Difference between revisions of "Royal College of Dental Surgeons of Ontario Help Center"

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=Customer Support Contact Information=
 
=Customer Support Contact Information=
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24/7 support via email and chat is included in the support package for both RCDSO staff members and RCDSO students. Support with anything related to the application is provided by YTM agents.
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{| class="wikitable"
  
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{|class="wikitable"
 
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|| '''Email Address:''' || support@youtestme.com
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||'''Email Address:'''||[mailto:support@youtestme.com support@youtestme.com]
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|-
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|'''Live Chat:'''
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|The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you.
 
|}
 
|}
  
 
=Important links=
 
=Important links=
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{| class="wikitable"
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{|class="wikitable"
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|-
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||'''Link to the production environment:'''||[https://rcdso.youtestme.com/ytm63/login.xhtml rcdso.youtestme.com]
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|-
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||'''Link to the sandbox environment (for the UAT):'''||[https://rcdso-sandbox.youtestme.com/ytm64/login.xhtml rcdso-sandbox.youtestme.com]
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|-
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|'''YouTestMe Knowledge Base:'''
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|https://www.youtestme.com/support-and-faq/
 
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|-
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|| '''Link to Official GetCertified instance:''' ||
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|'''YouTestMe Feature Videos:'''
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|https://www.youtestme.com/feature-videos-version-12-0/
 
|}
 
|}
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=Instructions for using YouTestMe GetCertified=
 
=Instructions for using YouTestMe GetCertified=
  
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!Description
 
!Description
 
|-
 
|-
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|[{{SERVER}}/youtestme/youtestmedoc/Procedures/Support%20Procedures/Getting%20Started%20with%20YouTestMe%20GetCertified.pdf Getting Started with YouTestMe GetCertified]
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|[https://www.youtube.com/watch?v=ogpBNvOaMGU Getting Started with YouTestMe GetCertified]
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|This document aims to provide the complete guide to getting started with YouTestMe GetCertified and
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|An overview of the main modules in YouTestMe GetCertified, an online platform for knowledge examination, training, and certification.
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recommendations for the best use cases, enabling you to easily organize the whole testing process.  
 
 
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|-
 
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|-
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| [https://www.youtube.com/watch?v=lIzKI_qed6E Roles and permissions] || Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
+
| [https://www.youtube.com/watch?v=lIzKI_qed6E How to Assign Default User Roles and Create New Custom Roles] || In this article, you’ll learn about the default user roles in the system, how to assign them to users, and how to create custom roles tailored to your needs. User roles function as permission labels, defining what users can do in the application and granting them different levels of access and authorization.
 
|-
 
|-
 
| [https://www.youtube.com/watch?v=XriBikt5Nms User groups] || A quick overview of User Groups module and instructions on how to organize users into groups.
 
| [https://www.youtube.com/watch?v=XriBikt5Nms User groups] || A quick overview of User Groups module and instructions on how to organize users into groups.
 
|-
 
|-
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| [https://www.youtube.com/watch?v=LiaxQJ5n3xg How to assign a manager to a user group] || Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
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| [https://www.youtube.com/watch?v=XV9DFP7-GZU How to assign a manager to a user group] || Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
 
|-
 
|-
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| [https://www.youtestme.com/kb/how-to-bulk-import-users-via-excel-template/ How to bulk import users] || Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
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| [https://www.youtube.com/watch?v=2PN0Uu5DFRo How to bulk import users] || Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-change-users-information/ How to change users’ information]
 +
|This article explains how to change users’ personal information. Users with administrator roles can edit any user’s personal information within the system.
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-change-the-welcome-page-based-on-user-roles/ How to Change the Welcome Page Based on User Roles]
 +
|YouTestMe offers users the capability to customize the welcome page displayed for each user role upon logging in.
 +
This article explains how to change the landing page for users based on their roles in the system. For more details, please watch our [https://www.youtube.com/watch?v=ZSqmmbjACMg video] covering this topic.
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-create-a-question-creator-security-role/ How to Create a Question Creator Security Role]
 +
|This article provides a step-by-step guide on creating a Question Creator security role within the application. This role will possess permissions to create and manage question pools and access, create, and manage questions.
 
