Royal College of Dental Surgeons of Ontario Help Center
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Customer Support Contact Information
24/7 support via email and chat is included in the support package for both RCDSO staff members and RCDSO students. Support with anything related to the application is provided by YTM agents.
| Email Address: | support@youtestme.com |
| Live Chat: | The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you. |
Important links
| Link to the production environment: | rcdso.youtestme.com |
| Link to the PET sandbox environment: | rcdso-sandbox.youtestme.com |
| Link to the Courses sandbox environment: | rcdso-sandbox2.youtestme.com |
| YouTestMe Knowledge Base: | https://www.youtestme.com/support-and-faq/ |
| YouTestMe Feature Videos: | https://www.youtestme.com/feature-videos-version-12-0/ |
Instructions for using YouTestMe GetCertified
| General Instructions | Get Started with YouTestMe |
Use-Case-Specific Instructions
PET
| Link | Description |
|---|---|
| Displaying Multiple Images in a Question with the Option to Zoom In on Each Image | This article explains how to display multiple images within a single question in an online test |
| Integration: Part 1 | Integration and Test setup, Just in time generation, Create assessment endpoint |
| Integration: Part 2 | Create assessment endpoint, Initial and retake, Update due date, continuation and finishing after expiration |
| Integration: Part 3 | Webhook and Assessment URL |
Training Courses
| Link | Description |
|---|---|
| How to Set Up E-commerce | This article will explain how to create a Stripe account, set up prices, and check payment reports. |
| How to set up training course fees with E-commerce | This article explains how to set up E-commerce integration and define training course prices. Subsequently, candidates interested in taking the course must pay before gaining access. |
| How to Organize an Exam Booking with E-commerce | This article explains how to organize an exam booking and set testing session prices. Candidates must purchase the testing session if they want to take the test. |
| How to Set Up SSO Configuration | GetCertified can act as a Service Provider through the SAML 2.0 protocol, which allows the exchange of authorization data with an Identity Provider. GetCertified supports OneLogin, Okta, SSO Circle, and many other Identity Providers.
SAML 2.0 based Single Sign-on (SSO) can be configured for multiple identity providers simultaneously. You need to create an SSO configuration and define the parameters of the identity provider. Each created SSO configuration you create has an assertion consumer service end-point that will process the SAML response. |
| Training courses | In this article you'll learn how to create a training course, demonstrating:
|
| Training course multimedia | In this article you'll learn how to add multimedia to training courses, in form of:
|
| Taking a training course | In this article you'll explore the training course platform from the candidate's perspective, demonstrating:
|
| Creating certificate | In this article you'll learn how to create certificates by defining:
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| Certificate conditions | Overview of how to define conditions under which certificates are awarded. |
| Downloading certificate | In this article you'll learn how to download the achieved certificate as:
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