Difference between revisions of "NETTCP Help Center"

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=Customer Support Contact Information=
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= Customer Support Contact Information =
  
 
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|| '''Phone:''' || +1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
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|| '''Phone:''' || +1 888 418 1718 and +1 647 558 6017
 
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|-
 
|| '''Email Address:''' || support@youtestme.com
 
|| '''Email Address:''' || support@youtestme.com
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|}
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=Important links=
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{|class="wikitable"
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|-
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|| '''Link to Official GetCertified instance:''' || https://nettcp.youtestme.com/
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|}
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=Instructions for using YouTestMe GetCertified=
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 +
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
 +
 +
===Users===
 +
 +
{|class="wikitable"
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! Link
 +
! Description
 +
|-
 +
|-
 +
|  [https://www.youtube.com/watch?v=WexINhY0EfQ&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - Roles and Permissions] || Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-self-register-with-or-without-managers-approval How to register to the application] || Step by step instructions on how to register to the application
 +
|-
 +
|  [https://www.youtube.com/watch?v=I4fKL2tVtqM YouTestMe GetCertified 10.0 - User Groups] || A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
 +
|-
 +
|  [https://www.youtube.com/watch?v=qdoi4UtUkE0&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to create User Group Manager] || Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
 +
|-
 +
|  [https://www.youtube.com/watch?v=udK5dcn7ciA&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to bulk import users] || Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
 +
|-
 +
|  [https://www.youtube.com/watch?v=LCHE0YyrsOQ YouTestMe GetCertified 10.0 - How to Change User's Status] || Instructions on how to change a user’s status to active, locked, suspended, or deactivated.
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|-
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| [https://www.youtube.com/watch?v=FMaVCNkZRgM YouTestMe GetCertified 10.0 - How to Approve Registration Request] || Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users.
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|-
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| [https://www.youtube.com/watch?v=qBLYks4QIqU YouTestMe GetCertified 10.0 - How to Create Custom User Properties]
 +
|| Step-by-step instructions on how to allow a user to access the System Settings, regardless of their role.
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-enable-updating-user-profile-information-before-the-test-taking How to enable updating user profile information before the test-taking] || Step-by-step instructions on how to enable updating user profile information before the test-taking.
 +
|-
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|  [https://www.youtestme.com/kb/how-to-self-register-with-or-without-managers-approval How to register when the Self-registration module is enabled] || Step-by-step instructions on how to self-register into the application.
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|}
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===Tests===
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
 +
|-
 +
|  [https://www.youtube.com/watch?v=dwb0idaAZc8 How to create a simple test] || Step-by-step instructions on how to create a simple test without sections.
 +
|-
 +
| [https://www.youtube.com/watch?v=hoCU9spKi9U YouTestMe GetCertified 10.0 - How to Create a Test with Sections] || Step-by-step explanation on how to create a test with test sections.
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-create-and-add-a-grading-scale-to-a-test How to define grading scales and passing marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
 +
|-
 +
|  [https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Automated%20Proctoring.pdf YouTestMe GetCertified 9.2 - Automated Proctoring] || Step-by-step instructions on how to enable automated proctoring mode.
 +
|-
 +
|  [https://www.youtube.com/watch?v=VDcuOG7AHX0 YouTestMe GetCertified 10.0 - Taking Test with Automated Proctoring] || Step-by-step instructions on how to take a test with Automated Proctoring.
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-create-generated-test How to create generated test] || Step-by-step instructions on how to to use a test generator to create many different versions of the same test.
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-create-a-test-with-a-demographic-section How to create a test with a demographic section] || Step-by-step instructions on creating a test with a demographic section.
 +
|-
 +
| [https://www.youtube.com/watch?v=q4Jbfam4Bsk YouTestMe GetCertified 10.0 - How to Enable LockDown Browser] || Instructions on how to secure testing environment within YouTestMe by enabling a LockDown browser during the test creation process.
 +
|-
 +
| [https://www.youtube.com/watch?v=Utc0r4G9UTU YouTestMe GetCertified 10.0 - How to Allow Test Retakes]