|-
 
|-
 
|}
 
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|-
 
|-
 
|  [https://www.youtestme.com/kb/how-to-define-grading-scales-and-passing-marks/ How to define grading scales and passing marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
 
|  [https://www.youtestme.com/kb/how-to-define-grading-scales-and-passing-marks/ How to define grading scales and passing marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
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|-
 
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|  [https://www.youtube.com/watch?v=4BwoIjuzQAM Automated proctoring] || Step-by-step instructions on how to enable automated proctoring mode.
 
−
|-
 
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|  [https://www.youtube.com/watch?v=kOMubvZMqIY Student's perspective of the test-taking process with automated proctoring] || Step-by-step instructions on how to take a test with Automated Proctoring.
 
 
|-
 
|-
 
| [https://www.youtestme.com/kb/how-to-set-up-report-content-2/ How to set up report content]
 
| [https://www.youtestme.com/kb/how-to-set-up-report-content-2/ How to set up report content]
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|-
 
|-
 
|  [https://www.youtestme.com/kb/how-to-create-and-store-questions-in-question-pools/ How to create a question pool] || Step-by-step instructions on how to create a new question pool and add a question to the pool.
 
|  [https://www.youtestme.com/kb/how-to-create-and-store-questions-in-question-pools/ How to create a question pool] || Step-by-step instructions on how to create a new question pool and add a question to the pool.
 +
|-
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|[https://www.youtube.com/watch?v=rARrdzArZ2o Question Categories]
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|A walkthrough of the question categories tab of the custom properties page.
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|-
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|[https://www.youtestme.com/kb/how-to-generate-tests-based-on-question-categories/#1-toc-title Adding values in questions for the defined categories]
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|How to add categories to the questions.
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|-
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|[https://www.youtestme.com/kb/how-to-filter-questions-in-question-pools/ Question tags]
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|This article explains how to create question tags, add them to questions, and filter questions in pools by the tags they contain.
 
|-
 
|-
 
| [https://www.youtestme.com/kb/how-to-bulk-import-to-the-question-pool-using-excel-template/ Importing questions through an Excel template] || Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
 
| [https://www.youtestme.com/kb/how-to-bulk-import-to-the-question-pool-using-excel-template/ Importing questions through an Excel template] || Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
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|[https://www.youtestme.com/kb/how-to-track-question-statistics/ How to track question statistics]
 
|[https://www.youtestme.com/kb/how-to-track-question-statistics/ How to track question statistics]
 
|Instructions on how to access and examine statistics on questions in the selected question pool.
 
|Instructions on how to access and examine statistics on questions in the selected question pool.
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|-
 
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|[https://www.youtube.com/watch?v=SxBYK5u-nYM Question types]
 
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|An overview of question types in YouTestMe.
 
 
|-
 
|-
 
| [https://www.youtestme.com/kb/the-difference-between-single-choice-and-multiple-choice-questions/ Single choice vs multiple choice questions] || Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
 
| [https://www.youtestme.com/kb/the-difference-between-single-choice-and-multiple-choice-questions/ Single choice vs multiple choice questions] || Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
 
|-
 
|-
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| [https://www.youtestme.com/kb/how-to-create-open-ended-question/ Open-ended question] || Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
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|[https://www.youtestme.com/kb/how-to-create-branching-questions/ How to Create Branching Questions]
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|-
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|Step-by-step instructions on how to create branching questions including single choice questions, multiple choice branching and true/false branching.
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| [https://www.youtestme.com/kb/how-to-create-fill-in-the-blanks-question-type/ Fill in the blanks question] || Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
 
