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Customer Support Contact Information

Email Address:

support@youtestme.com

Important links

Link to Official GetCertified instance:

https://afa.youtestme.com/ytm57/

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Getting Started with YouTestMe GetCertified	This document aims to provide the complete guide to getting started with YouTestMe GetCertified and recommendations for the best use cases, enabling you to easily organize the whole testing process.

Users

Link	Description
Roles and Permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
YouTestMe GetCertified - User Groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
YouTestMe GetCertified - How to create User Group Manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
YouTestMe GetCertified - How to Change User's Status	Instructions on how to change a user’s status to active, locked, suspended, or deactivated.
YouTestMe GetCertified - How to Approve Registration Request	Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users.
YouTestMe GetCertified - How to Create Custom User Properties	Step-by-step instructions on how to allow a user to access the System Settings, regardless of their role.
YouTestMe GetCertified - How to enable updating user profile information before the test-taking	Step-by-step instructions on how to enable updating user profile information before the test-taking.
How to register when the Self-registration module is enabled	Step-by-step instructions on how to self-register into the application.

Tests

Link	Description
How to create a simple test	Step-by-step instructions on how to create a simple test without sections.
How to create a test with sections	Step-by-step explanation on how to create a test with test sections.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
YouTestMe GetCertified - Automated Proctoring	Step-by-step instructions on how to enable automated proctoring mode.
YouTestMe GetCertified - Taking Test with Automated Proctoring	Step-by-step instructions on how to take a test with Automated Proctoring.
How to create generated test	Step-by-step instructions on how to to use a test generator to create many different versions of the same test.
YouTestMe GetCertified - How to create a test with a demographic section	Step-by-step instructions on creating a test with a demographic section.
YouTestMe GetCertified - How to Enable LockDown Browser	Instructions on how to secure testing environment within YouTestMe by enabling a LockDown browser during the test creation process.
How to Allow Test Retakes	Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
How to Set Up Report Content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
How To Create And Add Certificates To A Test	Instructions on how to create and add certificates to a test.
How To Organize An Exam Booking with E-commerce	Instructions on how to organize exam booking with e-commerce.
How To Create Training Course With Existing Or Ad-Hoc Tests	Instructions on creating training courses with existing or Ad-Hoc tests.
How To Add Step To A Training Course	Instructions on adding a step, test, and multimedia files to a training course.
How To Create Testing Location	Instructions on creating a new testing location.
How To Set Up Training Course With Fees	Instructions on setting up training course with fees.

Questions

Link	Description
How to create a new question within a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
How to create question pool manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools.
Single choice question	Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
Multiple choice question	Step-by-step instructions on how to create a multiple choice question type, explanation of its configurations and a preview of it in a test-taking process.
True/False question	Step-by-step instructions on how to create a true/false question type, explanation of its configurations, and a preview of it in a test-taking process.
Ordering question	Step-by-step instructions on how to create an ordering question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified - Essay question	Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
Open-ended question	Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified - Matching question	Step-by-step instructions on how to create a matching question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified - Hot Spot question	Step-by-step instructions on how to create a hot spot question type, explanation of its configurations, and a preview of it in a test-taking process.
Fill in the blanks question	Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
Matrix question	Step-by-step instructions on how to create a matrix question type, explanation of its configurations, and a preview of it in a test-taking process.
YouTestMe GetCertified - Branching questions	Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.
Importing questions with Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to Randomize questions & answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
YouTestMe GetCertified - Question groups	Step-by-step instructions on how to create a question group.

Training courses

Link	Description
How to create training course with existing and ad-hoc test	Instruction to creating training course with existing and ad-hoc test.
How to add step to a training course	Instructions for adding steps, tests and multimedia files to a training course.
How to add an attachment to a training course step	Instruction to adding attachments to a training course step.
How to set up training course fees with E-commerce	Instructions for setting up training course fees with E- commerce.
Students perspective for purchasing a training course	Instructions for purchasing a training course from a students perspective.
How to organize a training course awarded with a certificate	Instructions for organizing a training course with the test as the final step, as a pre-requirement for achieving a certificate.
How to assign candidates to a training course	Instructions for assigning candidates to a training course.
How to assign a training course manager	Instructions on how to assign a training course manager.
How to pin a training course to the assignments	Instructions on how to pin a training course to the assignments and make it available to all application users on their assignments screen.
How to place candidates in a specific training course step	Instructions for placing candidates in a specific training course step.
How to take a training course	Instructions for taking a training course.

System

Link	Description
YouTestMe GetCertified - How to Change and Reset the Password	Step-by-step instructions on how to change and reset the personal password and change other user's password.
How to change application theme and branding	Instructions on how to change application theme, the appearance of the login page, logo, and favicon.
How to configure mail server settings	Instructions on how to configure mail server settings.
YouTestMe GetCertified - How to Configure Notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
YouTestMe GetCertified - How to Configure OpenID Connect	Instructions on how to configure an OpenID Connect integration.

Reporting

Link	Description
Report Builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to Schedule Reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.
YouTestMe GetCertified - How to Track Login and Logout Activites	Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file.
How to display a basic report	Instructions on how to access, navigate between, and examine predefined reports in the system.
How to access and use predefined reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.