allow Test Retakes Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available Video

Questions and question Pools

Follow the steps below to explore this module.

Link Description Type
Question pools In this video, you will learn about question pool functionalities and 10 question types supported by YouTestMe GetCertified. Video
Question tags Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain. Video
Single choice question Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. Video
Multiple choice question Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process. Video
Essay question Instructions on how to create essay question type, explanation of its configurations, and a preview of it in a test-taking process. Video
Open-ended question Instructions on creating open-ended question type, explanation of its configurations, and a preview of it in a test-taking process. Video
Matrix question Instructions on how to create matrix question type, explanation of its configurations, and a preview of it in a test-taking process. Video
Branching questions Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response. Video
How to randomize questions & answers Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator. Video

Reporting

Link Description Type
Reports Overview A quick overview of reporting module that contains over 40 types of Predefined Reports, sophisticated Report Builder, the system for scheduling reports, and a section for the most important ones. Video
Report Builder Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters. Video
How to access and use predefined reports Step-by-step instructions on how to access and use predefined reports to see organized and aggregated information from the database. Usually, reports are displayed in a tabular format, but some of them have additional graphical representations. Article
How to Schedule Reports Step-by-step instructions on how to schedule automated report sending by email at specified times. Video

System

Link Description Type
How to change application theme and branding Instructions on how to change application theme, the appearance of the login page, logo, and favicon. Video
How to configure notifications Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events. Video
How to configure mail server Instructions on how to configure your mail server. Article
How to set up password configuration Instructions on how to define the requirements for password creation. Article
How to enable/disable self-registration module Instructions on how to allow candidates to register by themselves with or without registration request. Article
How to customize application interface text Instructions on how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content. Article

Training

Recordings of training sessions with Ja Europe.

Link Description Date
Ja Europe Training Overview of YTM GetCertified application March 03, 2022
Ja Europe Training Pre-test preparation (white labeling, notification customization, language bundle, roles and permissions)
Users (User creation, user groups, user registration)
March 10, 2022
Ja Europe Training Question pools and question creation
Test creation
Survey creation
March 17, 2022
Ja Europe Training Survey creation
Test scheduling
Registration
Test taking
Reporting
March 24, 2022