 
|-
 
|-
 
| [https://www.youtestme.com/kb/how-to-use-the-question-and-answer-randomization-option/ How to randomize questions & answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
 
| [https://www.youtestme.com/kb/how-to-use-the-question-and-answer-randomization-option/ How to randomize questions & answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
 
|-
 
|-
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| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/Pool_Questions_Manual_en.pdf How to fill in the Excel template for each question type] || Instructions on how to fill in the Excel template to upload the questions.
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|[https://www.youtestme.com/kb/how-to-import-questions-with-more-category-values-via-excel-2/ How to Import Questions with More Category Values via Excel]|| This article explains how to import questions (with additional category values) into the question pool using an Excel template.
 
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|-
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| [https://www.youtestme.com/kb/how-to-white-label-application/ How to white label the application] || Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
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| [https://www.youtestme.com/kb/how-to-enable-exclusive-single-sign-on-sso-login/ How to secure user access with SSO-only logins] || This article outlines the procedures required to limit user access via password logins, establishing Single Sign-On (SSO) as the exclusive method for logging in.
 
|-
 
|-
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| [https://www.youtestme.com/kb/how-to-configure-mail-server-settings/ How to configure mail server settings] || Instructions on how to configure mail server settings.
+
|[https://youtestme.com/kb/how-to-change-application-theme-and-branding-2/ How to Change Application Theme and Branding]
 +
|This article will explain how to change the application theme, the login page appearance, the logo, and the favicon.
 
|-
 
|-
−
| [https://www.youtestme.com/kb/how-to-configure-email-and-application-notifications/ How to configure notifications]
+
|Building an Effective Test Library for Your Website with YouTestMe
−
|| Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
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|If you’re looking to create a comprehensive test library for your organization, YouTestMe provides an excellent example of what can be achieved.
 
|-
 
|-
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| [https://www.youtestme.com/kb/how-to-set-up-support-contact/ How to set up support contact]
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|[https://www.youtestme.com/kb/how-to-enable-disable-accessibility-mode/ How to Enable/Disable Accessibility Mode]
−
|| Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
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|This article will explain how to turn the accessibility mode on/off in GetCertified.
 
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! Description
 
! Description
 
|-
 
|-
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|[https://www.youtube.com/watch?v=QcjsluSEufM Reports overview]
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|[https://www.youtube.com/watch?v=i9ooiJ66M8k Reports overview]
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|One-minute overview of the reports in YouTestMe GetCertified.
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|Short video on how to manage test reports.
 
|-
 
|-
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|[https://www.youtestme.com/kb/how-to-access-and-use-predefined-reports/ How to access and use predefined reports]
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|[https://www.youtube.com/watch?v=Zn8dNUcy4UM How to access and use predefined reports]
 
|Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
 
|Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
 
|-
 
|-
−
| [https://www.youtube.com/watch?v=d4F6-3kyxo4 Report builder]
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| [https://www.youtube.com/watch?v=hs1FS25UjcQ Report builder]
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|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
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|| Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
 
|-
 
|-
 
| [https://www.youtestme.com/kb/how-to-schedule-reports/ How to schedule reports]
 
| [https://www.youtestme.com/kb/how-to-schedule-reports/ How to schedule reports]
 
|| Step-by-step instructions on how to schedule automated report sending by email at specified times.
 
|| Step-by-step instructions on how to schedule automated report sending by email at specified times.
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|-
 
−
|[https://www.youtestme.com/kb/how-to-conduct-item-analysis-through-youtestme-getcertified/ How to Conduct Item Analysis through YouTestMe GetCertified]
 
−
|This article provides a comprehensive guide on conducting Item analysis using Report Builder, Predefined Test Report and Success ratio.
 
 
|-
 
|-
 
|[https://www.youtube.com/watch?v=SqcawOIeh08&list=PLNr69myqMnd8RxloaP4h13K25cZcJepxT&index=5 Question Pools Statistics]
 
|[https://www.youtube.com/watch?v=SqcawOIeh08&list=PLNr69myqMnd8RxloaP4h13K25cZcJepxT&index=5 Question Pools Statistics]
 
|Detailed instructions on candidate's performance on question pool.
 