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|| Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
 +
|-
 +
| [https://www.youtube.com/watch?v=xGejwQDhfMY YouTestMe GetCertified 10.0 - How to Set Up Report Content]
 +
|| Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
 +
|-
 +
|}
 +
 +
===Questions===
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-create-a-new-question-in-an-existing-question-pool How to create a new question within a question pool] || Step-by-step instructions on how to create a new question pool and add a question to the pool.
 +
|-
 +
|  [https://www.youtube.com/watch?v=37thaTIwqfE&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to create Question Pool Manager] || Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools.
 +
|-
 +
| [https://www.youtube.com/watch?v=WqUompofJEY YouTestMe GetCertified 10.0 - Single Choice Question] || Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
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| [https://www.youtube.com/watch?v=AO5oK3aUkMY YouTestMe GetCertified 10.0 - Multiple Choice Question] || Step-by-step instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
 +
| [https://www.youtube.com/watch?v=z__Xyx-3ZJY YouTestMe GetCertified 10.0 - True/False Question] || Step-by-step instructions on how to create a true/false question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
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| [https://www.youtube.com/watch?v=iyLxrfgnwkk YouTestMe GetCertified 10.0 - Ordering Question] || Step-by-step instructions on how to create an ordering question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
 +
| [https://www.youtube.com/watch?v=43cjVvmuiXg YouTestMe GetCertified 10.0 - Essay Question] || Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
 +
| [https://www.youtube.com/watch?v=utGzmJtI8Us YouTestMe GetCertified 10.0 – Open-ended Question] || Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
 +
| [https://www.youtube.com/watch?v=WG7vl-pJqcQ YouTestMe GetCertified 10.0 - Matching Question] || Step-by-step instructions on how to create a matching question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
 +
| [https://www.youtube.com/watch?v=pe8VxRj0ZtQ YouTestMe GetCertified 10.0 - Hot Spot Question] || Step-by-step instructions on how to create a hot spot question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
 +
| [https://www.youtube.com/watch?v=ZgQH5UV5G6c YouTestMe GetCertified 10.0 - Fill in the Blanks Question] || Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
 +
| [https://www.youtube.com/watch?v=QX565hlA4lo YouTestMe GetCertified 10.0 - Matrix Question] || Step-by-step instructions on how to create a matrix question type, explanation of its configurations, and a preview of it in a test-taking process.
 +
|-
 +
| [https://www.youtube.com/watch?v=YC_hfkwH5cQ YouTestMe GetCertified 10.0 - Branching Questions] || Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.
 +
|-
 +
| [https://www.youtube.com/watch?v=3Q11GFd8jAs YouTestMe GetCertified 10.0 - Importing Questions with Excel Template] || Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
 +
|-
 +
| [https://www.youtube.com/watch?v=EsgPVk0wBpE YouTestMe GetCertified 10.0 - How to Randomize Questions & Answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
 +
|-
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20How%20to%20Create%20Question%20Groups.pdf YouTestMe GetCertified 10.0 - Question Groups]
 +
|| Step-by-step instructions on how to create a question group.
 +
|-
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|}
 +
 +
===System===
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
 +
|-
 +
| [https://www.youtube.com/watch?v=jBfee17yHJc&feature=youtu.be YouTestMe GetCertified 10.0 - How to Change and Reset the Password] || Step-by-step instructions on how to change and reset the personal password and change other user's password.
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-change-application-theme-and-branding How to change application theme and branding] || Instructions on how to change application theme, the appearance of the login page, logo, and favicon.
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-configure-mail-server How to configure mail server settings] || Instructions on how to configure mail server settings.
 +
|-
 +
| [https://www.youtube.com/watch?v=vw37vS8EJug YouTestMe GetCertified 10.0 - How to Configure Notifications]
 +
|| Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
 +
|-
 +
| [https://www.youtube.com/watch?v=snF4pIV9ViU YouTestMe GetCertified 10.2 - How to Set Up Support Contact]
 +
|-
 +
|| Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
 +
|  [https://www.youtestme.com/kb/how-to-configure-the-webex-proctoring-service Configuring webex proctoring service] || Step by step instructions on How to configure the webex proctoring service.
 +
|-
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|}
 +
 +
===Reporting===
 +
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
|-
 +
| [https://www.youtube.com/watch?v=pyVW47-4mrc YouTestMe GetCertified 10.0 - Report Builder]
 +
|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
 +
 +
|-
 +
| [https://www.youtube.com/watch?v=KQ0I3QfCAwk YouTestMe GetCertified 10.0 - How to Schedule Reports]
 +
|| Step-by-step instructions on how to schedule automated report sending by email at specified times.
 +
|-
 +
| [https://www.youtube.com/watch?v=YB9BNnvUwWA YouTestMe GetCertified 10.0 - How to Track Login and Logout Activites]
 +
|| Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file.
 +
|-
 
