Customer Support Contact Information

Email Address:	support@youtestme.com

Important links

Link to Official GetCertified instance:	https://biaa.youtestme.com/

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
YouTestMe GetCertified 10.0 - Roles and Permissions	Explanation of the roles and permissions, default system roles with their different level of access, and step by step instructions on how to create a new role with custom permissions.
YouTestMe GetCertified 10.0 - How to create User Group Manager	Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage user groups.
YouTestMe GetCertified 10.0 - How to bulk import users	Step by step instructions on how to bulk import users.
How to enable updating user profile information before the test-taking	Step by step instructions on how to enable updating user profile information before the test-taking.
How to register when the Self-registration module is enabled	Step by step instructions on how to self-register into the application.

Link	Description
How to create a simple test	Step by step instructions on how to create a simple test without sections.
Creating and adding a grading scale to a test	How to create and add a grading scale to a test.
YouTestMe GetCertified 9.2 - Automated Proctoring	How to enable automated proctoring mode.
YouTestMe GetCertified 10.0 - Taking Test with Automated Proctoring	Step by step instructions on how to take a test with Automated Proctoring.
Grading scales and passing marks	How to define grading scales and passing marks.
How to create a test with a demographic section	Step by step instructions on how to create a test with a demographic section.

Link	Description
YouTestMe GetCertified 10.0 - Question Pools	Step by step instructions on how to create a new question pool and add a question to the pool.
YouTestMe GetCertified 10.0 - How to create Question Pool Manager	Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage question pools.
How to fill out an excel template to upload questions to the question pool	How to fill out an excel template to upload questions to the question pool.

Link	Description
Changing application theme and branding	How to change the application theme, the login page appearance, logo, and favicon.
Configuring mail server settings	How to configure mail server settings.
YouTestMe GetCertified 10.0 - How to Configure Notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events