Customer Support Contact Information

Phone:	+1 888 418 1718 and +1 647 558 6017
Email Address:	support@youtestme.com

Important links

Note: Data (users, tests, questions, etc.) in those instances are completely independent.

Environment	URL	Description	Proctoring
Production	https://mobius-inst.youtestme.com	For official usage	Proctorio/YTM Proctoring
Training	https://mobius-inst-training.youtestme.com	For exploring the application	No proctoring services
UAT	https://mobius-inst-uat.youtestme.com	For exploring the latest upgrades before they are pushed to production	No proctoring services
Sandbox	https://mobius-inst-sandbox.youtestme.com	For tracking the progress of customization	No proctoring services

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Roles and Permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
User Groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to create User Group Manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
How to Change User's Status	Instructions on how to change a user’s status to active, locked, suspended, or deactivated.
How to Approve Registration Request	Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users.
How to Create Custom User Properties	Step-by-step instructions on how to allow a user to access the system settings, regardless of their role.
How to enable Updating User Profile Information Before the Test-taking	Step-by-step instructions on how to enable updating user profile information before the test-taking.
How to Register when the Self-registration Module is Enabled	Step-by-step instructions on how to self-register into the application.

Link	Description
How to Create a Simple Test	Explanation on how to create a simple test without sections, assign candidates to it and publish it.
How to Create a Test with Sections	Explanation on how to create a test with sections that can represent different areas of knowledge and can have different settings, assign candidates to it and publish it.
How to Define Grading Scales and Passing Marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
Automated Proctoring	Step-by-step instructions on how to enable automated proctoring mode.
Taking Test with Automated Proctoring	Step-by-step instructions on how to take a test with Automated Proctoring.
How to use Session Level Proctoring in your test	Step-by-step instructions on how to use session level proctoring in the YouTestMe GetCertified.
How to do an Equipment Check	A helpful video for candidates to accustom themselves to YTM Proctoring and what they must pay attention to during the equipment check and exam.
How to perform the Equipment Check without Test-taking	Step-by-step instructions on how a student can perform the equipment check before starting the test-taking process.

Link	Description
How to Create a New question Within a Question Pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
How to create Question Pool Manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools.
Single Choice Question	Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
Importing Questions with Excel Template	Instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to Randomize Questions & Answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
How to Label Questions Using Custom Question Properties	Instructions on how to create a dropdown custom question property and label questions using the values of those properties.
How to Use Custom Question Properties for Reporting	Instructions on how to use custom question properties for reporting and passing criteria purposes.

Link	Description
How to Change and Reset the Password	Instructions on how to change and reset the personal password and change other user's password.
How to Change Application Theme and Branding	Instructions on how to change application theme, the appearance of the login page, logo, and favicon.
How to Configure Mail Server Settings	Instructions on how to configure mail server settings.
How to Configure Notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to Set Up Support Contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
How to Customize Application Interface Text	Instructions on how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content.
How to Enable Additional Languages	Instructions on how to enable additional languages for tests and application interface.

Link	Description
Report Builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to Schedule Reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.
How to Track Login and Logout Activites	Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file.
How to Subscribe People to Receive Test and Survey Results	Instructions on how to subscribe people to receive test and survey results from selected users and create lists of subscribers’ emails.