Difference between revisions of "Customer Help Center"
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|| How to import users, tests, testing sessions and test candidates from AGILE. | || How to import users, tests, testing sessions and test candidates from AGILE. | ||
Examining a personal report (preformatted letter) and exporting completion statuses | Examining a personal report (preformatted letter) and exporting completion statuses | ||
| + | || PDF | ||
| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Administrator's%20Manual.pdf Administrator's Manual] | ||
| + | || Main testing-related activities of Administrators in YouTestMe GetCertified | ||
| + | || PDF | ||
| + | |- | ||
| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Student's%20Manual.pdf Student's Manual] | ||
| + | || Main testing-related activities of Students in YouTestMe GetCertified | ||
| + | || PDF | ||
| + | |- | ||
| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Proctor's%20Manual.pdf Proctor's Manual] | ||
| + | || Main testing-related activities of Proctors in YouTestMe GetCertified | ||
|| PDF | || PDF | ||
|} | |} | ||
Revision as of 19:11, 21 September 2020
Customer Support Contact Information
| Phone: | Toll-free (888) 614-6143 |
| Email Address: | dia-support@youtestme.com |
Terminology
| YouTestMe Term | Term2 | Term3 | Description |
|---|---|---|---|
| Question Pools | Topic Areas | Terminal Learning Objectives | A question pool is a stored set of questions that enables you to add questions into one or more tests easily, simultaneously, and efficiently. |
| Notes | Passage Window | Introduction Window | Specific rules or guidelines that students need to acknowledge in a pop-up dialog before they start the test and in the notes during the whole test-taking process. |
| Testing Sessions | Scheduled Offerings | N/A | Testing sessions allow you to organize a test for users located at different time zones, states, continents, etc. |
| Sections | Modules | N/A | Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings. |
| Score Report | Feedback Form | Performance Letter | Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported. |
| Section Group with Passing Requirements | Core Section | Analysis | Combine test sections into groups, define passing mark criteria that need to be achieved in order to pass the test. |
Knowledge base
| Link | Description | Type | |||
|---|---|---|---|---|---|
| Full Demonstration | One-hour demonstration of the main functionalities in YouTestMe GetCertified. | Video | |||
| Test Creation, Test-taking and Reporting using the Integration with AGILE | How to import users, tests, testing sessions and test candidates from AGILE.
Examining a personal report (preformatted letter) and exporting completion statuses |
Administrator's Manual | Main testing-related activities of Administrators in YouTestMe GetCertified | ||
| Student's Manual | Main testing-related activities of Students in YouTestMe GetCertified | ||||
| Proctor's Manual | Main testing-related activities of Proctors in YouTestMe GetCertified |
FAQ
| Link | Description |
|---|