|Detailed instructions on candidate's performance on question pool.
 +
|-
 +
|[https://www.youtube.com/watch?v=m5uVygXH_Nw Favorite Reports]
 +
|A walkthrough of the favorite reports page of the reporting module.
 
|-
 
|-
 
|}
 
|}

Latest revision as of 18:34, 21 June 2024

Customer Support Contact Information

24/7 support via email and chat is included in the support package for both RCDSO staff members and RCDSO students. Support with anything related to the application is provided by YTM agents.

Email Address: support@youtestme.com
Live Chat: The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you.

Important links

Link to the production environment: rcdso.youtestme.com
Link to the sandbox environment (for the UAT): rcdso-sandbox.youtestme.com
YouTestMe Knowledge Base: https://www.youtestme.com/support-and-faq/
YouTestMe Feature Videos: https://www.youtestme.com/feature-videos-version-12-0/

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link Description
Getting Started with YouTestMe GetCertified An overview of the main modules in YouTestMe GetCertified, an online platform for knowledge examination, training, and certification.

Users

Link Description
How to Assign Default User Roles and Create New Custom Roles In this article, you’ll learn about the default user roles in the system, how to assign them to users, and how to create custom roles tailored to your needs. User roles function as permission labels, defining what users can do in the application and granting them different levels of access and authorization.
User groups A quick overview of User Groups module and instructions on how to organize users into groups.
How to assign a manager to a user group Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
How to change users’ information This article explains how to change users’ personal information. Users with administrator roles can edit any user’s personal information within the system.
How to Change the Welcome Page Based on User Roles YouTestMe offers users the capability to customize the welcome page displayed for each user role upon logging in.

This article explains how to change the landing page for users based on their roles in the system. For more details, please watch our video covering this topic.

How to Create a Question Creator Security Role This article provides a step-by-step guide on creating a Question Creator security role within the application. This role will possess permissions to create and manage question pools and access, create, and manage questions.

Tests

Link Description
How to create a test with sections Step-by-step explanation on how to create a test with test sections.
How to create a generated test Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to define grading scales and passing marks Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to set up report content Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.

Questions

Link Description
How to create a question pool Step-by-step instructions on how to create a new question pool and add a question to the pool.
Question Categories A walkthrough of the question categories tab of the custom properties page.
Adding values in questions for the defined categories How to add categories to the questions.
Question tags This article explains how to create question tags, add them to questions, and filter questions in pools by the tags they contain.
Importing questions through an Excel template Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics Instructions on how to access and examine statistics on questions in the selected question pool.
Single choice vs multiple choice questions Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
How to Create Branching Questions Step-by-step instructions on how to create branching questions including single choice questions, multiple choice branching and true/false branching.
How to randomize questions & answers Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
How to Import Questions with More Category Values via Excel This article explains how to import questions (with additional category values) into the question pool using an Excel template.

System

Link Description


How to secure user access with SSO-only logins This article outlines the procedures required to limit user access via password logins, establishing Single Sign-On (SSO) as the exclusive method for logging in.
How to Change Application Theme and Branding This article will explain how to change the application theme, the login page appearance, the logo, and the favicon.
Building an Effective Test Library for Your Website with YouTestMe If you’re looking to create a comprehensive test library for your organization, YouTestMe provides an excellent example of what can be achieved.
How to Enable/Disable Accessibility Mode This article will explain how to turn the accessibility mode on/off in GetCertified.

Reporting

Link Description
Reports overview Short video on how to manage test reports.
How to access and use predefined reports Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports Step-by-step instructions on how to schedule automated report sending by email at specified times.
Question Pools Statistics Detailed instructions on candidate's performance on question pool.
Favorite Reports A walkthrough of the favorite reports page of the reporting module.
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