|}
 
|}

Latest revision as of 17:53, 31 May 2021


Customer Support Contact Information

Phone: +1 888 418 1718 and +1 647 558 6017
Email Address: support@youtestme.com

Important links

Link to Official GetCertified instance: https://nettcp.youtestme.com/


Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Users

Link Description
YouTestMe GetCertified 10.0 - Roles and Permissions Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
How to register to the application Step by step instructions on how to register to the application
YouTestMe GetCertified 10.0 - User Groups A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
YouTestMe GetCertified 10.0 - How to create User Group Manager Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
YouTestMe GetCertified 10.0 - How to bulk import users Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
YouTestMe GetCertified 10.0 - How to Change User's Status Instructions on how to change a user’s status to active, locked, suspended, or deactivated.
YouTestMe GetCertified 10.0 - How to Approve Registration Request Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users.
YouTestMe GetCertified 10.0 - How to Create Custom User Properties Step-by-step instructions on how to allow a user to access the System Settings, regardless of their role.
How to enable updating user profile information before the test-taking Step-by-step instructions on how to enable updating user profile information before the test-taking.
How to register when the Self-registration module is enabled Step-by-step instructions on how to self-register into the application.

Tests

Link Description
How to create a simple test Step-by-step instructions on how to create a simple test without sections.
YouTestMe GetCertified 10.0 - How to Create a Test with Sections Step-by-step explanation on how to create a test with test sections.
How to define grading scales and passing marks Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
YouTestMe GetCertified 9.2 - Automated Proctoring Step-by-step instructions on how to enable automated proctoring mode.
YouTestMe GetCertified 10.0 - Taking Test with Automated Proctoring Step-by-step instructions on how to take a test with Automated Proctoring.
How to create generated test Step-by-step instructions on how to to use a test generator to create many different versions of the same test.
How to create a test with a demographic section Step-by-step instructions on creating a test with a demographic section.
YouTestMe GetCertified 10.0 - How to Enable LockDown Browser Instructions on how to secure testing environment within YouTestMe by enabling a LockDown browser during the test creation process.
YouTestMe GetCertified 10.0 - How to Allow Test Retakes Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
YouTestMe GetCertified 10.0 - How to Set Up Report Content Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.

Questions

Link Description
How to create a new question within a question pool Step-by-step instructions on how to create a new question pool and add a question to the pool.
YouTestMe GetCertified 10.0 - How to create Question Pool Manager Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools.
YouTestMe GetCertified 10.0 - Single Choice Question Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - Multiple Choice Question Step-by-step instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - True/False Question Step-by-step instructions on how to create a true/false question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - Ordering Question Step-by-step instructions on how to create an ordering question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - Essay Question Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 – Open-ended Question Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - Matching Question Step-by-step instructions on how to create a matching question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - Hot Spot Question Step-by-step instructions on how to create a hot spot question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - Fill in the Blanks Question Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - Matrix Question Step-by-step instructions on how to create a matrix question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified 10.0 - Branching Questions Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.
YouTestMe GetCertified 10.0 - Importing Questions with Excel Template Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
YouTestMe GetCertified 10.0 - How to Randomize Questions & Answers Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
YouTestMe GetCertified 10.0 - Question Groups Step-by-step instructions on how to create a question group.

System

Link Description
YouTestMe GetCertified 10.0 - How to Change and Reset the Password Step-by-step instructions on how to change and reset the personal password and change other user's password.
How to change application theme and branding Instructions on how to change application theme, the appearance of the login page, logo, and favicon.
How to configure mail server settings Instructions on how to configure mail server settings.
YouTestMe GetCertified 10.0 - How to Configure Notifications Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
YouTestMe GetCertified 10.2 - How to Set Up Support Contact
Instructions on how to set up the procedure for contacting support from the application and customize the contact form. Configuring webex proctoring service Step by step instructions on How to configure the webex proctoring service.

Reporting

Link Description
YouTestMe GetCertified 10.0 - Report Builder Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
YouTestMe GetCertified 10.0 - How to Schedule Reports Step-by-step instructions on how to schedule automated report sending by email at specified times.
YouTestMe GetCertified 10.0 - How to Track Login and Logout Activites Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file.
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